Explosion / rupture
Nonmetal Cookware (Nonelectric) (461)
70 months
SaferProducts.gov consumer incident report 20210310-09E57-2147365425. Severity: Incident, No Injury. Product: Pyrex It's shattered, so I can't make it out. (Pyrex baking dish, [REDACTED] tinted light transparent blue, Eight inch square, brownie baking pan or casserole baking pan, thick glass. Bought at Walmart.). Incident: My Pyrex [REDACTED] bakeware exploded/ shattered while while cooking with it. It's a 8 inch square casserole glass pan. Tinted blue. It made a big broken glass mess on the stove with the food. I called the Pyrex company to see if there is a recall on this item and to let Pyrex know what happened. The Warranty representative said she didn't know if there was a recall. She said Pryex will replace it. But I told her that I don't want the same product replaced because it will shatter on me again, so I asked her if Pryex makes plastic? She said I have to talk to customer care center ( I think that's what she called it), and she they don't have a phone number and they only have an email but she can't give the email or phone number to me and I must give her my email first, then they will contact me. I told the same warranty representative that I researched this online and there are others over the past 10 years who have had the same exploding/ shattering Pryex bakeware problem. The warranty rep responded by saying, "Don't believe everything you read online". I told her that everybody can't be wrong and this is a very dangerous product, the glass could physically hurt somebody when it explode and shatters. She still did not transfer me to the correct department to resolve the dispute. I researched more and found this website to report the shattered Pryex. This product is dangerous. It should be removed from circulation. I bought mine at Walmart.
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Explosion / rupture
Nonmetal Cookware (Nonelectric) (461)
70 months
Months until failure
70 months
Repair cost
Not stated
Repaired
Not stated
Manufacturer warranty
Not stated
Extended warranty
Not stated
Support helpful
Not stated
Would recommend
Not stated
AI extraction confidence
88%
Verification status
Unverified
Evidence quality
★★★★☆ (4/5)