Chrysler Pacifica 2019

There was a clicking noise coming from under the dash. This flapping may have been going on for years. I only took in the car after a passenger noted that this noise was something abnormal. Others have noted that this will drain the secondary battery and I have had to have that battery replaced. The dealership said it would be five hundred dollars to replace the recirc door actuator (98258 B105D). They charged me $99.95 in labor to diagnose it. I bought a replacement part myself and replaced it myself. I disassembled what was supposed to be the faulty part, but found all gears perfectly fine. I noticed there were no issues related to the recirc door itself. The replacement part worked fine until the next day, when I pushed the passenger door lock button and the flapping noise resumed. I ran the old recirc motor disconnected from the recirc door and noticed that it exhibited a flapping behavior independent of whether or not it was actually attached to the door. This indicates a programming issue, not a physical issue.

The following message displays on the vehicle: “Stop Safely. Vehicle Will Shut Off Soon.” Upon receiving the message, the vehicle will stall. This has occurred multiple times while driving on the freeway at 70 mph, while driving on city streets, etc. Every time the vehicle stalls, it is INCREDIBLY dangerous. There is not always time to pull over to a safe location as the vehicle simply freezes up and won't move. This is a van which means that there could often be children in the vehicle. It is a danger to ourselves and to other vehicles around us. We were first told that this was an issue with wiring in the battery. The second time we took it in, we were told that it was because the auxiliary battery needed to be replaced. Now, we're told that we need to replace the generator. Please note that the 2019 Chrysler Pacifica has known electronic issues with the vehicle stalling. The vehicle is at a Chrysler Dealership for the third time this month for diagnostic evaluation and repairs. The error message has been confirmed by the dealership.

On Wednesday, 7/19, I was stopped at a red light on a busy road in Gastonia, NC (South New Hope Road and Titman Road). When the light turned green, and I put my foot on the gas, the car stalled and shut off. Upon pressing the ignition button, it would not start again. For several weeks, the car would stall at a red light, but would always turn back on by pressing the ignition button. There were NO warning messages whatsoever. I had to cross a busy road to get to the sidewalk to get out of danger. The car was in the left turn lane, stopped with hazards on. My husband had to come, turn our other car around so he could attempt to charge the battery. When he charged the battery, the car started. I had to, again, cross the busy road to get back to my van and go home. We changed the car's two batteries, and it has not happened again so far. Upon reading several Chrysler Pacifica forums, apparently when the battery gets low (it was at 30% when this happened), the auto start shuts off and does not work since there is not enough power left in the battery.

I was stopped while waiting for kids to get in the car and I heard a loud hissing noise. The noise stopped when I released the brakes. Each time I pressed the breaks, the hissing continued - no matter how long the brake pedal was being pressed. The dealership seemed very unconcerned and told me it would be two weeks before I could even get in for a diagnosis. In the days leading up to the appointment, I was on the freeway going 55mph. A car in front of me stopped quickly and I slammed on the brakes as hard as I could. We slowed down, but did not stop nearly as quickly as one would hope. We barely missed hitting the car in front of us. We drove immediately to the dealership and left the van with them until our appointment time. The part needed to fix it (Brake Booster) is on backorder and our van will now be sitting at the dealership for who knows how long. There were no warning lights on the car, so I did not suspect the issue was this bad. The hissing had only began less than two weeks prior. Car only has 30,000 miles on it and has been up to date on maintenance.

After waiting at the Chrysler dealer for 6 hours on 3/3/20, the service department was unable to complete the update of the radio software and thereby was unable to remedy the safety recall upload for the rear camera issue under VE2?NHTSA 19V-886. The percentages of completion were 92% and 50%. Dealership said they have had problems with the update and in many cases the radio system and speakers were blown out during their attempt to update the software. As a result, the dealer said it May be better to avoid trying the update again, unless the problem of the recall occurs. This dealer position is due to their claim that the radio and speaker system could blow out and it would take several months for radio/speakers to be repaired. Also, the dealer explained in the event that the radio/speakers would blow out, the 8.4" screen would not show any information, such as relating to the GPS and/or the rear view when backing up. So, the update to remedy the recall had failed. Note: the repair dealer is reedman toll, which is different from the dealer where I purchased the van in maryland.

06AUG25: At a stop light vehicle lost all power. Accessories worked. Vehicle stated to press on break and press start to turn on car. Did not start. Towed to dealership. Dealership stated was software update needed. Car did start. With no additional errors presented at diagnostic. 12AUG25: On highway during rush hour vehicle lost all power with no warning no time to pull off to the side of the highway. Towed to dealership. Vehicle had Battery and Auxiliary Battery replaced (Under warranty). Vehicle still would not start. Starter was replaced. Safety issue: Vehicle will lose power w/no warning/lights puts vehicle, passengers at risk from getting rear-ended and having to push the vehicle to the side of the road. ------------------------------------------------ Related incidents: 12DEC24: Vehicle lost all power on highway during rush-hour traffic. Towed to dealership. Auxiliary Battery was replaced (under warranty). 08AUG24: Vehicle lost all power. Auxiliary battery replaced at dealer ship(under warranty) 12DEC22: Vehicle would not start. Battery and Auxiliary battery replaced.

The brake pedal felt spongy and did not engage without me pumping the brakes at a traffic light. I had to quickly change lanes to get the brakes to engage. Otherwise I would have crashed into the vehicle in front of me. Also sometimes when sitting at a traffic light the brake pedal pulls away at random as if it is disengaging which cause the car to roll forward. I have to again pump the brake pedal. This issue has occurred 2-3 times so far. I took the van to two different auto repair shops. One shop said it’s the Brake booster. I got a second opinion at another mechanic shop and he did not find a problem with the car and could not recreate the problem. The second mechanic indicated it is most likely a Chrysler specific problem and the car should be taken back to the dealer. As the car needs to stop when the brakes are depressed as it could cause an auto accident. I was advised to check to see if there is already a recall relating to the ABS brakes system for the Chrysler Pacifica. I also mentioned the Electronic Stability Control Service light is coming on the dashboard display at times.

