Kenmore 790.92183011

SaferProducts.gov consumer incident report 20180723-0B171-2147386622. Severity: Incident, No Injury. Matched catalog product: Kenmore 790.92183011. Incident: My Kenmore model 790.92183011 electric range has a 3 panel glass door. Last night the outermost glass panel shattered suddenly, spraying glass everywhere. The range was in use but no one was near it when it shattered. This is exceptionally dangerous and clearly a defect.

SaferProducts.gov consumer incident report 20151013-DF3A9-2147427572. Severity: Incident, No Injury. Matched catalog product: Kenmore 790.92183011. Incident: My glass oven door exploded. I went online and discovered that this is an ongoing issue with tempered glass. We had to use the oven and hour prior to the explosion. however, there were people online to whom this had happened and they have not use their oven for over 24 hours. This is an issue during the manufacturing process where there is a defect in the tempered glass. And this can happen at any time under normal circumstances. I would like to know what can be done to have my oven glass door replaced/fixed for no cost to me.

SaferProducts.gov consumer incident report 20181210-CA216-2147383837. Severity: Injury, First Aid Received by Non-Medical Professional. Product: Kenmore 790.92183011 (Kenmore Range Model Number 790.92183011 Induction with glass stove top and oven). Incident: Our Kenmore Range outer Oven Glass exploded. The oven was on (heating up at 200). My child was standing 3 feet away and the outer glass just exploded! Model:790.92183011 I found glass up to 5 feet from the range!!!! This is the 2nd time this happened. Range was purchased in Jan 2011. In May of 2013 the glass just exploded. After many long arguments with sears repair they fixed it under warranty. Everyone insisted we 'broke' the glass. However, it just exploded. It wasn't even being used at the time. In 2013, I didn't find any other reports and was having a very hard time getting people to understand it just exploded. This is a very dangerous situation and must be taken extremely seriously. They explode without warning. My children and dogs were in the kitchen. I found glass up to 5 feet from the range!!!! Broken Glass gets lodged in the door and is not easy to remove. It is a very dangerous situation to clean up and I was cut many times. You can�t leave the glass in the door for safety reasons. I saw that Sears is responding to reports asking consumers to call 1-800-479-6351 to report incidents. When I called, they just wanted to sell me their repair services.