Anker 321

SaferProducts.gov consumer incident report 20221011-64FF2-2147353384. Severity: Incident, No Injury. Matched catalog product: Anker 321. Source model text: Model A3212. Incident: I purchased a set of Anker Soundcore Life U2 wireless headphones on March 1, 2022 from Walmart. On September 29, 2022, they caught on fire while be charged and melted the Anker provided charging cord into the headphones charging port. The "fire" was an arcing event that caused sparks and a high temperature melt of the plastic. I unplugged them from the charging block afterwards. The charging block is a standard phone charging block NOT provided by Anker as they only sold the headphones with the charging cord. The headphones did not work after this event.

SaferProducts.gov consumer incident report 20250905-2CA1F-2147328044. Severity: Incident, No Injury. Product: Anker 321 (purchased on Amazon November 9, 2022 Anker 321 Power Bank (PowerCore 5K), 5,200mAh Portable Charger, Compatible with [REDACTED] Sold by: AnkerDirect Supplied by: Other $24.99). Incident: I have, and frequently used an ANKER 321 POWER BANK , MODEL A1112. 5,200 mAh. for my [REDACTED]. Purchased on Amazon November 9, 2022. It was in its usual place, plugged in for charging, probably for a few days, as it commonly was. I went to get it. I noticed a sort of faint burning smell. The USB C port and the area around the plug were discolored and melted. The connector was discolored black/brown a distance of a centimeter. I could not remove the C connector, it was melted or fused into the port. It did NOT ignite. There was no fire or injuries. But it looked like it was headed in that direction if I hadn't discovered it. I don't know how long this had been brewing. I didn't know about it until that moment I discovered it as I was going to unplug it from the wall charger in order to charge my phone. I had almost 3 years of successful use of this product. I see a lot of reports about Anker problems but I did not see in my brief perusal, this particular item.