Enviro C44 Enviro C44

SaferProducts.gov consumer incident report 20180311-C5BA8-2147389382. Severity: Injury, Emergency Department Treatment Received. Product: Enviro C44 Enviro C44 (Enviro C44 Linear Fireplace, electronic ignition (no pilot)). Incident: On February 11, 2018, we were having a linear gas fireplace, Enviro C44, manufactured by Sherwood Industries, installed in our home. This is a permit process for Boulder County, new installation. My husband oversaw the final install and ignition. The installer used the remote to start the unit. In less than one minute, the unit exploded with extreme force. My husband sustained 17 stitches in his face (including a hole right into his mouth), glasses ruined, and major dental issues (swollen face and pain for 1 week, infection, loss of work). The installer had 7 stitches on his neck and arm. Fireplace Warehouse of Denver put us in touch with the manufacturer. Fireplace Warehouse will not refund the unit. Sherwood will not pay for any damages, including a refund. We hired a forensic expert for $1047 out of our pocket. They will need another $4500 to test the unit. Xcel Emergency was here right after the explosion and isolated the explosion to the unit. We feel we are owed compensation and would like to save the life of the consumer of the next explosive unit. Sherwood and Fireplace Warehouse will not pay for the 3rd party expert testing.