NHTSA complaint #11757937

Owner complaint summary

The vehicle developed a charging/electrical/high-voltage battery problem. Level 3 charging stopped first, then charging later stopped on all levels. The vehicle was taken to an authorized Volkswagen dealer on 08/06/2026. The dealer referenced high-voltage battery/module and charging-system issues, including fault/code information involving P0BBD00 / J840 / 008C and campaign/action history involving 93P7 / 97ZZ. The dealer quoted a very expensive repair involving a high-voltage battery/module condition and charging-system components. The unresolved safety concern is that the dealer/manufacturer have not provided a clear written answer on whether the vehicle can be safely charged, operated, towed, released, or repaired elsewhere while the high-voltage battery/module condition remains unresolved. They also have not clearly answered whether the charge-door / charge-port / connector-lock / socket / AX4-J1050 issue is separate from the high-voltage battery/module condition or whether it caused or contributed to the no-charge condition. The underlying diagnostic output, measured values, DTC/freeze-frame data, campaign/action history, technician notes, and written safety/repair-path explanation have been requested but not provided in the form requested. I am concerned the vehicle may have an unresolved high-voltage battery or charging-system defect and that prior/current campaign handling may be relevant.