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NHTSA complaint #11505386

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 LINCOLN NAVIGATOR

Manufacturer

Ford Motor Company

Components

VISIBILITY

Dates

Incident: 02/03/2023
Filed: 02/03/2023

Owner complaint summary

On 2/3/2023 while driving, there was a loud explosion sound in the vehicle. We immediately pulled over to try to determine the source of the sound as there were no vehicles around us, nothing near us, or over us. We opened the sunroof cover and discovered the glass had shattered. We closed the cover, exited the vehicle to look at the sunroof from the outside. We immediately called the dealership as we just purchased this vehicle used on 1/19/2023. Two weeks owning the vehicle and the sunroof explodes. We are waiting on a call back from the dealer to determine our next steps. This is definitely a safety issue as the noise could cause an accident and if the sunroof cover had been opened, the shattered glass would have been all over our family.

This is an owner complaint filed with NHTSA (ODI #11505386). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11505386)Back to reports

Official record ID (ODI): 11505386. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.