Kenmore Elite 796.8107

SaferProducts.gov consumer incident report 20221007-4444F-3927133. Severity: Incident, No Injury. Product: Kenmore Elite 796.8107 (washing machine). Incident: (09/26/2022) The consumer was washing a load of clothes. Midway into the wash cycle, there was a error message. The consumer and her daughter started troubleshooting per instructions in the manual. They unplugged the unit. After 10 minutes, they plugged it back in to restart the machine. The machine's lights came back on but they were flickering. There was a popping sound inside of the machine, then there was smoke. The machine was unplugged again. Five minutes later as the consumer walked pass the room where the machine was located, she saw flames coming from the bottom of the unit. The consumer called 911. The fire department came out and distinguished the flames. They had to carry the unit outside because there was still something inside of the unit that was still on fire. It was determined that the fire was in the mechanism area. All of the plastic inside of the unit has melted. The consumer contacted the firm and was told that the product was out of warranty and advised the consumer to contact CPSC.