NHTSA complaint #11418848

Owner complaint summary

The contact owns a 2020 Mercedes-Benz GLC300. The contact stated that upon driving through an intersection at 40 mph, another vehicle had run a stoplight. The contact swerved in an attempted to avoid the vehicle, however, she had hit the vehicle's rear driver side tire weld. The contact stated that the driver-side airbag did not deploy upon impact; however, the passenger-side airbag, where her mother was seated, did deploy. The Mercedes-Me app automatically called 911 and the contact initially declined medical attention at the time. A police report was filed. Due to the failure, the vehicle was towed to an independent mechanic. The next day, the contact was referred by her doctor to a hospital where they performed a cat scan and x-ray. The contact tested positive for Covid-19 the following Monday and believed it was as a result of the hospital visit. The manufacturer was notified of the failure and upon her own research, the contact discovered NHTSA Campaign Number: 21V354000(BACK OVER PREVENTION, ELECTRICAL SYSTEM). The vehicle remained in the possession of the independent mechanic and had yet to be repaired. The failure mileage was unknown.