Audi Q5 2021

If I have a sensor that will malfunction due to water then there should be a water indicator alert. My sunroof vent was blocked and water went into my trunk where the core module is. I had just come to a red light to turn on to a major highway and my car began to smell like fuel. I rolled down the windows and realized the smell was not as strong as inside. The light turned green and as I stepped on the gas the car went into limp mode as I was in the middle of my turn. The power steering then went out in the turn and the wheel yanked to the left and put me half way into the lane next to me. Thankfully no one was there. I had to yank it back to the right to get off of the highway on to the side of the road. I do not think that the power steering should be associated with that module or at least a water indicator sensor should be added. What happens if someone is on the interstate is driving 75 mph and their power steering goes out. It's in the shop and there is no damage other than now I am scared to drive it

While driving on the highway (70mph) at night, my instrument panel went completely dark. I was not able to see the speed I was driving and my warning sounds/lights were not working. The dealer could not get me an appointment for 4 weeks so I took it to a mechanic who specializes in European cars. The diagnostics indicated a loss of power to the instrument cluster/panel. I was told there was an active recall for this issue, but my VIN was not included. As this is a safety issue that sounds very familiar to the current recall for other Audi models, I contacted Audi and after inspection they diagnosed it as a failing instrument cluster. Since it's not in the current recall, I'm having to replace it. I've had computer issues in the past which the current Audi dealership has checked and told me there was nothing wrong, but after speaking to the Audi service tech many of the recalled issues were solved by a software update. The loss of the instrument panel is a major safety issue and Audi refuses to resolve the issue.

The contact owns a 2021 Audi Q5. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated, and the vehicle stalled. Additionally, the windows independently rolled up and down, and the engine seized. While attempting to start the vehicle, the vehicle failed to start. The contact stated that the failure had occurred three times within five days. The vehicle was towed to the dealer where it was purchased. The failure was diagnosed with a failed gateway control module. The contact was informed that the gateway control module needed to be replaced. The vehicle was being repaired. The contact was informed that the plastic protective bag that covered the gateway control module was filled with water. In addition, the dealer informed the contact that the NHTSA Campaign Number: 21V947000 (Electrical System, Structure); recall repair was performed prior to the contact purchasing the vehicle. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 37,200.

While driving a brand new Audi Q5 it suddenly went into "Panic mode" with the windows going up & done,Steering malfunctioning, warning the driver to pull over. The car shuts down unexpectedly without reason. The whole car freezes ! While at the dealership, the tech told us there was another car being repaired with the same issue .Turns out if the back battery gets wet(hidden under the back cup holder)the car shuts down. A cup of coffee spilled in the back seat but there are many reports online (part #J533) with any incidence of wetness. Audi is aware of this problem and although they ordered a new part, the problem is NOT repaired permanently .It can happen again and again .Audi needs to have a major recall on all Q3, Q5 and Q7. We were on a residential street when this happened but a multi vehicle crash would have taken place if on a highway.We are asking for a refund since the car was 2 weeks old at the time with less than 5,000 miles. We need the public to know they are driving a car with a a major design flaw and could cause serious accidents.

Date of Incident: 11/09/2025 • Location: I-30 near Cumby, TX (towed to Audi Fort Worth). Daughter was stranded on busy highway in middle of nowhere. Texas State Police came to her aid and helped w tow truck which cost 650. Engine catastrophically failed at 50k miles due to metal shavings throughout oil — Audi Fort Worth made the statement and I have picture of metal shavings. Which is the exact defect in **NHTSA Recall 22V753 / Audi TSB 13i5** (connecting rod bearing damage from factory machining debris). **Symptoms match TSB 13i5 Pages 1, 10–11 (“NOT OK” filter examples)**: - March 2025 oil change at 50,032 miles: **no metal** or at August oil change. Neither Audi corporate or Fort Worth care. Claimed we bought used car and didn’t have oil changed at Audi dealer. This statement violates federal law: - **49 U.S.C. § 30120**: Safety recall remedy free of charge to all owners regardless of purchase history or service location. - **TSB 13i5 Page 1**: Covers **ALL 2021–2023 Q5s** (42,689 units) — **no VIN exclusions**. - **NHTSA 22V753**: Risk of engine failure, loss of motive power, potential fire** — undriveable vehicle

