Explosion / rupture
Vacuum Cleaners (115)
23 months
SaferProducts.gov consumer incident report 20250809-FF7F1-2147328804. Severity: Injury, First Aid Received by Non-Medical Professional. Product: Eufy RoboVac 11S EYFY ROBOVAC 11S, Model T2108 (Eufy 11S Model T2108 Purchased about 2 years ago). Incident: The glass top of our Eufy 11S robot vacuum shattered glass all over our kitchen. This vacuum has a tempered glass top. It squeezed itself under some furniture hard enough to just crack the glass a little, but nobody noticed it was cracked. One of my chores is to empty it and clean it out weekly. When I set it down upside down on the countertop the glass exploded in a shower of small very sharp fragments all over the floor, where our dog was sitting. I was in bare feet surrounded by glass. I could not move without stepping on glass. By the time we were done cleaning up I had cuts on my hands. When I called Eufy I asked for a NON-glass top. They don't have such a part for this vacuum. They sent me a replacement glass top instead. They need something simple to make this less dangerous. How about a simple plastic stick on shield keeps the shattered glass on the vacuum when it breaks? They don't have such a thing. I am trying to make one out of wide clear plastic tape. I should not have to do this. Who puts tempered glass on a vacuum? PUTTING A GLASS TOP ON A ROBOT VACUUM IS JUST IDIOTIC!!!!
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Explosion / rupture
Vacuum Cleaners (115)
23 months
Months until failure
23 months
Repair cost
Not stated
Repaired
Not stated
Manufacturer warranty
Not stated
Extended warranty
Not stated
Support helpful
Not stated
Would recommend
Not stated
AI extraction confidence
88%
Verification status
Unverified
Evidence quality
★★★★☆ (4/5)