Verified government source

NHTSA complaint #11769297

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 FORD F-150

Manufacturer

Ford Motor Company

Components

STEERING,ELECTRICAL SYSTEM,UNKNOWN OR OTHER

Dates

Incident: 03/20/2026
Filed: 10/06/2026

Owner complaint summary

It had been raining hard for a few days. Husband was taking truck down hwy 98 to a drs appointment an hour away. Driving 50 when the steering wheel starting going in and out, the seat started moving forward and back, running boards going in and out, lights flashing on and off and horn blaring and the 2020 F150 sputtered, almost stopped in the middle of the road; to name a few things. Frightened he was able to pull into a gas station, wait a bit then try another time when same happened. He eventually made it to his appointment. Came out and truck doing same. Was towed to Group 1 Ford dealership in in Pensacola. They had it a week and their mechanics could only say it was the BCM, Body Control Module that was wet and malfunctioned. Recommended an $8,000 dollar replacement but as they could not find the problem suggested we wait till we found it. After 10 days at the dealership, they couldn't. I, a 67 year old woman did. The upper windshield was leaking over the A and B pillar and the drops were landing on the BCM. I have pictures. l If they had taken the side panels of dash off by door they would have found it also. Husband could have died

This is an owner complaint filed with NHTSA (ODI #11769297). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11769297. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.