Samsung NE63BG8315SSAA

SaferProducts.gov consumer incident report 20250509-E4DE4-2147331416. Severity: Incident, No Injury. Matched catalog product: Samsung NE63BG8315SSAA. Source model text: NE63BG8315SSAA 01. Incident: A Samsung slide in range already with known safety issues regarding their stovetop knobs turning on too easily caused a dangerous situation when said knobs could not be put back onto range securely after being removed to clean. Cooktop was turned on while trying to seat knobs but unable to be turned off with knobs as they suddenly did not fit securely and were unable to adjust to off position. Nothing appears broken on knobs and no issues prior to this incident or immediately before knobs were removed. Elements were on high heat and not able to be immediately adjusted to the off position. Product was not in use and being wiped up. Owner was doing the general cleanup when this occurred. Knob problem may be related to "fix" issued by Samsung to lock knobs in place when not in use. Took 3 adults in home to turn off burners

SaferProducts.gov consumer incident report 20260209-BAB00-2147323730. Severity: Injury, Seen by Medical Professional. Matched catalog product: Samsung NE63BG8315SSAA. Incident: New unit caught fire 3 days after purchase. Samsung knew of this issue and after incident I learned of huge million plus unit recall for this issue.

SaferProducts.gov consumer incident report 20250905-AB012-2147328059. Severity: Incident, No Injury. Product: Samsung NE63BG8315SSAA (Samsung Model NE63BG8315SSAA Serial Number: 0KLA7DCW700934B). Incident: I purchased a Samsung slide in range with the knobs on the front. There was several incidents where the knobs would accidently be pushed in and turn on the top burners. I received a letter regarding a safety recall on the product, so I ordered the Safety knob locks. On June 1st, 2025, my pet was home alone and managed to push off the"safety locks" and turn on 3/4 burners. The burners turned on and caught fire to an item that was placed on top. Causing our counter tops, kitchen cabinets, over range microwave and an area on the kitchen floor to burn. Before this major incident occurred, there was also other situations where my toddler was able to take off these so called "Safety locks". Not only could my pet have died, but my whole home could have caught on fire. Now I have my kitchen ruined after just renovating it and no funds left. I have reached out to Samsung several occasions and provide them with photos + info but they always state a customer care team will contact me in 24-48 hrs... It has been a week and still have not heard from anyone.