Verified government source

NHTSA complaint #11581839

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 VOLKSWAGEN ATLAS

Manufacturer

Volkswagen Group of America, Inc.

Components

STEERING,ELECTRICAL SYSTEM

Dates

Incident: 03/01/2024
Filed: 04/09/2024

Owner complaint summary

When turning my vehicle to the left or right at slow speeds, the steering wheel rattles and wants to auto correct to a straight position. This has caused my wife and I to almost collide with other parked vehicles. The GPS in my vehicle has recently started to go haywire and fail to give any correct guidance. I plugged in my iPhone to use my CarPlay Map and the issue transfers over to the gps on my phone as well. The moment I unplug the phone, the issue resolves on my phone but resumes on my vehicles gps. My heater won’t take affect until I reached approx 80 degrees. I begin to raise the temp and the rear vents begin to blow hot air at the high 70’s while the front of the vehicle remains at AC. Once i hit 80 degrees the heater turns on at the front of the vehicle. The issues all started when I had a module replaced in my vehicle. Approximately time issues began was first week of March 2024. I have videos showing the rattling steering, the haywire gps and the HVAC issues.

This is an owner complaint filed with NHTSA (ODI #11581839). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11581839. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.