NHTSA complaint #11550182

Owner complaint summary

I have a sticking steering wheel issue. It mostly happens over 50 MPH but has started as low as 25 MPH recently. I haven't driven the car in almost 2 weeks now. When going in a straight line and trying to make small adjustments left or right to stay in the center of the lane, the steering wheel sticks and won't easily move. I have to put more force into making the slight adjustment then I normally would on any other vehicle I've driven and when it becomes unstuck, then you jerk towards the direction you were trying to make a small adjustment. It feels extremely dangerous and happens a lot. This occurs with or without the lane assist on. It happens from 25 MPH to 50 MPH but less frequently but it's still scary when it happens. I called for an appointment on September 22nd, 2023 and took it into the Honda dealership on September 25, 2023 and they experienced the same issue I described and ordered a new EPS system. I have attached the receipt they gave me. There were no warning lights that have appeared or have ever appeared during this issue. They told me that the part would arrive a little over a week. I called back on October 6th asking when the part would arrive. They told me that they changed the order status to critical so the part would arrive faster. I was informed I would be called back on Monday morning. I called back Monday afternoon and was informed that they couldn't give me an estimated arrival time on the part. I was upset and asked for a loaner vehicle because it feels dangerous to drive and they told me they didn't have one to loan. I was then told that a sales person could possibly help, or I could trade it in. I was transferred to a sales person who listened to my issue and then informed me that I could trade in that broken civic for a new car and the EPS issue wouldn't hurt my trade value. I was extremely mad and hung up. They seem more interested in getting me into a new loan rather than fix my current car that I've spent 9000