NHTSA complaint #11753035

Owner complaint summary

I. Vehicle Purchase and Maintenance History In September 2020, I purchased this 2020 Ford F-150 new. II. Chronology of Defect and Repair Attempts Around 33,000 miles, the vehicle began exhibiting severe excessive oil consumption, an audible engine noise, and visible blue/gray smoke puffs emitting from the exhaust system. The following timeline outlines my exhaustive efforts to have Ford remedy this under warranty: • March 14, 2025 (36,370 miles): First formally reported the noise and exhaust smoke to Service Advisor Shelby Ray. The dealership initiated an official Ford Oil Consumption Test. I was instructed to drive 1,000-mile increments and return for unrecorded level checks. • May 21, 2025 (38,200 miles): Second formal report. The dealership performed Technical Service Bulletin (TSB) 192365 CP:6006, an established protocol recognizing inherent oil consumption flaws in this specific 5.0L engine. • August 7, 2025 – September 11, 2025 (41,119 miles): Third formal report. The vehicle was left at Tony Serra Ford for over a month (RO # 6034434) to perform engine repairs mandated by Ford tech lines. A loaner vehicle was provided. • December 9, 2025 (44,144 miles): Fourth formal report. The defect was noted as unresolved and still present between oil changes. The engine was found to be 2 quarts low on oil upon arrival. A new tech line case was opened. • May 7, 2026 – Present (48,086 miles): Fifth formal report. The engine noise and exhaust smoke. Truck has been at dealer for 3 months with no resolution.