NHTSA complaint #11290048

Owner complaint summary

WHILE DRIVING ON THE INTERSTATE AT 60MPH A VERY SMALL PEBBLE HIT MY WINDSHIELD ON THE TOP RHS AND PUT A DIME SIZED HOLE IN THE WINDSHIELD COMING TO A POINT ON THE INSIDE MAKING A COMPLETE OPENING. IT IS NOW STARTING TO CRACK LIKE A SPIDERWEB. SAFELITE HAS REFUSED TO TOUCH IT AND THE DEALERSHIP HAS STATED IT WILL TAKE SEVERAL WEEKS TO GET A REPLACEMENT AND THE COST IS UPWARDS OF $750.00+. THIS IS ABSOLUTELY RIDICULOUS, WHEN YOU PAY THIS MUCH FOR A VEHICLE AND YOU HAVE TO RETURN TO THE DEALERSHIP TO OBTAIN A CHEAPLY MADE PRODUCT AND PAY A NOT SO CHEAP PRICE FOR IT. THIS IS ABSOLUTELY HIGHWAY ROBBERY. THE SERVICE DEPARTMENT RECOMMENDED I TURN THIS OVER TO MY CAR INSURANCE. AFTER SPEAKING WITH MY INSURANCE PROVIDER, I LEARNED MY PREMIUM WILL INCREASE DUE TO HAVING TO FILE A CLAIM. SO, BASICALLY I'M GOING TO HAVE TO PAY AN ENORMOUS AMOUNT OF MONEY FOR A CHEAPLY MADE PRODUCT OR PAY AN ENORMOUS AMOUNT OF MONEY OVER WHO KNOWS HOW LONG FOR A CHEAPLY MADE PRODUCT. FROM LOOKING AT THE GROWING AMOUNT OF COMPLAINTS, THERE APPEARS TO BE A LEGITIMATE CAUSE FOR INVESTIGATION INTO THE PRODUCT KIA IS PUTTING INTO THEIR VEHICLES AND SELLING TO CONSUMERS. ADDITIONALLY, SHOULD SOMETHING SMALL COME THROUGH ONE OF THESE WINDSHIELDS AND INJURE A PERSON INSIDE OF THE VEHICLE OR CAUSE AN ACCIDENT, I WOULD PRESUME THE AFFECTED INDIVIDUAL(S) WOULD HAVE A LEGITIMATE GROUND FOR A POTENTIAL LAWSUIT. THERE ARE FAR TOO MANY COMPLAINTS BEING FILED AGAINST KIA FOR THIS SAME ISSUE AND FAILURE TO INVESTIGATE THIS MANY COMPLAINTS BY CONSUMERS IS RECKLESS.