Samsung WF45T6000AW

SaferProducts.gov consumer incident report 20230222-D5DB4-2147349574. Severity: No Incident, No Injury. Matched catalog product: Samsung WF45T6000AW. Incident: I purchased a Samsung Washer/Dryer 6/22/22 from Lowe's in Madison, AL and they installed the unit. I noticed that the washer started making loud noise and the drum was thrashing in the body which progressively worsened. I called Samsung 1/3/223 to request immediate repair/sent video of the issue via test, they set up a contractor from [REDACTED] to come out to assess the issue. 1/10/23 [REDACTED] from [REDACTED] came out and stated there wasn't an issue the machine needed balancing pegs, which they already had and closed the ticket 1/13/23. [REDACTED] advised that if the issue continued to call/text him, it got worse, and I did via text/phone only to be told to reach back out to Samsung and have them reassigned it to another company because he didn't find anything wrong with it. I created another ticket/again sent video 1/23/23 and [REDACTED] was assigned the ticket on 1/24/23 and they canceled the visit the day they were supposed to come 1/27/23 and closed the ticket 1/30/23. I called Samsung/sent video again on 1/30/23 and spoke with [REDACTED] reassigned the ticket back to [REDACTED] on 2/4/23. A tech from [REDACTED] named [REDACTED] came out on 2/13/23 and assessed the machine to be defective, extremely dangerous, and unsafe and removed the circuit board so that no attempted to use it again. He stated that the magnets had failed causing the drum to come loose which he has seen numerous times in the Samsung washers lately, he also stated if the machine would have continued

SaferProducts.gov consumer incident report 20210227-E2E31-2147365628. Severity: Incident, No Injury. Product: Samsung WF45T6000AW (Samsung washer). Incident: We have a SAMSUNG front loader washing machine and dryer purchased 11/172020. During the self clean phase the glass in the door of the washer exploded spraying water and glass all over our laundry room The SAMSUNG washer exploded blowing the glass door out. This left glass and water all over the floor and glass water inside the machine. This happened during the self- clean cycle. Anyone walking by or in the laundry room would have been hit by the glass leading to, at a minimum, cuts over their body and possibly hospitalization. Purchased Model WF45T6000AW from Best Buy on 10 Nov 2020 received 17 Nov 2020. On 20 Feb 2021 I noticed the writing on the front panels of the washer had smeared. Called in a request for Service appointment was set for 1 Mar 2021. On 27 Feb after washing a load the machine flashed the self-clean button. (This is supposed to be done after every 40 loads.). I put the wet clothes in the dryer and then cut on the self-clean cycle. I left the laundry room and five minutes later the machine exploded. There was glass and water all over our laundry room floor and inside the machine. I was thankful I was not in the room. I called this in immediately after my husband and I cleaned up the laundry room. The SAMSUNG rep told us he was amending our repair order to include this problem. When the repair person arrived on 1 Mar, he didn't see anything about the explosion on his order, but he took pictures, forwarded them to SAMSUNG and waited on their guidance. They would only replace the panel with the smeared writing. They refused to authorize the repair of the res