Samsung WA52M7750AW

SaferProducts.gov consumer incident report 20210410-A7141-2147364862. Matched catalog product: Samsung WA52M7750AW. Source model text: WA52M7750AWH. Incident: Samsung top loader washing machine, model number WA52M7755A, lid exploded on Right hinge during spin cycle. No injuries to report

SaferProducts.gov consumer incident report 20190928-B9294-2147377427. Severity: Incident, No Injury. Matched catalog product: Samsung WA52M7750AW. Source model text: WA52M7750AW/A4. Incident: I have a Samsung top load washer. It was a replacement for a recalled top load Samsung washer. Recently it has started to shake violently then turn off leaving the cloths soaked and needs to be run multiple times. It also vibrates so bad the plastic on the lid and hinges have cracked causing damage to the washer as well as small sharp plastic pieces to fall in with laundry. I contacted Samsung to request a repair technician. [REDACTED] at Samsung customer service said it was out of warranty but offered a one time accommodation to cover the parts and labor of the repair and set an appointment with a repair technician. After the tech was a no show it was determined that the appointment was never made. After back and fourth between Samsung and the 3rd party they use for repairs �EEFix�. The service provider denied the work order do to the complications and communication issues with Samsung. I then escalated the concerns with Samsung getting nothing but rude customer service agents that only made things worse. The repair that I have in writing that was to be covered by Samsung 100% could not be complete because they didn�t have any repair providers willing to take the job. Samsung then tried to say I had to pay out of pocket to get it diagnosed and they would consider reimbursement for the part only because labor is only covered when performed by their service providers. Do to location they don�t have any providers to do warranty work, and I�m supposed to pay out of pocket then s

SaferProducts.gov consumer incident report 20190819-C0790-2147379176. Severity: Incident, No Injury. Product: Samsung WA52M7750AW (Samsung washer). Incident: On August 28, 2016 I purchased a Samsung washer and dryer. In September of 2018 the washer exploded. After a couple of calls to Samsung I was refunded my purchase price because there was an apparent safety issue, or flaw, with a certain series of the issue of this machine. On September 28, 2018 I purchased a replacement Samsung washer. In mid-March of 2019 that washer also exploded, causing damage to the interior wall of my laundry room. The explosion was so bad this time that it bent the outside of the frame. Samsung this time elected to claim that the washer�s damage was my fault (physical damage). This was determined by someone named [REDACTED], thousands of miles away at Samsung, in his discussion with the authorized Samsung technician who came to my home to evaluate the damage. The technician stated that it was obvious that the washer exploded, but this [REDACTED] word prevailed. No one at Samsung wished to cooperate and I filed a Better Business bureau complaint on April 4, 2019 (Case ID [REDACTED]). Samsung ultimately negotiated reluctantly and agreed to a "one-time special accomdation" to repair the washer. The technician came back out and ordered practically an entire new assembly for the inside of this washer, well in excess of the cost to refund it and allow me to purchase another machine. In the meantime, Samsung also unilaterally voided my one-year warranty on the machine (that I had only purchased on September 28, 2018) in April after the first repairs and did such after I specifically asked if my warranty would still be effective, to which I was told it would