Fire / ignition
Microwave Ovens (264)
14 months
SaferProducts.gov consumer incident report 20221017-F8EAF-2147353282. Severity: Incident, No Injury. Product: Insignia NS-MW11BK0 (Insignia - 1.1 Cu. Ft. Microwave - Black? Model:NS-MW11BK0 SKU:6359532? Key Specs? Product Height? 121/8 inches? Product Width? 20 1/4 inches? Product Depth? 15 3/4 inches? Microwave Type? Countertop Convection? No? Microwave Controls? Electronic? Sensor Cook? No? Wattage? 1000 watts? Color Finish? Black). Incident: 10/16/2022 -My microwave turned on without anyone in the room. I went to see what the weird noise was coming from my kitchen and found the microwave on. I clicked stop and the entire panel went dark, I thought that was weird and watched it for a moment and voila! It turned itself on again! Without any human intervention! Again I shut it off and again the panel went dark, I waited a moment and sure enough it turned back on. I asked other members in the house if they had touched it and no one had used it all day. As I was asking family about it- the damn thing turned itself on again. At this time- we deemed it a safety risk and unplugged it. We tried plugging it back in today (10/17/22) but it would not function. If I try to get it to run- it runs and shuts off. SO without me trying it turns on- with me trying it shuts off. I reached out to Best Buy since it is their product- I was told to call geek squad- I asked if there were any recalls - but the person told me to call geek squad- which I came across this website while talking to them and said that due to the HUGE fire risk that this poses- I felt it was better to report the unsafe product here so that no one has a house fire due to this model microwave. Note- I have only owned the product since 8/16/2021. Brand: Insignia� - 1.1 Cu. Ft. Microwave - Black? Model: NS-MW11BK0 SKU:6359532 purchased from Best Buy 8/16/2021- the best buy person offered to send someone to look at it- but I repeated that it was a HUGE fire risk and they were lucky it did not cause a house fire- they
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Fire / ignition
Microwave Ovens (264)
14 months
Months until failure
14 months
Repair cost
Not stated
Repaired
Not stated
Manufacturer warranty
Not stated
Extended warranty
Not stated
Support helpful
Not stated
Would recommend
Not stated
AI extraction confidence
88%
Verification status
Unverified
Evidence quality
★★★★☆ (4/5)