Breville Breville Oracle Touch- BES990BSS2JAN1

SaferProducts.gov consumer incident report 20240213-D453F-2147341026. Severity: Injury, First Aid Received by Non-Medical Professional. Matched catalog product: Breville Breville Oracle Touch- BES990BSS2JAN1. Incident: I was using my 3rd finger on my left hand cleaning the crumbs out from the top space of a Breville toaster and upon sliding my finger in the opening, the side of my finger was sliced open with an approximate 1/4 piece of skin hanging on my finger. Since I am on a blood thinner, my attempt to completely stop the bleeding took some time and effort. This injury effected my day to day activities until healed.

SaferProducts.gov consumer incident report 20211025-1B68F-2147359066. Severity: Incident, No Injury. Matched catalog product: Breville Breville Oracle Touch- BES990BSS2JAN1. Source model text: BES990BSS. Incident: I bought a Breville Oracle Touch Espresso Machine in 2018 and it�s worked great until now. The seals have broken on the boiler that cause water to escape the boiler. It then drips on to a relay switch that�s below the boiler which causes a short and my GFCI outlet to trip. This is extremely dangerous and could cause a fire if this machine is not plugged into a GFCI outlet.

SaferProducts.gov consumer incident report 20250531-B4577-2147330940. Severity: Injury, First Aid Received by Non-Medical Professional. Product: Breville Breville Oracle Touch- BES990BSS2JAN1 (Brand: Breville Model Number: BES990BSS2JAN1 Serial Number: A1BUAESA211609549 Batch Number: 2116 Category: Kitchen > Coffee Makers / Espresso Machines Purchase Price: $2799.95 Date of Purchase: (Approximate date is fine 3 years ago)). Incident: I own a Breville Oracle Touch espresso machine (Model: BES990BSS2JAN1, Serial: A1BUAESA211609549, Batch: 2116), purchased three years ago for $2,799.95 from Seattle Coffee Gear. Though the machine was plugged in but turned off, it became extremely hotenough to burn my fingers on the brew head area. I reported this to Breville Customer Support and was told Id get a call back the same day. No one followed up. I also sent a mailed letter and an email, but received no response. The overheating persists when the unit is plugged in, even while powered off. It must be unplugged to avoid dangerous heating. This is a serious burn, fire, and electrical hazard. Breville is the only authorized repair provider, and no espresso repair shops in the Seattle area will service this model. The machine must be shipped back to Breville for repair, but they have been unresponsive.