Samsung WA55A7300AE

SaferProducts.gov consumer incident report 20231115-3CED7-2147343994. Severity: Incident, No Injury. Product: Samsung WA55A7300AE (Samsung 5.5 cu. ft. Smart High-Efficiency Top Load Washer with Impeller and Super Speed in Ivory, ENERGY STAR Model # WA55A7300AE Serial # 01H057BW104413E). Incident: Samsung is refusing to replace my washing machine that actually caught on fire. The technician came out and said that the washing machine control panel was part of their 2021-2022 software recall, and had to do a video call with the Samsung representative who decides whether or not the technician has to replace the parts or replace the unit. Even with obvious fire damage, black smut and melted plastic and wires, proof that the representative was shown over the phone, the representative told the technician to just replace the damaged parts. To top it off, he replaced the burned up control panel with another control panel that is part of the same recall!!! The technician actually told me to take a picture of the part number for future reference because he said that it is probable that a fire could occur again. He also said that he wouldn't feel safe having the washing machine plugged into his own home, and he instructed me not to wash clothes at night or while I am not home. The professional technician himself claimed the product is not safe and that the representative from Samsung made the wrong decision not to replace the unit entirely. Once the technician left, I called 1-800-SAMSUNG. After speaking with 5 different samsung representatives, several dropped calls and refusal to allow me to speak to a supervisor or manager, I have no resolution to my broken washing machine. One representative claimed that my washing machine was not part of the ones that were recalled, even though the technician said that it definitely was. And several others said that they couldn't replace t

SaferProducts.gov consumer incident report 20260831-755C9-2147310740. Severity: No Incident, No Injury. Product: Samsung WA55A7300AE (This is a Samsung top-loading washing machine, product number WA55A7300AE/US.). Incident: I was running a load of laundry in my Samsung WA55A7300AE/US washing machine when the control panel became so hot it started to melt the plastic display on the control panel. I thought it was a finger print smudge but in fact it was the plastic melting. It was incredibly hot to the touch and getting worse, so I unplugged the machine before it could catch fire. This occurred on 22 August 2026. On 24 August I reached out to Samsung and requested a warranty repair. While my product was out of warranty by 1-2 years, I noticed that the model and serial number were included in a previous recall for control panel replacement. I had previously had new software installed on the control panel by a technician during the initial recall period. A service ticket was opened under [REDACTED] but was closed later that day once Samsung realized the machine was out of warranty and that it was likely a recall claim. A new internal ticket was created and passed to the Risk Management department for decision. On 28 August and 31 August I contact Samsung customer care but the representative was unable to assist me as the ticket was in a different department (risk management) and they were unable to provide a phone number for that department. A note was made each time in the internal system documenting my request for follow-up and the representative stated someone would reach out to me as soon as possible. I have yet to be contacted.