Which component or system failed or malfunctioned and can it be inspected upon request? How has your safety or that of others been threatened? I think there is a problem with the circuit part or the engine control device. The vehicle automatically shuts off at low speed or in a parked state, and cannot be restarted for a long time. The engine suddenly turned off and could not be started while driving, posing a threat to the safety of my life and that of others. The transmission controller is completely inoperative, with no display or function. Has the problem been reproduced or confirmed by a dealer or independent service center? unknown Has the vehicle or parts been inspected by the manufacturer, police, insurance representatives, or others? unknown Were there any warning lights, messages or other symptoms of the problem before the failure and when did they first appear? No warning lights, messages or other symptoms, first appeared in October 2022, because I bought a used car, so I don't know if this happened before, but it has happened about 8 times since I bought the car in October of 2022 .

Multiple issues. First the ESS system has malfunctioned twice since purchase in 2019, required maintenance and aux battery replacement twice within 1 year. The major issue is the breaks/rotors/suspension. For the last year and a half I have been taking the van in for inspections... initially stated I did not need brakes/rotors at the dealership even though I was having slight squeaking and grinding, after bring it back a third time I was told oh yea you need them and its gonna cost $1,800. I then got a second opinion, they said the brakes and pads looked fine but if I wanted they would replace the pads in an attempt to make the squeaking stop. the squeaking stopped for about 10 days but the grinding and "metal rubbing" sound never has, they replaced the pads 3 more times. They stated it is not the brakes/rotors but fail to give a reason. He mentioned it is a body suspension issue, which I have been asking about for over a year. Very frustrating. Also my sliding van doors keep malfunctioning to work sometimes, or require manual opening and closing with no apparent reason. So disappointed with less then 60,000 miles

The contact owns a 2019 Chrysler Pacifica. The contact stated while driving at an undisclosed speed, the brake pedal was depressed, however the vehicle failed to stop as intended. The contact noticed an unusual hissing sound. The contact stated that the brake pedal was depressed to the floor. In addition, the contact stated that after the vehicle came to a complete stop, the vehicle rolled forward. The vehicle was taken to an independent mechanic where it was diagnosed with a failed vacuum pump and a failed brake booster. The contact was informed that the vacuum pump and the brake booster needed to be replaced. The vehicle was repaired. The failure reoccurred. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The vehicle was scheduled for diagnostic testing within the next couple of days. The contact stated that the failure was persistent. In addition, the contact stated that the failure was a known failure of the vehicle. The manufacturer was made aware of the failure. The contact was informed that the failure was not covered under any unknown recall or warranty program. The failure mileage was approximately 58,000.

The vehicle is a 2019 Chrysler/Braun mobility van, my wife is a paraplegic that has no feeling from the chest down. The Uconnect system is the issue. The Blind Spot Alert does not work, the Power Sliding Doors do not work, the Windows will not operate, the Heat go to 76 degrees and will not turn off, the Info Center goes black, the Back Up Camera will not work, the Navigation system stops working, the Audio stops working, the Audio/Bluetooth will not work, the Panel Lights come on but do not work. We were on a trip when the Uconnect system malfunctioned and all the above happened. The temp outside was about 75 degrees and the heat came on and the windows would not work. My wife's foot got so severely burned it needed medical attention and is still dealing with this 3 months later. The vehicle became an oven. With the power sliding doors being inop my wife is either a prisoner in her own vehicle or she cannot enter the vehicle at all. With her limited mobility and the backup camera inop it makes it unsafe for to back the vehicle up safely. If we are not familiar with an area we are going to it makes it that much more difficult to find our destination without the Navigation system working.

My 2019 Chrysler Pacifica Touring L Plus is experiencing coolant leaking into a cylinder, diagnosed by. This has rendered the vehicle undrivable. The Pentastar 3.6L V6 engine used in this vehicle has a well-documented pattern of coolant intrusion into cylinders due to head gasket failure across the 2017–2019 Chrysler Pacifica model years, based on extensive owner complaints already on file with NHTSA and reported by consumer advocacy organizations. Despite this known pattern, no recall currently exists covering this specific defect for 2019 model year vehicles. This is a safety concern because coolant intrusion into a cylinder can cause sudden misfires, rough running, loss of power, and potential stalling while driving — creating a hazard in traffic, particularly at highway speeds or during turns/merges. I contacted Chrysler Case Management regarding this issue. The manufacturer has attempted to attribute responsibility to the dealership rather than acknowledging this as a manufacturer defect in the engine design/manufacturing, despite the well-documented pattern across multiple model years of the same engine. I have also not been provided a rental vehicle despite my vehicle being undrivable.

The vehicle stalls out while actively driving it down the road on a city street. The vehicle stops mid driving, immediately shuts off, loses all power, and engages park by itself. The vehicle then fails to restart and leaves driver stranded in unsafe conditions. Happened the first time driving 40MPH down a city road. Driver was almost rear ended. After 20 mins driver was able to get it started again only to have it happen half a mile down the road. Had the vehicle towed by Chrysler to the nearest dealership. They found no stored errors and said nothing was wrong. They installed a flight recorder in the vehicle and we picked it up yesterday. 10 miles away from the dealership while driving on another city road the vehicle again shut itself off while driving, had a complete loss of power, and locked itself into park mode and wouldn't restart. This time had my entire family and two young children in the car trapped in the middle on a busy intersection. Vehicle was then towed again to the same dealership and they claim the flight recorder didn't pick up anything. A claim has been opened up with fca headquarters and again no one is assisting in this issue. This is a huge safety concern and needs to be addressed.

