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NHTSA complaint #11528927

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 BMW X5

Manufacturer

BMW of North America, LLC

Components

STEERING,AIR BAGS,SEAT BELTS

Dates

Incident: 06/26/2023
Filed: 06/26/2023

Owner complaint summary

Vehicle airbag/seatbelt warning light on 9/2022. Airbag (seatbelt) module replaced. Caused by condensation or leak due to BMW not sealing cupholders and placing KEY SAFETY EQUIPMENT directly under unsealed cupholders. I was told other modules likely damaged but airbags and seatbelt were first to go out. 2023 April/May - steering issues. Windshield wipers run continuously and cannot be turned off. Horn and turn signal also stopped working. Need steering column replaced. BMW said possibly also related to cupholder defect. I am concerned the unsealed cupholders are going to kill someone if airbags deploy unnecessarily or seatbelt/airbags fail. BMW should have not placed KEY safety equipment under unsealed drink holders.

This is an owner complaint filed with NHTSA (ODI #11528927). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11528927)Back to reports

Official record ID (ODI): 11528927. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.