Explosion / rupture
Electric Ranges or Ovens (Excl Counter-top Ovens) (278)
63 months
SaferProducts.gov consumer incident report 20170130-4468A-2147407512. Severity: Incident, No Injury. Product: Whirlpool MMW7530WDW01 (Whirlpool micro/wall oven combo unit model# mmw7530wdw01. 30" wide. white in color). Incident: We purchased a Whirlpool micro/oven wall unit 10/2011 to complete a kitchen remodel. Model mmw7530wdw01. The baking oven was used very little. Upon selecting the oven clean mode and walking away....suddenly, minutes later the outer oven door glass exploded. This occurred 8/8/16. I've tried unsuccessfully to locate a replacement part for this $2300.00 boat anchor I currently have sitting in my garage to no avail and now I recently found out they no longer supply the part that I had ordered. At first I was told that the Whirlpool warehouse was out of stock and that the projected delivery date was 10/13/16; I called the parts dealer and was then told to expect it around 12/31/16. Again, I called back after Jan.1 and was told that the part was no longer available? I am currently waiting on a refund from the parts dealer. After numerous checks online, I see that every other part for this unit is available along with a glass replacement for a unit that came in black and in stainless steel but No glass is available for the micro/oven they manufactured in white! Not only will I boycott ALL Whirlpool appliances but I am currently speaking with an attorney that is willing to file a class action regarding their defective product as soon as a list of possible plaintiffs is complied. I think that it is utterly ridiculous that a company as large as Whirlpool can suspend parts that have had a problem with breakage throughout the country and I'm sure abroad and have not been required to have a recall on these defective items or at least make the replacement/repair part available. Thank You
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Explosion / rupture
Electric Ranges or Ovens (Excl Counter-top Ovens) (278)
63 months
Months until failure
63 months
Repair cost
Not stated
Repaired
Not stated
Manufacturer warranty
Not stated
Extended warranty
Not stated
Support helpful
Not stated
Would recommend
Not stated
AI extraction confidence
84%
Verification status
Unverified
Evidence quality
★★★★☆ (4/5)