The contact owns a 2019 Chrysler Pacifica. The contact stated while driving at various speeds, the transmission skipped gears. Additionally, the vehicle was experiencing erratic transmission shifts and unintended deceleration. The check engine warning light was illuminated. Additionally, the contact stated that upon attempting to shift to drive(D), the gear shifter failed to respond and remained stuck in park(P). The contact researched the failure online and found information on how to override the gear shifter failure. The contact pressed the Push to Start button twice, without depressing the brake pedal, depressed the accelerator for ten seconds, and pressed the Push to Start button to turn off the vehicle. The contact stated that upon restarting the vehicle minutes later, the vehicle responded as needed and the gear shifter became operable. The contact stated that the failure had been recurring intermittently. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Action Number: RQ24004 (Electrical System). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 20,000.

The contact owns a 2019 Chrysler Pacifica. The contact stated that while starting the vehicle there were several unknown warning lights illuminated and the contact was unable to shift the vehicle into drive(D) or reverse(R). The contact stated that the "Service Selector Switch" message was displayed. The contact turned off and restarted the vehicle and normal electrical functions returned. Additionally, the contact stated that the vehicle was unintendedly slowing to nearly a stop while driving approximately 65 MPH. The contact stated that several unknown warning lights were illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission control module needed to be re-flashed. The vehicle was repaired. The contact stated that the failure reoccurred. The contact returned the vehicle to the same dealer who diagnosed the vehicle and determined that the selector switch needed to be replaced. The vehicle was repaired, however the contact stated that the failure reoccurred. The vehicle was driven back to the same dealer. The dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 26,000.

While @ highway speed this vehicle lost ipower steering, power braking and the engine stalled out…this latest event prompted my complaint and was the third time I have experienced this situation. In all three incidents I was simply able to coast to the side of the road and stop. Thankfully after a few attempts to restart the vehicle started and ran. It was very frightening given it lost total power on all three occasions without notice or warning it like it just turns itself off. I contacted RollX vans the folks from whom we purchased this handicap transport vehicle and they informed me of a safety recall V53 for 2017-2019 Pacificas. The recall details the exact symptoms of what I experienced. I took the recall information and the vehicle to a local dealership Larry H Miller Chrysler, Tucson AZ and they mostly dismissed my account and said there is NO recall on my VIN despite the V53 recall. They said the tech couldn’t get it to duplicate and situation. They said they checked the grounds and it’s all OK. I am not convinced considering the timeline of their alleged repair and the answers I rec’d from the service writer when I asked specifics about the repair. I suspect they simply test drove it when it did not duplicate the situation they said it’s OK.

Van was idling rough and started to struggle to start in the morning, at times needing to try a few times before it would start up. Once driving the van is still idling roughly and at red lights feels as if it will not be able to drive at all. The check engine light came on so we had the error code read at AutoZone throwing the P0303 Cylinder 1 misfire. We first took it to our local mechanic where he was unable to fully diagnose the issue, he recommended we then take it to the dealership. Our van is currently at the dealership with coolant leaking into the head gasket. We have opened a case with the dealership and are independently pursuing them taking responsibility for the faulty parts. The car did not 'drive hot' at all and not temperature gauge change occurred at all. I cannot safely drive or count on this van to drive my four kids around at this time. This is a design/manufacturing flaw as I have recently found out that it is occurring in Chrysler Pacifica's at a high rate around 60k miles. We are at 63k in a 2019 and are now told we must pay 4,500k to replace the head gasket that the coolant has leaked into. This issue is common with this model and there is no guarantee that this will prevent the same issue with another cylinder or force us to buy a new engine on a 4 year old car.

1. The brake booster on my 2019 Pacifica failed, resulting in a collision at a red light. 2. I replaced the brake booster myself since the car was just out of warranty 3. Three months later, Chrysler sent a letter to an address that I have not lived at for 15 yrs and never had this Pacifica registered at - the letter said that the warranty period for the brake booster has been extended for 2018-2020 Chrysler Pacificas 4. Chrysler denied my reimbursement request because I did not have the replacement brake booster installed at a Chrysler dealer 5. My colleague has a 2017 Chrysler Pacifica which also suffered a brake booster failure, but is not covered under this warranty extension. 6. I called 3 separate dealers and multiple parts stores . . . .no one had a replacement brake booster in stock. The earliest I could get a replacement was 1 week by ordering it online. It appears that brake booster replacements are in high demand for this vehicle. -Why is this a warranty extension rather than a recall? -Why is Chrysler denying reimbursements for part costs? -Why is 2017 not included in Chrysler's warranty extension? -Why is Chrysler doing a terrible job of notifying owners (using addresses over 15 yrs old) rather than using addresses listed with the DMV or addresses used when purchasing the vehicles?