Leased new 2021 Audi Q5 from Audi of Coral Springs , FL on Aug 17, 2021. We had the vehicle serviced on 12-24-2022 and where notifed that during the inspection that all 4 tires needed to be replaced and where shocked because our Audi only had about 13,000 miles on the odometer. We asked how to get coverage under our NEW car warranty and where once again shocked when the service rep informed us that Audi doedsnt warrant the tires and we woud have to file a claim with the tire manufacturer Kumho Tires. We called Kuhmo direct at 800-445-8646 who instructed us one of their licensed dealers. We took the Audi to Discount Tires 2629 Weston Rd Weston ,FL with Kumho tires Ref #36136. Discount Tires did their inspection and called us back the next day......notifying us Kuhmo Tires WOULD NOT honor warranty because we where a third party. I cleed Kuhmo direct and asked them to expalin how Iwas considered a third party.....Kuhmo stated they are the first party, Audi is the second party and I was considedred the third party. So I asked if Audi wasn't liable and Kuhmo was n't liable......................who warants the tires on a brand NEW car??? I asked them why their own warranty card on Kuhmo Tires (size 235/55 R19 101H) carries a 60,000 warranty and our Audi had app 13,000 miles how they could deny coverage. I think their process is wrong and needs to be examined, this process really hurts consumers when neither Audi or Kuhmo will accept liability. Looking for assistance in purchasing 4 NEW tires from Audi and or Kuhmo Tires

The safety situation happened when my wife's car got stuck while driving at about 25-30 MPH in the middle of the road.Next day At the nearest Audi service center they found that water has gotten into the rear of the trunk and damaged the electronic module which caused the car to stall.The first repair was estimate at 4600 $ .After the repair the car was inoperable.The next repair was estimated at another 4 700 $.After the second repair the car was inoperable again and the service department told me that the car needed to replace the entire transmission .Which they estimated at another 20 000 $. So the total damage is around 30 000$ .I contacted Audi USA about the whole situation when I received a negative message regarding the solution . I would like to point out that up until the moment mentioned we had no problems with the car .After my personal investigation of the problem ,I found that there was a safety recall # 21V-947 for same problem .It was not issued for my car which meets all the criteria.It looks like it was hidden by the manufacturer. Audi distances itself from the whole problem and refuses to cover the costs of the damage.Thank good this happened on the city road where the speed is low .If this happened on the highway at 60 MPH it would have had tragic consequences .Where it would never have been figured out what caused the accident. From a safety perspective ,I m reporting this dangerous and unfair treatment of customers by AUDI USA regarding the hidden recall and denial of resposability that occurred and I request an investigation .

Vehicle Information: 2021 Audi Q5 Component Affected: Electrical System / Electronic Control Unit (Body Control Module / BCM2) Description of Safety Defect: The vehicle suffered a catastrophic failure of the Body Control Module (BCM / BCM2) caused by water ingress originating from a defective rear sunroof drainage tube assembly. The manufacturing failure of the panoramic sunroof drain allows water to pour directly down the vehicle's interior D-pillar. Because of a severe design flaw, Audi positioned this highly critical central electrical computer completely unshielded in the exact cargo cavity where this water runoff pools. When the Body Control Module shorts out due to this water ingress, it creates an immediate and severe safety hazard. The vehicle experiences sudden, unpredictable electrical malfunctions while in motion, including the risk of uncommanded engine shutdown, a total loss of exterior lighting, failure of the central locking safety systems, and a disabled key transponder system. Audi is fully aware of water ingress vulnerabilities affecting central modules in the floorboards and cargo areas of this platform (as evidenced by NHTSA Recall 90S9 for the Gateway module). However, they have failed to address this identical engineering hazard impacting the BCM in the rear cavity. Leaving an unshielded, critical vehicle operating computer vulnerable to known body leaks exposes occupants to sudden component failures at highway speeds. I am requesting that the NHTSA launch a formal investigation into Audi's BCM placement and sunroof drainage defects to compel a mandatory safety recall.

