Goodman Model Desc: 1824 HORIZONTAL BUTT UP

SaferProducts.gov consumer incident report 20231103-E395A-2147344220. Matched catalog product: Goodman Model Desc: 1824 HORIZONTAL BUTT UP. Source model text: CAPF1824A6. Incident: Goodman Furnace coil caught on fire in my furnace, Fire and smoke damage to the furnace, insulation, ducts and my home. I have reach out to Goodman at the number listed 888-520-0579 and they have not helped at all. This unit was purchased on 8/4/2019 and is under warranty until 8/4/2029 this is the email [REDACTED] address of the Goodman employee that took my information.

SaferProducts.gov consumer incident report 20230102-F3892-2147351708. Severity: No Incident, No Injury. Product: Goodman Model Desc: 1824 HORIZONTAL BUTT UP (HVAC unit / AC and heat). Incident: This is regarding a Goodman split HVAC unit that caught on fire, which was only resolved by turning off the circuit breaker to the unit. Details of product: Goodman Model: CHPF1824A6 Model Desc: 1824 HORIZONTAL BUTT UP Manufacture Date: 12/01/2017 Serial Number: 1711577748 For two years, we have two of these units in my home. On 12/30 overnight, one unit ran overnight at full power and would not shut off, even when I turned off the [REDACTED] thermostat (which was set to 72-73, and the temp detected was 82). It turned off when I flipped the circuit breaker, however the circuit breaker would not turn back on. HVAC repairperson came same day and smelled that there was a fire inside the HVAC unit furnace. It melted a pipe, some wires, and also melted the safety sticker on the inside of the cover. Thankfully we were at home to shut it off. My electrician wrote, "no safety mechanism worked or worked at the very critical point. There are at least 2-3 heat cut/kill switches on Board which really maxed out before that burning occurred. Terrible terrible. Critical infra failure of the worst kind and kind and yet something at a very last point functioned and blocked the whole thing, you turned off the breaker."