We have had the Auxiliary battery replaced 3 times so far and the light for just came on again, the 4th time. Here are the dates and receipts for the replacements. Clearly there’s a flaw somewhere And Chrysler is not addressing is with all the affected vehicles. I’ve seen a recall on them but apparently my van is not part of it … even though they replaced that battery 3 times so far on average every 1 year 3 months. “Chrysler has announced that 198731 vehicles have been affected by a Battery recall. Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.” 7/24/23 Atlantic Dodge Ram - replaced Auxiliary battery under warranty (3rd time) and regular battery (see receipt below) Case #[XXX] 7/17/23 7/21/22 Atlantic Dodge Dealer Battery replaced 3/3/21 Purchased new battery at Garber Dealer & Atlantic Dodge dealer replaced regular battery and installed auxiliary battery I bought from Garber (see attached receipt) Please help I have a child that requires frequent doctor/hospital visits who almost died and we can’t be dealing with this issue over and over again. Sincerely, [XXX] & [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

After safety recall 72B was performed on my 2019 Chrysler Pacifica Hybrid on 7/17/25, the vehicle's check engine light illuminated and it began experiencing charging failures. I've never experienced these issues prior to the recall being performed and the vehicle returned to me. The component that has failed is the high-voltage (HV) battery pack and its control system. Diagnostic scans performed by a Chrysler dealer on 7/29/25 confirmed trouble codes, which indicate a critical fault within the battery system. The HV battery is available for inspection upon request. My safety and the safety of others are at risk because the recall was issued to prevent a battery fire. The symptoms my vehicle is exhibiting are precisely the kinds of faults the recall's software update is supposed to detect. The first warning signs, including the check engine light, appeared within days of the recall service. This strongly indicates the recall procedure, specifically the mandatory battery integrity test, was not completed correctly by the dealership. This is a widespread issue, with numerous owners reporting the same post-recall failures online and to Chrysler Cares customer service. Chrysler is not taking this failed recall seriously and are forcing owners to pay for their own rental vehicles while they investigate the "undriveable" vans post-recall completion.

I have a 2019 Chrysler Pacifica that has had several issues since I purchased it. The Start Stop System warning lamp comes on and off, and my check engine light is on. The van is barely driveable, it shudders, stalls, and is a major safety concern for my family. I use this van to transport my 3 young children around, and I never know when it is going to stall. It has completely lost power on the highway, resulting in a near catastrophic accident. I have reached out to Chrysler directly, as well as the dealer. There is indeed many recalls on this year and model car, but I am told my VIN number is not included. Chrysler, and the dealership, Imperial Chrysler in Mendon Ma, refuse to address the issue because my VIN is not included, but yet my car is experiencing the same exact symptoms and issues that have already been recalled. Chrysler has announced a recall on approximately 198,000 model-year 2017-19 Pacifica minivans equipped with stop-start due to battery issues. A loose battery ground connection may result in an intermittent loss of power steering assist or a stall, increasing the risk of a crash. When I reached out directly to Chrysler, I was directed to a call center where the woman was extremely rude and short with me. She continuously repeated that my VIN is not affected and would not offer any further assistance. In the mean while, this car is unsafe.

On two separate occasions vehicle went into limp mode (red turtle mode) and then within minutes lost power and completely stopped working. The message "Service Charging Station" appeared after both incidents on the dashboard. We were fortunately traveling at low speeds (less than 25 MPH) and were able to pull over before losing power, but under other circumstances on other roads, the outcome could have certainly been worse and we may not have been able to move over to safety. On both occasions we were left stranded and the vehicle had to be towed to the dealership for repair. The vehicular failure we experienced on both occasions appears to be the same that is currently being investigated in the Office of Defects Investigation PE 22-008. The first incident occurred in December of 2021. Eventually the dealership replaced the power inverter module (PIM) in February of 2022. Vehicle was road tested and checked for safety and returned to us. In June of 2022 the vehicle broke down again with the exact same chain of events. Vehicle is currently at the dealership for repair and is again awaiting replacement of the PIM. It is my understanding that the failed parts have been/will be sent to Chrysler for internal investigation. As far as I am aware, they have not been inspected by any other parties. Other than the car going into limp mode, there were no other symptoms of the problem prior to the failure.

A slow coolant leak is draining the coolant from the reservoir into the engine. This has happened twice now and no external leaks can be found. The first instance in June 2021 was on a trip from Goldsboro, NC to Antigo, WI. We made it to Chicago and noticed the engine temp climbing. We thought it was due to the trip and heat but had just stopped in Ohio the day prior. We took the vehicle to a local shop and they told us the coolant was nearly gone. The second time happened just [XXX] when I took my Pacifica in for an oil change. The shop stated my coolant was very low and they had to fill it up. They again found no visible external leak. I had noticed that it was low as well the day prior after getting home and knowing the shop is less than 2 miles away I knew I could get the van there safely. I did notice the temperature going up quickly even though it has been bitterly cold the last few days. I've been doing research and found many Pacifica and other online forums stating this issue had led to engine failures totaling repair costs in excess of $5,000 as of 2023 before continued inflation. This poses a huge safety risk for motorists if the engine fails while in transit as well as during extreme weather both cold and hot. Please hold the manufacturer accountable to fix this common defect for those of us who cannot afford a new vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On 7/16/26 vehicle would not start; high-pitched noise heard near engine during no-start diagnosis. Towed to Goldy Chrysler Dodge Jeep Ram, Huntington WV. Per dealer invoice #27136: blown 500-amp main battery fuse found; after jumping past fuse, white smoke from exhaust and no coolant in system, diagnosed as blown head gasket. Repair: both-side head gasket replacement plus fuse assembly. Vehicle in shop 7 weeks, returned 9/4/26 with new unresolved issue: strong smell of burned electronics and antifreeze in cabin. All failed components available for inspection upon request. Safety risk: head gasket failure/coolant intrusion caused engine hydrolock, a sudden uncommanded loss of engine power that can occur without warning, including while driving in traffic. Burned-electronics smell raises electrical/fire risk; antifreeze odor raises cabin fume exposure and window-fogging visibility concerns. Confirmed by dealer: Yes. Goldy diagnosed and documented the fuse failure, coolant loss, and head gasket failure in writing, and performed the repair. Manufacturer/police/insurance inspection: Not by police or insurance. Spoke by phone with a Chrysler HQ rep 5 times (8/13-9/1/26) who was informed; no confirmed independent physical inspection by manufacturer beyond dealer's own diagnosis. Warning signs: P0304 misfire on cylinder 3 appeared first, progressing to complete no-start with high-pitched noise, prompting the tow-in and hydrolock diagnosis.