The small buttons that are part of climate control on the dashboard pop out and fall off. The pieces aren’t supposed to do that. They are actually designed to work as buttons that stay in place but whatever mechanism that is designed to keep them is place comes off. I have tried just putting the buttons back in but they will eventually pop off again. My car is relatively new and should not have buttons popping off. No car of any age should have buttons just falling off. These are small buttons that pop off at any moment if there is a defect and I think could be a potential choking hazard for children and pets. If one falls off and I don’t notice and is just rolling around on the ground, it could be an issue with pets especially. My buttons fell off in the middle of the night and I had to search the vehicle for it. This is also the control system for the fan in the car. In extreme climate, if this falls off, there are no means for controlling the climate of the vehicle. Yes, the problem has been reviewed and confirmed by an Audi Dealership. The only solution seems to be to order a brand new dashboard and climate control system but it’s the same system and can’t guarantee that the buttons won’t pop off on the new ones. There are no warning lamps, messages, or other symptoms prior to failure. The buttons will randomly pop off sometimes with no one in the vehicle or in the middle of just driving somewhere. They will just pop out. Several people are having this issue but Audi refuses to address the problem and instead forces everyone to by a brand new climate control system with the same faulty button system.

I am submitting this complaint regarding a serious brake-related safety issue involving my Audi vehicle after recent brake service performed by an authorized Audi Meadowland dealership in [XXX] . In December 2025, I brought my vehicle to an authorized Audi dealership for replacement of the brake pads. The repair was completed by the dealership, and I trusted that the vehicle was safe to drive afterward. However, only approximately six months later, and after driving only around 1,000 miles since the repair, the vehicle experienced a dangerous brake-related failure involving the brake pad assembly becoming loose/detached while the vehicle was in operation. This incident occurred while my entire family was inside the vehicle, creating a serious safety hazard and placing all occupants at risk. A brake system component should not fail after such a short period of time and limited mileage following dealership service. In addition to the safety concern itself, I am also extremely dissatisfied with the dealership’s handling of the matter. The dealership did not proactively contact me regarding the repair status, and multiple attempts to contact them by phone went unanswered. I believe this issue may involve improper installation, defective parts, insufficient inspection procedures, or other serious safety-related service failures. I respectfully request that NHTSA review and investigate this matter to determine whether similar incidents may affect other vehicles serviced under similar conditions. Thank you in advance for your review on this matter. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The engine has failed and I am not sure why my Q5 was not included in the recall for coolant issues leading to engine failure. My issue started last winter when the car would suddenly kick in a loud fan. It would flash a warning that the start/stop malfunctioned as it only happened when stopped and/or parked. It was extremely alarming to hear so I would turn the car off and let it sit. When I started it up, there were no warnings and would drive normally. This continued to happen randomly. Then came the coolant low warning, engine temp, along with an RPM warning that kicked on the loud fan. I added coolant as it was the reservoir was low but never empty and temp gauge was in normal range . All messages would go away, car would drive normally. The coolant message happened a couple more times and always the same but eventually did not return. The Max RPM and temp continued in conjunction with the start stop messages. It was always the same. It would be stopped or Parked with the start/stop engaged. The fan would kick on and increase in severity and the temp gauge always was within normal. I eventually stopped using the start/stop function and it seemed to resolve the issue. The warnings never stayed on so I was not overly concerned since it drove fine and didn't sound rough when the messages and warning weren't active. Then it expelled the oil under the hood and gave zero warning lights. I only figured it out when the oil low warning came on. I thought it was weird because I had just checked the level since I see lots of complaints that Audi burns oil. When I opened the hood, I saw the oil. I know this happened suddenly and was not a leak because I was checking may parking spots. I took it the oil change place and it was cleaned up and replaced. I then took it to have the source of the leak identified but a pressure test revealed nothing. Again, no warning persisted and it drove fine. The next time the oil was expelled, it seized and failed.

My car always did a weird shuddering thing when taking turns a certain way. I just thought it was part of how the new vehicle worked. I thought it was strange when I took my car in to repair a front tire, and was told / showed that the back two tire treads were worn down. The new car only had 20,249 miles. But I read somewhere that some new car dealers use lower tread tires to save money, so I did not pursue anything. Then, when someone pointed out that the 'weird shuddering' was not normal, I took it into Audi to have them look at it. Audi did a repair, and said I had to drive it 600 miles to know if it would be resolved. After the 600 miles, the problem continued. I took back, and they said they know what it is but they have to go through certain steps first. They told me this time that the good news was that they would replace with a new center differential, but the bad news was they were not sure how long it would take to get one in. I waited patiently, and then received a call saying it was fixed, (but they did not replace the part). What I did not know at the time was that a message was left 10 minutes earlier saying the part came in and they would be replacing it. After further questioning, the Audi guy said the new 'fix' heats up the fluid better and allows it to work its way through better. He said he was informed moments after he left the VM (where he said they were going to replace it), that the technician told him, and he took it for a drive, and it was 'fixed.' He then told me what he drives, saying his does it too. He said the technical bulletin says i must drive 250 miles (again) and later when I picked it up he said 500 miles. I pointed out my concerns regarding the safety of driving a malfunctioning differential (loss of traction, poor handling, and the potential for complete failure while driving), as well as uneven tire wear. He emphasized that it's fixed and completely safe, even though they did not replace like I was told they would.

