Samsung NE598K430 SS

SaferProducts.gov consumer incident report 20230130-BD2CA-2147351053. Severity: Incident, No Injury. Product: Samsung NE598K430 SS (Samsung slide in range 30 inch Stainless steel). Incident: I have a Samsung slide in range, model number NE58K94 30 SS that has a bake mode and a separate broil mode. The range is almost 3 years old. Last night while baking the oven switched to broil burning everything inside and almost catching the parchment paper on fire. Luckily there were no injuries from this incident. I searched the internet and saw numerous other complaints from Samsung Range owners who had experienced the same thing. One person did have a house fire as a result of the malfunctioning of the stove. Many people questioned whether there had been a recall on the product, but after talking with Samsung service through the internet it seems there hasn't been one. This product is dangerous. Samsung is not protecting their customers and I will be financially responsible to repair an expensive faulty product. Is there anything that you can do to support me and other Samsung customers from this shoddy business dealing? Thank you.