Dash warning came on saying safely slown and pull over, car will shut off soon. Didn't have a safe place to pull over and eventually the whole car shut down and all electronics went out no steering, no gear shifting, No way to put in park. I was lucky to be on a somewhat sife road to pull over to side do safely get the car off the road so it would not get rear ended from other cars. The warning to shut down was like 1-2 minutes. Tried turning car back on but no power anywhere. Was able to jump car with portable battery power supply, but when trying to shift the into drive to move to a safe spot, even if just into nurtal and push, all the gears (R, N, D, L) were blinking and when you turned to any position it immediately went back to park. Wait waited 10 minutes, retried and was able to get into drive. There was now a check engine light on and a P! Light. Immediately drive to closest dealership (20 miles away) with no issues and they said there were like 120 codes and they couldn't assess them as their electrician was not working and there was no other dealer or shop around to do this. I drove back to my residence and there were no errors and the check engine light and P! Light went off. This pull over and stop warning has come on periodically over the past 2onths but the car never stopped. I was always able to pull over, stop the car and restart and the warnings went away and I would not have any issues for more than a week. All batteries (main and aux are both brand new).

The entire dash board lit up with all warning lights turning on. I couldn't go faster than 15. I coasted into a parking spot. I tried to put it in park but it said shifter unavailable. I set the emergency brake and called for a ride. Went back later and it started and the only light that was on was check engine. After that happened we got a service shifter message. When you start it and get a service shifter message, you cannot shift. The shifter doesn't even light up. It started as an occasional problem. My safety is at risk when I try to drive it and it won't shift. I am stuck wherever I am. That is a huge problem during the cold winter months. It is also a safety concern that it went into limp mode. Luckily when it happened, it was early in the morning and not a lot of people were out. If it happens on the highway that is going to be a huge safety problem. It has been to the dealer twice. The first time we replaced the shifter. The mechanic said we must have spilled soda on the shifter because it was sticky. We did not spill soda on the shifter, the shifter is in the dash. We replaced it anyways and picked it up. The very next morning got the same service shifter message. Took it back to the dealer. They had us pick it up because it wasn't a big enough problem. Getting stuck somewhere and not being able to shift seems like a pretty big problem to me. I can't take my children anywhere in this van for fear of going out and being stuck wherever we went because I can't shift.

6/20/24: Driving on highway. Message comes up "Stop Safely Vehicle Will Shut off Soon" and a turtle lights up on the dashboard. I pull over and turn van off. I turn it back on and message is still there. I turn it off again and this time quickly open and close the door to completely shut down the electric. Turn it back on and message is gone but check engine light is on. Drive home and then drive more during the evening with check engine light on the entire time. 6/21/24: Start the car in the morning and check engine light is off. Able to travel for about an hour and then, driving on highway, same message comes up and I do the same thing. Check engine light stays on again but message goes away. Drive for about 20 minutes and the message comes up again. Again I pull over and do the same series of things as described. Car allows me to drive but check engine light is on. Do not drive the car for the rest of the weekend. 6/24/24: Start car in the morning. Check engine light is on as I drive it about 5 minutes to my local mechanic. He runs the codes and does the research and tell me that I need a new transmission and it is under warranty. I pick up the van later to take it to dealer and the check engine light is off. Drive to dealer and now the dealer says there is nothing they can do if the light doesn't go back on. They are saying that I have to experience this same problem on a highway with my family in the car for them to fix it even though there is a recall on this transmission.

The van was purchased in November 2019. In November 2020, the vehicle would not start. The tow truck came to our house to give us a jump and informed us the battery was dead. We went to an auto store to buy a battery because the Frisco Chrysler dealership closed on Sundays. the salesman stated that we should go to National Tire and Battery. We took the van to NTB and that's when we found out we had two batteries and they rely on each other. Because we already purchased a regular battery they were able to install it; however the van had to be towed to a Frisco Chrysler dealership to install an auxiliary battery. Frisco Chrysler installed the auxiliary battery successfully. Unfortunately, six months later we were back at Frisco Chrysler because the auxiliary light had come back on. I took the van to the dealership and they replaced the auxiliary battery stating that the battery will only last between six months to 2 years. In June 2021, the auxiliary light came back on and Frisco Chrysler changed the auxiliary battery again. I returned the following day because the auxiliary light came back on. The mechanic stated the wire connecting the auxiliary battery had come a loose and stated he fixed it. In October 2021, the auxiliary light came back on. By this time we moved to Georgia; therefore we took the van to Gwinnett Chrysler. Gwinnett Chrysler stated there was a wiring issue and stated it would cost $1,000 to fix. The struggle is the van isn't three years old, but has multiple problems.