On 8/3/26, my 2021 Audi Q5 began throwing numerous different malfunction/error alerts and the engine turned off while driving after a bottle of water had partially spilled onto our backseat behind the drivers side. The vehicle was towed to a nearby mechanic who determined that liquid damaged the gateway control module located under the backseat of the vehicle, as the gateway control module is placed in a "protective cover" (an unsealed plastic bag) and that bag visibly had liquid inside of it. We had immediately contacted Audi upon learning of this issue and decided not to move forward with any repairs, but to instead pay out of pocket to have it towed 70 miles to Audi/where we originally purchased the vehicle. This "protective cover" the control module was placed inside was completed as a recall service repair on our vehicle in April of 2022 due to a NHTSA recall announced in December 2021 regarding safety issues in these control modules failing from liquid spills on the backseat. We contacted Audi, explained that liquid had spilled in our backseat and entered the "protective cover" and damaged the control module. They agreed to inspect our vehicle to determine if the "protective cover" had been insufficiently installed. We paid out of pocket to have it towed to the dealership where it took them 6 days to determine the gateway control module is damaged (we had already explained this to them). Although liquid was found in the "protective cover" of this gateway control module, the dealership claims it was installed sufficiently. Upon looking into this matter further, there are numerous complaints of this exact issue (water entering and damaging the gateway control module from a liquid spill on the backseat, even with the "protective cover") on the NHTSA website, as well as a previous class action lawsuit settled out of court in regards to this EXACT issue. THE PRIOR RECALL REPAIR DOES NOT FIX THE SAFETY HAZARD AS STATED IN THE OFFICIAL NHTSA RECALL REPORT.

while driving, my 2021 Audi q5 with 1400 miles, it began to malfunction; every light & warning (transmission, brakes, AWD , etc.) began flashing as failing on the dashboard. The windows begin going up & down. Steering began to be hard. Finally, I was able to steer the q5 out of traffic. Traffic was going about 40-50 mph. 2. the q5 was towed to Audi for diagnostic 3. Audi called & said that the gateway got wet and the cost for the part is $1200. It will take 2 weeks to get the part in. Audi has no openings until October. 4. They stated that the water drains are working and that they found a water bottle cap in the backSeat of the car; therefore, the gateway will not be covered under warranty. Huh? 5. I am unsure why the warranty will not cover any Safety issues on a 4 month old car. 6. Audi is assuming there was a water spill, because there was a water bottle cap in the car. 7. What are you talking about, Audi? Why are you assuming things? What is the real cause of this traumatic experience? 8. Secondly, no one told me not to have a water bottle cap in the q5 backseat area; the q5 without warning, began to shut down. 9. The engine light stayed on. 10. Audi is not acting in good faith, why are there assumptions made? 11. Audi must recall the q5 and announce a public safety warning of the danger that is lurking in the back seat called a gateway. 12. Audi must clearly state “Danger! Danger! No water bottle caps allowed in backseat”. 13. Also, not to mention, there were no Audi loaner cars available; this gives off the appearance that Audi is making a lot of repairs and they are aware of this $1200 “water bottle cap” problem called a gateway. 14. I am aware my experience is possibly rare, BUT it must not happen ever. This was a dangerous scary experience that must not happen again to me or any family! 15. Pls demand Audi to recall these q5s to relocate the gateway, before someone dies!!! 16. I will trade in q5 to avoid death...

