Fire / ignition
Electric Ranges or Ovens (Excl Counter-top Ovens) (278)
23 months
SaferProducts.gov consumer incident report 20191018-4CE32-2147377088. Severity: Incident, No Injury. Product: Samsung NE589500SS (Samsung electric range model number NE58F9500SS). Incident: Please refer to the Samsung community website to see the MANY other complaints regarding this product. The range is Model number NE58F9500SS. The knobs on the range are so sensitive that they pose a serious fire hazard. Today, I entered my house after being in the yard for over 1 hour. The largest burner on the range was on High. I have no idea how long the burner was on, but the range top took about 30 minutes to cool down. Since I was the only 1 in the house, I know it must have been me who bumped the knobs. This isn't the first time I have accidentally turned on a burner, but I have caught it the other times before I've left the house. I am very concerned about the fire hazard this range poses. A range should not be so sensitive, that merely brushing up next to it starts a burner. There are many complaints on the Samsung site from people who have actually caught things on fire because of this issue. I don't know if others make formal complaints to the CPSC, so I wanted to make the concern known.
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Fire / ignition
Electric Ranges or Ovens (Excl Counter-top Ovens) (278)
23 months
Months until failure
23 months
Repair cost
Not stated
Repaired
Not stated
Manufacturer warranty
Not stated
Extended warranty
Not stated
Support helpful
Not stated
Would recommend
Not stated
AI extraction confidence
88%
Verification status
Unverified
Evidence quality
★★★★☆ (4/5)