The contact owns a 2019 Chrysler Pacifica. The contact stated that upon reversing out of the driveway, the contact attempted to shift out of reverse(R), but the gear shifter remained stuck in reverse(R). The contact noticed that the gear shifter indicator light was inoperable. The contact stated that the vehicle felt like it was in neutral(N) and was rolling backwards. The contact stated that the vehicle failed to respond upon depressing the brake pedal and continued to roll. The contact engaged the parking brake, and the vehicle stopped. The contact stated that upon turning off and restarting the vehicle, the vehicle operated as intended; however, the failure became a recurring failure. The contact stated while driving at various speeds, the failure recurred. The vehicle became inoperable, and the contact pulled to the side of the road. The message "Service Gear Shifter" and other unknown messages were displayed. The vehicle was taken to the dealer several times. The dealer replaced the gear shifter assembly, and the ground wires were tightened; however, the failure persisted. The manufacturer was notified of the failure, and the contact was advised to call back after taking the vehicle back to the dealer, and the engineers would assist the dealer in diagnosing and repairing the vehicle. The vehicle was taken back to the dealer. The vehicle was not repaired. The contact related the failure NHTSA Action Number: RQ24004 (Electrical System). The failure mileage was approximately 59,000.

As I was driving on a city street and applied the brakes the car suddenly stopped and completely shut off the engine and shut down. Unable to start the car after a few attempts it finally started again, went a few more feet and then completely shut down and the vehicle turned off again, in the middle of the road. The car began to smoke from the front and there was a strong smell of gas. A pedestrian came over and told me not to attempt to start the car again because there was gasoline leaking from the bottom of the car. I had my children in the car with me at the time and so we all had to hop out in a panic and I went inside a nearby coffee shop to call the police, insurance co and a towing service. As I mentioned the car was in the middle of the road, which was a danger to drivers passing by and to myself, all I could see was gasoline pouring out of the car. When the tow truck took the vehicle to a Chrysler dealership service, they informed me that the clamp from the fuel line somehow came off and this was "a one in a million chance of happening to anyone". They offered me no explanation as to why this occurred and offered me nothing to ease my worry of this happening again in the future. I would like to point out that we purchased this as a new vehicle and it was still under warranty. Nonetheless a concerning issue as this could have caused a fire or explosion with me and my 3 children in the van. Thank you for taking the time to read this, please see attachments fo the documentation from the dealership.

This vehicle continues to display the same symptoms that are listed in V53/NHTSA 19V-348. The steering wheel gets stuck when making turns on roads at around 40 mph. It also displays similar behavior when making slow moving turns and the wheel is fully locked to turn either left or right. I have called FCA today and asked that my vehicle be included in the recall notice. The customer service person I spoke to could not do that for me. She could only suggest that I lodge a complaint on this site. It's a dangerous situation when you are driving as you hope that the steering wheel will return to the straight ahead position after making the turn. This makes my wife nervous to drive. It is negligent for FCA to ignore this as the end result could be tragic if not addressed. I implore you to add my VIN or batch of manufacture to this recall. To answer the bullet point questions. 1. Steering. 2. Risk that the steering wheel will not return to the straight ahead position. 3. I could easily replicate this behavior if a dealer would want to drive with me for a few hours to the roads that I know that this occurs. I could most likely demonstrate the low speed outcomes too. 4. No inspections have been done by the dealer. My independent mechanic is aware of this and directed me to the original recall notice. 5. There are no warning lamps. This has been going on for well over 18 months, maybe longer. I've already spent money with my mechanic on a repair that did not resolve the behavior (at that point, he did not have the recall notice and was doing his own troubleshooting)

What component or system failed or malfunctioned, and is it available for inspection upon request? Electronic Shifter, No Can Bus, All safety features. Yes still available for inspection. How was your safety or the safety of others put at risk? Car becomes inoperable and left stranded. Fear of losing power or crash. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, Reedman Toll Chrysler dealer in Langhorne, PA from 4/18/23- 5/31/23 replaced parts ) could not fix. Yes, Towed to independent mechanic (Artie's Automotive Ambler, PA) on 5/31/23 - currently there to date. Replaced parts and can not fix. (electronic Shifter replaced, transmission module replacd, inspected grounds, replaced both batteries) Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, Manufacturer Chrysler and independent mechanic. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Service shifter message which deactivates shifter, no can bus, all safety controls flash on /off, fuel gauge goes up and down, warning lights flash. First appeared right after radio tried to do a software update. I have pictures and videos of the issue. Leased car 2019 until Feb 2023. Purchased car from lease Feb 2023 and car has been inoperative since April 2023. There are multiple concerns from people experiencing similar issues as well on internet as well as videos on YouTube. I have videos and pictures of the issue.

Our pacifica has repeatedly stalled on freeways. The engine will just stop running and will not start for 15 minutes to several hours. If it does start, it often will sputter and stall again if you try to put it in ear or press the accelerator. After some time, the problem will resolve itself and the vehicle will drive normally. This problem is infrequent which is what makes it so vexing. Each incident was more than 6 months apart so you never know when it will just stall out. Because our van was converted to a rear entry wheelchair van by Braunability we've had the conversion components/connections thoroughly inspected by the conversion company dealer. I can see online that this is a known issue with multiple vehicles equipped with the Pentastar V6 engine with stop-start and that there have been recalls but many people on the forum, the recall work didn't resolve the issue. We've had the vehicle to Chrysler dealers several times (four or five) to address the issue without permanent resolution. We've replaced the primary and secondary batteries several times. We've recently installed an aftermarket stop-start eliminator recently in the hope that it will resolve the problem. Additionally, because our Pacifica was converted for our disabled child, we will probably need to sell the vehicle at a significant loss because we can't risk having the vehicle stall on the interstate highway or freeway as we have no way to remove him from it safely. This issue seems so widespread that Chrysler/Stellantis should have continued responsibility to resolve it permanently.