The Gateway control module failed in September 2025 on my 2021 Audi Q5. Vehicle error messages included the following failures: Cruise control, Parking brake, transmission, brakes, and steering, windows rolled down, seats moved, dash and MMI black followed by a sudden loss of power, narrowly avoiding an accident (kids in car). Would not restart. Diagnosis by Audi dealer was that the Gateway control module got wet and needed to be replaced. This is Recall 90S9 from 2021 that was “repaired” in March 2022 by covering the module with a plastic bag. This proved an insufficient repair backed up by a class action lawsuit filed in January 2022 titled Gioffe, et al. v. Volkswagen Group of America, Inc., et al. (Case No. 1:22-cv-00193). I reached out to Audi USA to request a Goodwill repair which was my only available recourse given that the recall had been completed and closed. After 5 days the Regional Manager denied my request even after I emphasized the safety risk associated with this catastrophic failure as well as the recall in 2021 and class action suit filed in 2022. I paid $1485.33 to re-repair the recall. Driving home from repair my vehicle alerted me to the following messages: Vehicle starting system: malfunction! Please contact Service, and Audi pre-sense: currently limited. See owner’s manual. An OBD scan alerted 7 more codes: 1. Steering Assistance ID 44 (Terminal 30 Open circuit), 2. Central Electrics ID 09 (Garage door opener transmitter no communication), 3. Gateway ID 19 Control module for emergency call module and communication unit no communication, 4. Ethernet Notrufmodul keine Kommunikation, 5. Ethernet databus branch 1 No communication, 6. Multimedia ID SF Function restriction due to communication interruption, 7. Driver Assistance ID A5 Dynamic calibration Function limitation due to limit value exceedance.I reached out to the dealership that performed the service and was told that those are “ghost codes” and nothing to do with the work performed.

Following a rear collision repair at an authorized dealer collision center, multiple ADAS safety systems were not properly calibrated despite insurance payment and shop representations that repairs were complete. WHAT FAILED: Lane Change Assist, Peripheral Camera System, Side Assist, 360-Degree Camera, Front Camera, and Adaptive Cruise Control were either not calibrated or calibrated in timeframes physically incompatible with manufacturer specifications. SAFETY RISK: Driver relies on blind spot monitoring and lane change alerts that may be non-functional or inaccurate. Without proper calibration, these systems may fail to detect adjacent vehicles, provide false alerts, or create blind spots in camera coverage, increasing collision risk during lane changes and merging. DEALER CONFIRMATION: Yes. Shop manager provided diagnostic logs as proof of calibration. Analysis shows 360-degree camera calibration executed in 18 seconds versus 40-60 minute industry standard, and zero calibration events logged for Lane Change Assist and Peripheral Camera systems explicitly claimed as completed. INSURANCE INSPECTION: Insurance company explicitly DENIED Lane Change Assist and Peripheral Camera calibrations on estimate. Shop admitted in writing these items were declined and blamed insurance for non-payment. No OEM calibration logs produced despite multiple written requests. WARNING SYMPTOMS: Systems may appear normal on diagnostic scan with no active fault codes, but this does not prove calibration was performed to OEM tolerances. Physical calibration requires target board positioning, laser alignment, and environmental verification that cannot be completed in documented timeframes. PATTERN CONCERN: This may represent a systemic issue where insurers deny ADAS calibrations, shops skip calibrations due to non-payment, vehicles are released as complete, and consumers unknowingly operate vehicles with compromised safety systems. Vehicle and documentation available for inspection.

The 2021Audi Q5 has a gateway module under the middle back seat. Any fluid that contacts this module will cause it to fail shutting the car down completely. In addition, immediately above the module are 2 drink car holders. It only takes a small amount of spilled drink to cause this to happen. This happened to me on Sept. 7 causing my car to come to a complete stop immediately after passing thru and intersection. Eventually this will get someone killed on seriously injured. Audi has been aware of this issue but they don't inform potential buyers. This has happened numerous times before and I have attached other incidents posted on the internet. Please take action to make Audi take responsibility and corrective action. Electrical System problem #1 On August 19th, we drove our Audi through heavy rain early in the day on interstate 90 to go to mass general hospital. It was then parked in their covered parking garage. When we went to return home, we were on the entrance ramp to I 90 east and suddenly the car displayed messages of brake failure, electrical failure, steering failure, and then it died. It could not even be put in park. I was able to coast to the narrow shoulder. It was towed to brookline Audi. We are told by the service technician that the gateway module in the vehicle got wet and it is our responsibility as we drove through water. Although we certainly drove in pouring rain, we never drove through any flooded areas. The apparent fact that water somehow got into this new car and shorted out this all important device is terrifying. Electrical System problem #2 Driver was with 2 passengers (3 young females) driving in a new 2021 Audi Q5 (less than 5 months old and less than 6000 miles) at about 70 mph on garden state parkway in NJ. A brake malfunction warning light appeared on the dashboard and within 5 seconds the car completely shut down in the middle lane of the parkway (in a black car at 10pm). This was the first notification or warning--nothin

