NHTSA complaint #11578602

Owner complaint summary

On around [XXX] around 9-10 pm. I hear a muffled explosion. It even vibrated our house. It scared me and our two dogs. On [XXX] we ran errands in my vehicle. We get home. I open her hatch to get stuff out. I hear broken glass sound. I look up to see her rear window completely shattered. With two holes. One in the same area on either side. The glass actually blew outwards!! I called my local Nissan in Greeneville, TN. They told me to bring it in on on [XXX]. Before taking it in. I googled our issue. Low and behold NUMEROUS 2021 Nissan Rogue owners on a Nissan Forum has had the same issue! Nissan denies that there's been any issues have they had to replace any rear windows due to this. On a Nissan Forum other customers have been denied as well! A company that makes BILLIONS won't accept responsibility. I know one thing. We'll never buy another Nissan for sure. As we had to pay out of pocket almost $500 to have it replaced. Nissan denied ours as I had to tape it all up. Otherwise it would've fallen out into the road. Roughly 2 dozen or more customers can't be lying nor be wrong. Please help us. As I'm pretty sure it's a bad batch of glass. If it were anything else there'd probably be more. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)