For a few weeks prior our windshield wipers would start and were unable to be switched off. Then would just randomly stop. Then we got completely stopped on a major road during rush-hour with my whole family in the car. The car moved itself to park at a stop light. When we were stopped, everything in the car was going haywire. FCW unavail, ABS unavail, check engine light, wipers going, couldn't use turn signals or hazard lights. I turned the car on/off multiple times to get it to work. We were stuck in the middle of a busy road above a highway with cars exiting during rush hour. Cars moving fast around me with my whole family in the car. Could have caused major accident. Chrysler dealer could not help right away. Took to own mechanic. Recreated issue, replaced Aux Battery (which should NOT have all safety features tied to it), and re-flashed 3 modules that were ruined from this. Thought this was fixed but next time out, same things started happening, but now says to service airbags as well. I will not have my family in the car with an airbag malfunction. Now saying 2-4 thousand to fix, more modules fried and ONLY the beginning. Car has only been inspected by dealer to pull codes, then mechanic. Like I said the windshield wipers were going and couldn't be controlled but no other warning lights. This did not indicate a battery failure and EVERY safety feature to be turned off. This is not designed/wired correctly and I need Chrysler to take action on this situation. My whole family could have been seriously injured and any other Chrysler with this design needs to be fixed or taken off the road.

A serious safety issue exists with Electric sliding and raise/lower tail gate doors. This is my third Chrysler pacific, 2014, 2017, and now 2019. On this 2019, it does have one door, the driver side slider, that has a warning buzzer if left open when the vehicle drive is engaged, and only when the vehicle attempts to move in reverse. That warning does not exist if the vehicle is driven forward and it does not exist at all for the passenger side slider. So many times, we inadvertently and unknowingly drive off with sliders open and/or tail gate open. This is a serious design flaw with the danger of items unknowingly falling out while traveling. It is possible that children or animals could fall out. The vehicle should never be able to be driven if either slider is open. Nor should the car be able to be driven with the tail gate door open. While there could be an occasion with the customer might intentionally need to have the tail door open to accommodate and over-length item, there should be a by-pass switch with a continuously lit warning light on the dash. To combat driving with the tailgate door open, we have placed several narrow vertical strips of take on the back window to alert the driver. Without that tape it is almost impossible for the driver to be aware of the open tailgate. This is extremely dangerous and annoying. Typically, if the close button is pressed to lower the tail gate door or the sliders to, if the door encounters some object as it is closing, it will retract to the fully open position without the drivers knowledge. This should be totally unacceptable.

Engine failure; engine light P0306 error, cylinder 6 head gasket blown. Mileage 62k, Year 2019. Yes, vehicle is available for inspection upon request. The vehicle was a danger to my family and others, as it unexpectedly overheated on the freeway, and there were no known engine problems to that point. I drive a minivan for my family (2 parents and 3 children), and I am also a carpool parent for two other children, and regularly drive children to and from school, twice a day. An engine failure with no warning is a massive danger and a huge compromise to safety to the families involved and those on the road around us as it occurred unexpectedly on a freeway, at freeway speeds. Upon inspection by a mechanic, it was discovered that the vehicle had no coolant, the coolant had been leaking into the engine, causing mis-firing of cylinder 6, and the car overheated due to low coolant levels; the cylinder head gasket and exhaust manifold gasket was replaced. Additional engine components in poor condition and also replaced: all spark plugs, coolant housing, timing chain tensioner A and B, front crank shaft seal, timing cover gasket, oil filter housing, and rear engine mount. Additionally the cylinder head needed to be resurfaced. The vehicle/component has not been inspected by the manufacturer, police, or insurance reps.The vehicle and faulty components have been inspected by a mechanic. Leading up to the engine failure, there were no warnings of low coolant, as there is no coolant sensor; the engine light only turned on the day of engine failure; and a few days before engine failure, the only symptom observed was slightly stronger idling than normal, almost imperceptible.

Vehicle parked faced in in a tight fitting space in a hotel underground parking area. When leaving the knob was in the park position, push button start, vehicle started in the park position, looked behind and the people across from me had just loaded their van. They were now on the side of their van. It was now clear. I then placed the transmission from park to reverse still with the foot on the brake. I then released the brake . The vehicle suddenly and abruptly went in reverse without accelerating but when applying the brake the vehicle would not stop and continued going backwards even though I was firmly now pressing and pumping on the brake pedal to no avail. I yelled at my wife, "it won't stop, it won't stop" It backed up not stopping for approximately 25 feet and struck two vehicles finally coming to rest, The damage to all three vehicles including mine was minor. I reported the accident on private property to my insurance company. I know for a fact that my foot did not push down on the accelerator pedal nor was part of my foot on both the brake and accelerator pedal. which is almost impossible to do. The stop start system had broken three times since purchasing the van. This was done again 2 weeks before this accident. The vehicle is available for inspection. Quite apparent ithis is a safety risk. This occurred 1 day ago and has not been inspected. Accident on private property in Calif. No accident report was taken. No warning lamps, messages etc occurred. I keep the van in good repair. No warnings light at all other than the stop start feature which was dealt with by the Chrysler dealership. They, in my opinion have not been helpful to me. The rep I talked with at the dealership re the stop start problem was not aware that the alternator is 14 volts and the battery 12 volts. How basic.