Driver was with 2 passengers (3 young females) driving in a new 2021 Audi Q5 (less than 5 months old and less than 6000 miles) at about 70 mph on Garden State Parkway in NJ. A brake malfunction warning light appeared on the dashboard and within 5 seconds the car completely shut down in the middle lane of the parkway (in a black car at 10pm). This was the first notification or warning--nothing in the prior minutes or days. The driver was unable to restart the vehicle after several attempts and was unable to drift to the shoulder of the parkway. The SOS button in the vehicle didn't work and hazards didn't appear to be working either. Several cars driving at or above the 65 mph speed limit were braking and swerving at the last second to avoid collision and several cursed at the vehicle (as they were unable to see the vehicle in the darkness). Passenger in front seat called 911 to request assistance to provide a roadblock as it seemed imminent that the vehicle was going to be hit. 911 operator said safest place was to remain in the vehicle given the vehicle location and the speed of other drivers. The radio briefly turned back on and then turned off. Nothing else was working. When the tow arrived, the driver notified the individuals that the front hazards were working but the back hazards were not. The vehicle was towed to the local Audi Service Center. Eleven days after Audi accessed the vehicle, a report was received which said that the vehicle had an "elec[trical] malf[unction]" and that they "found car would not turn on and no communication to any control units. [They] performed hard reset to gate way control unit[,] found fuse blown for control unit[,] replaced fuse [and] still same concern found[.] [G]ateway control unit internally faulty causing car not to start[.] [R]eplaced and recoded control unit [and] cleared faults and test drove car[.]" The report also notes that 3 weeks after the car was leased, the vehicle owner indicated that the car was stalling out.

While driving my 2021 Audi Q5, the vehicle experienced a sudden transmission disengagement without warning. The vehicle behaved as if it had shifted into neutral while in motion. When this occurred, pressing the accelerator produced no response — the engine would not rev and the vehicle would not accelerate. This created a serious safety risk as it occurred during normal driving conditions and could have resulted in a collision. After stopping the vehicle and shifting into Park and then back into Drive, the transmission temporarily re-engaged. The issue reoccurred multiple times. Prior to one of the failures, the vehicle hesitated and bucked when starting from a stop. A warning message later appeared stating: “Transmission malfunction. You may continue to drive but will be unable to reverse.” The vehicle was taken to an authorized Audi dealership. Audi of America approved replacement of the transmission control module (mechatronic unit); however, this repair did not resolve the problem. After repeated failed adaptations and diagnostics, the dealer confirmed that the entire transmission requires replacement, citing internal gear set failure. The dealer documented that: Basic transmission settings and adaptations were attempted at least five times The failure consistently occurs at the same gear position A similar Audi Q5 case required full transmission replacement Audi Technical Assistance Center instructed the dealer to replace the transmission Despite this, Audi of America has refused further assistance due to the vehicle being slightly outside the standard warranty period, even though the mileage is extremely low and the failure is safety-related. This appears to be a defect involving the Audi S-tronic transmission, as similar complaints have been reported by other owners. The sudden loss of propulsion while driving presents a clear safety hazard. Safety Impact Sudden loss of acceleration while driving No throttle response during failure Occurred wit

