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NHTSA complaint #11419878

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 LINCOLN NAVIGATOR

Manufacturer

Ford Motor Company

Components

ENGINE AND ENGINE COOLING

Dates

Incident: 11/15/2019
Filed: 06/07/2021

Owner complaint summary

The contact owns a 2019 Lincoln Navigator. The contact stated that after starting the vehicle, there was an abnormal rattling sound coming from the front and the rear of the vehicle. The vehicle was taken to the dealer however, the mechanic was unable to duplicate the sound. The vehicle was not repaired however, the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that the phaser needed to be replaced. The vehicle was repaired however, within several months of the repair, there was an abnormal rattling sound coming from the engine. The vehicle was taken back to the dealer to attempt to duplicate the failure. The manufacturer was notified of the failure. The approximate failure mileage was 29,736.

This is an owner complaint filed with NHTSA (ODI #11419878). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11419878)Back to reports

Official record ID (ODI): 11419878. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.