Fire / ignition
Other Grills or Stoves (3233)
1 months
SaferProducts.gov consumer incident report 20240307-B057C-2147340535. Severity: No Incident, No Injury. Product: Castle Serenity Model 41278 (Free standing Pellet Stove). Incident: I wanted to report a potential safety hazard with the following Pellet Stove. Stove: Castle Serenity Pellet Stove (manufactured by Ardisam, Inc with headquarters in Cumberland WI 54829) Model 41278: S/N: 041703 01021 071423 1333 My experience: On Saturday 3/2/24 at ~11:30 AM EST I had the stove set to ECO mode with control by the thermostat. We had just left our house for some shopping for a few hours. Stove was off when we left. Approximately -hour after we left, the stove turned on and began the ignition procedure. It was likely about 2/3 through the "ignition" procedure, when the power blinked off for about 4 seconds. I know this because I received a text notice from another appliance thats connected to the internet and sends a text message when the power is restored.and the firepot was full of pellets that were partially lit. When the power came back, apparently the stove didnt. Over the course of the next hour before we got home, the pellets continued to smolder in the firepot. My house filled with smoke, all the smoke alarms in the house were going off. When we got home (around 1:15 PM EST), the smoke was so thick we could hardly make it through the house to get a dog out that was in her crate in the room where the stove is (downstairs in a large walkout basement) and get the windows open. My house: 2,700 SF modern ranch constructed in 2007. My Installation (which is in accordance with manufacturers recommendations outlined in the Owners Manual): - Location at the center of 37 long exterior wall within a walkout basement. Its the on the walkout portion (not the buried
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Fire / ignition
Other Grills or Stoves (3233)
1 months
Months until failure
1 months
Repair cost
Not stated
Repaired
Not stated
Manufacturer warranty
Not stated
Extended warranty
Not stated
Support helpful
Not stated
Would recommend
Not stated
AI extraction confidence
88%
Verification status
Unverified
Evidence quality
★★★★☆ (4/5)