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Charger & Power Accessory

Velvet Caviar Sanctuary zodiac MagSafe battery pack

1 source-linked failure report. Most reported: Fire / ignition. Typical failure around 4 mo.

Reliability signal — · Insufficient data · data confidence Very Low

1 confirmed failure reports

Reliability summary

What is likely to go wrong, when it happens, and how expensive it can be — from source-linked failure reports. Counts are reports in our database, not a population failure rate.

Reliability signal

—

1 confirmed failure report · Insufficient data · Data confidence: Very Low

Need at least 5 confirmed failure-signal reports before showing an A–F grade.

Most common issue
Fire / ignition
Typical first failure
4 mo
Median of confirmed reports with timing
Median repair cost
—
Reported costs only · market varies
Highest reported repair
—
Not a quote · costs differ by country

What breaks?

Failure types

Click a type in the reports section below to filter.

  • Fire / ignition1 · 100%

When does it break?

Failure timing

Months after purchase, using reports that included timing.

What does it cost?

Reported repair costs

Distribution of owner-reported repair costs— not a quote or guarantee. Labor and parts prices vary by country.

No reported repair costs yet for this model.

Median months to failure

4

Failure reports

1

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Median repair cost

—

Still recommend

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% repaired

—

% mfr warranty

—

% extended warranty

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% support helpful

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What breaks?

What breaks? · reports

Fire / ignition

Batteries (884)

4 months

Government / agencyIndexed Oct 16, 2026Source-linkedVerify source — SaferProducts.gov incident

SaferProducts.gov consumer incident report 20240827-2527D-2147336881. Severity: Injury, Emergency Department Treatment Received. Product: Velvet caviar Sanctuary zodiac MagSafe battery pack (Velvet Caviar sanctuary zodiac MagSafe battery power pack). Incident: This was an accident due to defective product that I purchased in April of 2024. It was a battery pack that can be ordered with a case and magnetically attached to the back of the case. I emailed them letting them know the battery pack had started to come apart and they sent me a new one. I received the new battery the day this accident occurred. I also was never told to discontinue using the old one. On August 1, 2024 I was driving down the road and had stopped at a light when a huge gulf of flame came out of the front storage space catching my shirt, pants, left side eyelashes, eyebrows, and hair on fire. I was trying to escape the car to keep from getting more burnt and jumped out of the car which was still rolling. I went to stop it and the car door flew back and hit me in the face leaving a big laceration that needed stitches. My daughters boyfriends hand was burnt when he grabbed the battery pack to throw it out the window to keep me from further getting burnt. I went to the hospital and got stitches, etc. I contacted the company in which they agreed to pay my hospital bills and for my phone. They asked me to sign an nda. I received the money for the replacement of my phone but when I sent them the bill for my daughters bf hospital bill they started trying to say it wasnt enough and I mentioned him getting an injury lawyer and next I know I have a lawyer emailing me wanting medical records etc. I have replied to them with no response. I believe I was willing to accept the bare minimum of what they should pay but now I dont think they are going to be willing to pay for

UnverifiedEvidence ★★★★☆
View report details

Months until failure

4 months

Repair cost

Not stated

Repaired

Not stated

Manufacturer warranty

Not stated

Extended warranty

Not stated

Support helpful

Not stated

Would recommend

Not stated

AI extraction confidence

88%

Verification status

Unverified

Evidence quality

★★★★☆ (4/5)

Discussion

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