Samsung Model #RF32CG5400SR

SaferProducts.gov consumer incident report 20251201-5850F-2147325992. Severity: Incident, No Injury. Matched catalog product: Samsung Model #RF32CG5400SR. Source model text: RF32CG5400SR. Incident: We purchased a Samsung refrigerator less than 90 days after purchasing we had cooling issues food spoiled technician came out and now less than 2 weeks later cooling issues again and food has spoiled again. Unsafe to consume food over 50 degrees Fahrenheit

SaferProducts.gov consumer incident report 20250116-124CE-2147333855. Severity: Incident, No Injury. Matched catalog product: Samsung Model #RF32CG5400SR. Source model text: Rf32cg5400sr. Incident: Refrigerator leaks, they sent a replacement it leaks as well and is gives shock, I filed two [REDACTED] reports

SaferProducts.gov consumer incident report 20260814-D9A6B-2147312416. Severity: Incident, No Injury. Product: Samsung Model #RF32CG5400SR (Product Category: Home Appliances Product Type: Refrigerator / Freezer (Major Appliance) Brand Name: Samsung Manufacturer / Importer: Samsung Electronics America, Inc. Model Name or Number: RF32CG5400SR Serial Number: 0BXJ4BCY603526B). Incident: PRODUCT TYPE & USE: The product is a standard residential kitchen French-door refrigerator/freezer (Samsung Model RF32CG5400SR) used daily for household food and medical supply storage. It was plugged into a standard kitchen outlet and being used under normal operating conditions. WHAT HAPPENED & WHY I AM REPORTING: This in-warranty appliance developed a severe internal electrical short to ground (compressor winding fault) that is actively and repeatedly tripping my home's main electrical circuit breakers. On August 12, 2026, an authorized, dispatched field technician physically inspected the unit. The technician verbally confirmed the dangerous electrical ground fault and stated that a product buyout/refund was the only safe course of action. However, the manufacturer's corporate office overrode the safety diagnosis, refused the buyout, and ordered a heavy mechanical parts rebuild on an inherently shorted electrical chassis. Overnight, at 2:42 AM on August 13, 2026, the manufacturer's automated system unilaterally canceled the active service ticket (#[REDACTED]) and falsified the internal code reason as a minor "Accessory Issue" to erase the digital tracking path of this electrical failure. INJURY AND POTENTIAL INJURY DETAILS: No physical injuries have occurred yet, but severe injuries may have happened or could still happen. An active ground short means raw voltage leaks directly into the appliance's exterior metal frame, creating an immediate, severe electrical shock/electrocution hazard to anyone touching the handle, as well as a structural fire risk. Furthermore, the t