NHTSA complaint #11583558

Owner complaint summary

I was driving my usual route home from work during rush hour on [XXX] in Seattle, Wa when my sunroof glass exploded on my 2021 Grand Jeep Cherokee. My first thought was that a tire had blown, it was so loud! Experiencing no loss of control, I quickly realized that the sound was my sunroof glass disintegrating when I heard glass shards rattling overhead. Thankfully my sliding visor was closed as I usually have this open. Of course had it been open I would have had glass shower down on me causing an accident and possibly seriously damaging my vision! I got home safely where I called my car insurance to report what happened. I asked if they wanted me to send photos of the exploded sunroof glass they told me there was no need since it should be a simple fix. Well it has not been so. Insurance sent me to a local collision shop a few days later which turned me away since there was no collision. I called several glass places after this myself and was told by each one they don't deal with replacing sunroof glass. I contacted a Jeep dealership told them my situation, what had happened. The dealership scheduled for me to come in 30 plus days for an inspection since that was first availability. I called several dealerships to try to get seen earlier they were all a month out give or take for appointments. Given the suddenness of the explosion and the apparent absence of any external cause, it seems to me that it was caused by a manufacturing flaw, or design defect, in the glass or its frame. Although I am a longtime owner and fan of Jeep vehicles I find that this was unacceptable since this is obviously a potential safety issue, as well as a major inconvenience. I also feel Jeep should cover the expense on this! I owned a Jeep Compass prior to my Grand Cherokee that had a sunroof and never had an issue. I don't want this to happen to others and this goes for anyone who has a sunroof that this could happen without any warning. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)