NHTSA complaint #11645455

Owner complaint summary

Complaint: I took delivery of my new Tesla Model 3 on [XXX], and noticed it pulls hard to the right from day one. The steering shakes constantly, feels unstable, and loses traction—sliding sideways and lurching above 40 mph. It’s dangerous on highways; I’ve nearly lost control multiple times. Service wait times delayed my first visit over a month. Service History: Tesla Service, Dedham, MA, three visits: [XXX]: Techs confirmed pulling, performed alignment—issue unchanged. [XXX]: Pulling replicated, alignment redone—no fix. [XXX]: Supervisor test-drove, claimed no issues, said “normal operation,” and refused further action. Third-Party Input: On [XXX], Electrified Garage (Amesbury, MA), a Tesla/EV specialist, replicated the pulling, shaking, and instability. They suspect a suspension or steering defect (e.g., rack/control arm) and urged Tesla review, citing warranty coverage and parts limits. They called it a safety risk. Current State: The car’s unusable—shaking intensifies above 40 mph, slides unpredictably, and steering resists. I’ve stopped highway driving after near-misses. Tesla’s “normal” ignores this danger. Available for inspection on request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)