LG LCE3610SB

SaferProducts.gov consumer incident report 20201008-9D23A-2147369350. Severity: Incident, No Injury. Matched catalog product: LG LCE3610SB. Incident: We bought an LG cooktop from Best Buy on 9/5/2020 and we found the glass top of the cooktop is broken on 10/5/2020 only after one month of regulator use. We call the LG customer service for several time and they just did not give us any effective answer and sending us back and forth to Best Buy or LG. That has wasted a lot of our time and we are still going in circle. We did not punch or drop something on the glass top but LG insisted that is the reason why the glass top is broken even though in the email they used �it seems to be..� to describe the issue. For common sense, the glass top of a cooktop should be designed to be able to endure sudden temperature change because water or oil splashing is inevitable in daily cooking. If the glass cannot handle something like this for even a month, this LG product is produced with flaw in design and should not be purchased by any customers. Instead, anyone purchased this product should get proper compensation and services to avoid trouble in further using this product. We do not have any other option since LG do not want to cover this product under the warranty.

SaferProducts.gov consumer incident report 20191203-E8EB2-1925946. Severity: Injury, Level of care not known. Product: LG LCE3610SB (Electric smooth top range). Incident: Caller is reporting that he had problems with the smooth top range not turning off. He stated that his spouse and daughter were cooking jam when the content boiled over it erupted in flames. He stated that they tried to touch the button to power it off but it would not power off. They tried to smother the flames with dish rags, the circuit breaker was used to switch the power off. He stated that his spouse received minor burns to her left arm, which has now healed with scars. 11/15 The manufacturer was contacted and they were informed that a case was created and someone would contact them. They didn't heard from anyone so his spouse contacted the company again on 11/26, she was informed that the case has been escalated and that she would hear from someone. Caller stated that they have not heard form the company as yet. Caller feels that this range is a fire hazard and should be reported.