VIN number: [XXX]. Audi Q5 Prestige 2021 Mileage 48,540 I have contacted Audi Corporate regarding a catastrophic Transmission Failure while driving. The dealership investigation discovered that bolts had loosened and the fluid was not getting to the transmission and it stopped dead while I was driving. I was on surface streets going to pick up my baby granddaughter from daycare. I heard what sounded like a "slip" in the gears, a yellow notification appeared stating that the car is safe to drive. A few minutes later it happened again and the same warning appeared. I continued to the daycare and in the driveway the car stopped dead with a Red warning that it is a transmission malfunction. I luckily was not in a busy intersection or the freeway as that would have been catastrophic for my life and the life of my young granddaughter. I have contacted Audi via telephone at [XXX]. They took my statement and gave me a case number: XXX. I have worked with my Audi dealership and they are giving a "goodwill" discount that requires me to pay $800 for the defective bolt replacement. I purchased the vehicle as a certified pre-owned from the Audi dealership on [XXX]. I purchased an extended warranty they refused to cover the repair as it was a manufacturing issue. I have taken the vehicle in for all maintenance. This transmission failure is nothing that I did and not the result of neglect. This failure of the bolts is a manufacturing error. The bolts are supposed to stay bolted. I want Audi to pay in full for the repair, to include replacement of the entire transmission, in addition to replacing the defective volts. I also want a letter stating that this is a permanent fix and will not happen again. I trusted the Audi name and reputation to build a safe vehicle. The abrupt stop of the transmission could have been the death of me and my young granddaughter had it happened on the freeway or a busy intersection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),

I was driving down a regular road by my house, full sunshine, perfect road, nothing unusual. In fact, it was such a nice day, the sunroof was open and windows were down. My dog was in the back seat after just being picked up from grooming happily enjoying the day with his head out the window. I was on a road with the speed limit of 30. I was going 30 mph. Nothing unusual. Literally, out of nowhere, like my car was possessed, is the best way I put it, my car abruptly braked in an attempt to stop on a dime. My car screeched to a stop while simultaneously my windows rolled up, my sunroof closed and my seat belt tightened, locking me in place. My dog was thrown forward. It was terrifying! Luckily, no one was behind me or they would have certainly rear-ended me. Nothing was in the road. Absolutely nothing. It happened so quickly in a split second. I put my hazards on and finished the next 2 miles home. I called Audi for a service appointment. I took my car in, again going down back roads with my hazards on. Audi charged me $400 to run a diagnostic report and shows there is a fault code J428. This fault code I researched is for the front/right ACC radar sensor that powers Adaptative Cruise control and Pre-Sense braking system. The fault code erroneously detected an obstacle and did abrupt braking. Audi told me that they would charge me $4,000 to fix it. I contested that as a safety issue it should be fixed as there is also Audi TSB2063502 referencing problems. This is a major safety issue as if I was going 70 MPH, I could cause a massive accident where I could be killed, anyone in my car, as well as others behind me in a massive car pile up. I feel ethically, this must be a safety recall to replace this fault in all vehicles. I am also requesting payment to fix from Audi. As an attorney (#[XXX]), Audi is under notice that they have a major safety defect on their hands and should take steps to protect drivers safety. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM

I leased a 2021 Audi Q5 (VIN: WA1BAAFY7M2[XXX]) in November 2020. 2021 Audi Q5 has gateway module underneath the middle row seat. The gateway module is like the brain of the car and if it stops working the car stops - basically the car is brain dead. In my case, I was driving the car with my family i.e. wife, 7 and 3 year old kids when the car abruptly shut off. Luckily, I was on a road with 45 MPH speed limit and no traffic, so nothing happened to us. If this happened on a highway or other situation anything could have happened to me and my family. After safely parking the car and getting it towed to Audi Westmont, the car was inspected, and I was informed about the gateway module issue. To my shock, the mechanic said that it’s a design flaw that Audi is aware of but doesn't have a solution yet. Furthermore, he said that just at Laurel Audi in Westmont 4 cars were repaired for this problem. When I googled, several Audi owners have faced this problem. As I mentioned earlier, despite knowing the issue Audi didn't inform the owners and yet to inform the owners despite this being a serious enough problem that could put owners/families in a life threatening situation. Here's the link to the video taken during the diagnosis of the problem: https://asr.autonation.com/tV0Ij5Ym5c. I have also attached picture of the hodgepodge fix i.e. wrapping gateway module in plastic. The reason I say it is hodgepodge is that wrapping in plastic won't prevent water from condensing on gateway module and the problem repeating. Preceding the days my car had this problem, there were heavy rains and humidity was very high, as noted in the video there is no source of water leak or water entering the gateway module externally, given that finding and the fact that there was heavy rains, high humidity in the preceding days - condensation can likely be the potential cause of the problem. There are thousands of 2021 Audi Q5's and every single one has this risk. PARTS OF THIS DOCUMENT HAVE BEEN REDA