Samsung ME16H702SES

SaferProducts.gov consumer incident report 20151009-6BD8A-2147427654. Severity: Incident, No Injury. Matched catalog product: Samsung ME16H702SES. Incident: I purchased a Samsung above the range microwave me16h702ses. I was was attempting to heat up popcorn. Within 5 seconds, the light started to flicker, then sparks came out thru the top, then smoke started to come thru the top of the microwave. I immediately opened the door and unplugged the microwave. I am now waiting to contact Samsung customer relations department as they are not available at this time.

SaferProducts.gov consumer incident report 20180406-F7641-1749871. Severity: Incident, No Injury. Product: Samsung ME16H702SES (Microwave). Incident: In August 2017 the caller noticed that her microwave did not stop running after being used. The timer hit zero, and the caller removed the food from the microwave. Once the caller closed the microwave it would begin to run again even after the timer was on zero. After this first incident, the microwave has continued to run after each time it has been in use. The caller says that the microwave has even spontaneously cut on by itself and continuously ran. This has happened maybe 20-30 times since august 2017. In order to get the microwave to stop running the caller has to shut off the breaker. Caller says that before she leaves the house she has to shut off the breaker because she is afraid that the microwave may cut on while not home. 4/6/18 Caller contacted Samsung and they would not speak with the caller. Informed caller to contact CPSC. Caller believes this product is a fire hazard.

SaferProducts.gov consumer incident report 20180925-70A69-2147385365. Severity: Incident, No Injury. Product: Samsung ME16H702SES (Samsung 16 Cu Ft OvertheRange Microwave Stainless Steel Model: ME16H702SES). Incident: I have a Samsung over the range microwave, model ME16H702SES serial 078N7WOGB00268N manufactured Nov-2015, purchased 1/27/2016. The unit was on and cooking 4 large potatoes for a few minutes, when it lost power and started producing a strong smell similar to burning plastic. The unit tripped a dedicated, grounded 20A circuit breaker. We removed it from where it was mounted in the kitchen, after ~15 minutes the unit was still producing a strong smell and was quite warm to the touch on the top, in an area that would have been in contact with the bottom of our wood cabinets. If it was any worse we would have called the fire department. Contacted Samsung, they were not interested in helping or understanding the potential fire risk unless we were willing to pay for a service call which was likely to be more than the cost of the unit new. We were not interested in having the unsafe unit in our house even if repaired, since I believe it should not have failed in this way.