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Electronics

Microsoft Laptop wall charger with brick. Proprietary Microsoft Surface charger

3 source-linked failure reports. Most reported: Battery Chargers/Adapters (883). Typical failure around 8.5 mo.

Reliability signal — · Insufficient data · data confidence Very Low

3 confirmed failure reports

Reliability summary

What is likely to go wrong, when it happens, and how expensive it can be — from source-linked failure reports. Counts are reports in our database, not a population failure rate.

Reliability signal

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3 confirmed failure reports · Insufficient data · Data confidence: Very Low

Need at least 5 confirmed failure-signal reports before showing an A–F grade.

Most common issue: Battery Chargers/Adapters (883)
Typical first failure: 8.5 mo; Median of confirmed reports with timing
Median repair cost: —; Reported costs only · market varies
Highest reported repair: —; Not a quote · costs differ by country

What breaks?

Failure types

Click a type in the reports section below to filter.

Battery Chargers/Adapters (883)1 · 33.3%
Fire / ignition1 · 33.3%
Electrical shock / short1 · 33.3%

When does it break?

Failure timing

Months after purchase, using reports that included timing.

What does it cost?

Reported repair costs

Distribution of owner-reported repair costs— not a quote or guarantee. Labor and parts prices vary by country.

No reported repair costs yet for this model.

Median months to failure

8.5

Failure reports

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Median repair cost

—

Still recommend

—

% repaired

—

% mfr warranty

—

% extended warranty

—

% support helpful

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Use these reports as a risk signal, then check current listings before you buy.

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What breaks?

What breaks? · reports

Battery Chargers/Adapters (883)

Government / agencyIndexed Oct 22, 2026Source-linkedVerify source — SaferProducts.gov incident

SaferProducts.gov consumer incident report 20180415-53868-2147388603. Severity: Incident, No Injury. Matched catalog product: Microsoft Laptop wall charger with brick. Proprietary Microsoft Surface charger. Incident: Surface pro charger burned up. The charger was plugged into the wall but was not plugged into a computer

UnverifiedEvidence ★★★★☆

View report details

Months until failure

Not stated

Repair cost

Not stated

Repaired

Not stated

Manufacturer warranty

Not stated

Extended warranty

Not stated

Support helpful

Not stated

Would recommend

Not stated

AI extraction confidence

86%

Verification status

Unverified

Evidence quality

★★★★☆ (4/5)

Discussion

Fire / ignition

Electric Wire or Wiring Systems (Excl Panelboards Recept (4062)

17 months

Government / agencyIndexed Oct 22, 2026Source-linkedVerify source — SaferProducts.gov incident

SaferProducts.gov consumer incident report 20111029-1C43A-2147473827. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: Microsoft Laptop wall charger with brick. Proprietary Microsoft Surface charger. Source model text: xbox 360 plug and play charger. Incident: Son's "plug and Play" charger for his xbox video game overheated. It got so hot that it melted a hole through the charger. I've called Microsoft several times regarding the issue, but each time they just tell me that they will have someone call. My son received a minor burn when unplugging this, but if we hadn't noticed it I believe it could have started a house fire.

UnverifiedEvidence ★★★★☆

View report details

Months until failure

17 months

Repair cost

Not stated

Repaired

Not stated

Manufacturer warranty

Not stated

Extended warranty

Not stated

Support helpful

Not stated

Would recommend

Not stated

AI extraction confidence

86%

Verification status

Unverified

Evidence quality

★★★★☆ (4/5)

Discussion

Electrical shock / short

Battery Chargers/Adapters (883)

0 months

Government / agencyIndexed Oct 18, 2026Source-linkedVerify source — SaferProducts.gov incident

SaferProducts.gov consumer incident report 20210426-98A6C-2147364495. Severity: Injury, Level of care not known. Product: Microsoft Laptop wall charger with brick. Proprietary Microsoft Surface charger. Incident: Microsoft Surface Charger gives electric shock when plugged in on one orientation. This is a charger for a Surface Laptop. I am using the product. The product is being used for home use (plugged in). The static electric effect seems enough to interfere with other grounded electric devices. The improper grounding can be reduced by changing the orientation of the non-polarized NEMA plug on the charger

UnverifiedEvidence ★★★★☆

View report details

Months until failure

0 months

Repair cost

Not stated

Repaired

Not stated

Manufacturer warranty

Not stated

Extended warranty

Not stated

Support helpful

Not stated

Would recommend

Not stated

AI extraction confidence

90%

Verification status

Unverified

Evidence quality

★★★★☆ (4/5)

Discussion

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