Fire / ignition
Gas Ranges or Ovens (279)
38 months
SaferProducts.gov consumer incident report 20200428-3ED9B-2147372671. Severity: Incident, No Injury. Product: Gas Range LDG 4315ST (LG Gas Range, model LDG 4315ST, Size: 47 1/4 H x 40 9/16 D x 29 7/8 W). Incident: On April 15, 2020 my LG Range/Oven model LDG 4315ST caught fire while my wife was baking. I called LG to complain and they sent a technician out to repair the oven/range. The technician repaired the unit on April 20, 2020 and the next day April 21, 2020 the oven caught fire again while my wife was baking a potatoes and my wife had to use a fire extinguisher to extinguish the fire. I called LG again to complaint that the oven caught fire again, I spoke to a customer service Rep and was told that someone from the LG safety department would contact me soon. its been 7 days and no one from the LG safety department has contacted me. I called LG customer service again on 4/27/20 and was told that systems were down and someone would call me back. At this point I am afraid that my defective LG Range/Oven may explode or burn my house down given the way it keeps catching fire.
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Fire / ignition
Gas Ranges or Ovens (279)
38 months
Months until failure
38 months
Repair cost
Not stated
Repaired
Not stated
Manufacturer warranty
Not stated
Extended warranty
Not stated
Support helpful
Not stated
Would recommend
Not stated
AI extraction confidence
88%
Verification status
Unverified
Evidence quality
★★★★☆ (4/5)