Hamilton Beach TYPE ST29

SaferProducts.gov consumer incident report 20160123-9AC70-2147424394. Severity: Incident, No Injury. Product: Hamilton Beach TYPE ST29 (Hamilton Beach Breakfast Sandwich Maker (single sandwich)). Incident: We purchased a Hamilton Beach Breakfast Sandwich Maker (single sandwich). It worked very well and there were no problems. It was used as per instructions and maintained accordingly. After approximately 25-30 uses I picked it up to clean the counter and noticed that a plastic cover located on the bottom of the appliance had fallen off. The plastic had disintegrated and exposed the electrical wires used to heat the appliance. I contacted the company and all they were interested in was proving me with a coupon that would have allowed me to purchase another one for ten dollars or a half off. When I explained that this could have started a fire or electrocuted someone, they returned to trying to issue the coupon. I asked that the complaint be forwarded up the chain of command and I have not heard from anyone.