KitchenAid KCES950HBL00

SaferProducts.gov consumer incident report 20190311-B0A41-1840195. Severity: Incident, No Injury. Product: Kitchenaid KCES950HBL00 (cooktop). Incident: The consumer has a safety concern about her Kitchenaid cook top. On 3/3/2019, the consumer stated that she had a power outage. When the power came back on, two out of five burners on her cooktop were on. The cooktop was not in use when the power went out. The consumer contacted service and was told to turn the circuit breaker off and then turn it back on. (03/03/2019)The consumer contacted the manufacturer and was transferred to the Safety Department. She explained the incident and was advised that sometimes that happens. The consumer was also advised that turning the circuit breaker off and on resets the circuit board. She was also advised that they did not consider the incident a fire issue. The consumer contacted the Safety Department again to advised them that the product is unsafe and wanted a refund and the product removed from her home. The consumer still has the product but is waiting for Kitchenaid to contact her to arrange for the removal of the cooktop.