NHTSA complaint #11518615

Owner complaint summary

I bought a 2023 Tucson SEL from Rohrman Auto in Lafayette, Indiana It had a major drive train failure from the factory This is Failure #1 and should have been caught at the factory upon inspections I did not want to buy a vehicle from Rohrman that had a problem This is Failure #2 as the dealer admitted that they should have caught this defect in their inspections before they sold it It took me over a week to get the dealer interested in the problem. I do not want this defective car. This is Failure #3 as the dealer has pushed the resolution of this problem on me and is generally unresponsive to my direct, clear, and respectful requests I made a case with Hyundai Customer service (Case # 21183458) requesting the same. This is Failure #4 as the customer service system seems to be broken, and left me stuck between a staff turnover problem there —> As you can clearly see, HMUSA's manufacturing and quality checks failures have been compounded by customer service failures by both the ROHRMAN and HMUSA that now leaving me stuck with a major problem. I simply want a new, defect free Tucson SEL in Amazon Green or Sea Blue. You can have this defective vehicle back.