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NHTSA complaint #11608324

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 MAZDA CX-5

Manufacturer

Mazda Motor Corp.

Components

ELECTRICAL SYSTEM

Dates

Incident: 08/06/2024
Filed: 08/13/2024

Owner complaint summary

The infotainment screen kept moving on its own disconnecting my map while driving. I took it to Mazda and they updated the software but the infotainment continued to malfunction . The same issue happened with Mazda CX vehicles in 2016 and 2017 and they issued a recall for those cars. My 2020 CX-5 is experiencing the same “Ghost Touch Screen” but Mazda had not issued a recall. I ended up having to replace the infotainment screen, paid $ 912.67 for a manufacturer issue that was not created by the wear and tear of the car. Maybe other consumers are having the same issue.

This is an owner complaint filed with NHTSA (ODI #11608324). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11608324)Back to reports

Official record ID (ODI): 11608324. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.