After spending the better part of the week dealing with endlessly rebooting Uconnect infotainment systems, Fiat Chrysler customers across the Northeast are finally seeing their cars mostly return to normal. A majority of the customers who spoke to The Verge earlier this week about their malfunctioning vehicles have reported back that the maddening reboot loop has stopped. According to numerous exchanges with the Uconnect customer support account on Twitter, other customers are seeing the same thing. For some it’s come too late, as the constant rebooting has drained their vehicles’ batteries completely. The problem began over the weekend after an over-the-air update apparently went out to certain 2017 and 2018 model year cars. After that, something went wrong with SiriusXM’s Travel Link feature. Travel Link surfaces local news, weather, and other alerts in real time, and for some reason — it’s still not clear exactly what, since FCA is being vague about the specifics, and SiriusXM has not responded to multiple requests for comment — it started causing vehicles with 8.4-inch screen Uconnect 4C NAV systems to start rebooting every 45 to 60 seconds. Based on reports from customers who spoke to The Verge, as well ones posted to Twitter, it appears that either FCA or SiriusXM started sending out a “signal” that disables SiriusXM Travel Link sometime Wednesday afternoon. Those who have received the signal have reported that their vehicles are finally free of the reboot cycle. Those who haven’t are being advised by the Uconnect support account to turn their vehicle off, turn it back on again in an “open space where it will receive a solid satellite signal,” and leave it running for at least 15 to 20 minutes. There Are lawsuits and FCA has not fixed this problem. GPS and all other systems will not work properly. There needs to be a recall on these cars 2017-2019!

I am writing to express my deep dissatisfaction with the ongoing issues plaguing my car. This dissatisfaction is compounded by the fact that this car was brand new when I picked it up from the dealership, with no miles on it. Since then, I have encountered a series of concerning problems. At around 30,000 miles, the batteries required replacement, followed shortly by a transmission replacement at 40,000 miles. Additionally, the TV screens throughout the car began shutting off autonomously, a persistent issue that remains unresolved. Subsequently, at 60,000 miles, both the engine and batteries needed replacement once again. Despite repeated efforts to address these issues under warranty, the car continues to experience persistent troubles. It often stalls every two days, and despite addressing these issues under warranty, the TV malfunctions persist. Furthermore, the situation has escalated with the engine now overheating and malfunctions occurring in critical safety features such as airbags, lights, and ACC. These concerns have created a myriad of safety issues within the vehicle, particularly during driving, with multiple safety concerns arising regarding the navigation and various electronic components.It is evident that these safety hazards are all mechanically related and have persisted since the car reached 30,000 miles. Additionally, amidst these significant safety concerns, one of the main safety components of the vehicle is compromised. Intermediately and on a consistent basis, the car doors open on their own, posing a serious risk. There have been instances where my son has inadvertently pressed the door to open from the outside, and the doors open without any form of key input. The key is not present, yet the door opens on its own, triggering the alarm. This ongoing issue has left me emotionally and monetarily drained over the past few years.

The UConnect Infotainment system which controls the the radio, air temperature, seat and steering wheel warmers, and many other functions of the car will randomly go blank and the electrical components of the car cannot be controlled. This can happen in the middle of driving without warning and is distracting, but even worse takes control of the vehicle away from the driver. Drivers can become distracted when the Uconnect system malfunctions, taking their eyes off the road and increasing the risk of the crash. They may also lose access to safety features such as the back-up camera and hands-free phone use. Sometimes the problem resolves if turn vehicle off, sometimes the fuses have to be pulled, and sometimes the vehicle has to go to the dealer. Chrysler has not addressed this issue properly with software updates as it keeps happening. Here is a list of components that will not work when UConnect radio goes blank: - GPS and navigation system keeps turning on and off, or doesn’t work at all - Rear-view backup camera doesn’t work when reversing, or stays on when the car is in forward motion - Uconnect theater system doesn’t work properly (no radio, rear DVD, music, etc.) - Climate control isn’t responsive - Heated seats don’t work or are “stuck on” - Loss of Bluetooth connectivity, which is necessary for hands-free calling - TV monitors fail to turn on, connect and/or sync with the Uconnect system There are currently class action lawsuits on this matter. https://www.classaction.org/chrysler-pacifica-uconnect-screen-camera-gps-theater-lawsuits Please hold FCA accountable to get a proper fix out to stop this issue. I have personally experienced this problem multiple times and have been to the dealer twice to try different firmware updates and still have problem. I am not alone in dealing with this issue as many on forums and discussion groups have shared the same problems.

The contact owns a 2019 Chrysler Pacifica. The contact stated upon starting the vehicle, the brakes, ESC, Lane Keep Assist, air bags, and seat belt warning lights illuminated. Additionally, the "Rear Parking Assist Not Available" message was displayed. The vehicle was taken to the dealer who tightened the battery terminal; however, the failure reoccurred. The vehicle was taken back to the dealer who replaced the ORC module, the transmission control module, the body control module, the ABS module, and the wiring front end module; however, the check engine warning light illuminated while the dealer was taking the vehicle back to the contact's residence. The vehicle was not repaired. The contact stated that the vehicle experienced low voltage failure. The vehicle was taken to a second dealer - Hendrick Chrysler Jeep FIAT (543 N McPherson Church Rd, Fayetteville, NC 28303) who recharged the battery; however, the failure reoccurred. Additionally, the contact stated that the turn signals failed to work. The vehicle was taken to a third dealer - Crown Dodge of Fayetteville (436 N McPherson Church Rd, Fayetteville, NC 28303) who updated an unknown software; however, the failure recurred. The contact stated while driving at an undisclosed speed with the Adaptive Cruise Control activated, the vehicle decelerated significantly and abruptly. The check engine warning light was illuminated. The contact's husband depressed the accelerator pedal however, the vehicle failed to respond. The contact's husband then depressed the brake pedal and veered to the side of the road, where the vehicle stalled and failed to restart. The contact stated that the vehicle restarted after several attempts: however, the vehicle continuously stalled while driving back to residence. The vehicle was not repaired. The dealer was notified of the failure. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 31,800.

I am experiencing an intermittent steering problem with my 2019 Chrysler Pacifica Limited. While driving, particularly when making slight turns or small steering corrections, the steering wheel sometimes feels as though it sticks or binds in the turned position instead of smoothly returning toward center. When this occurs, I have to apply additional force to the steering wheel to correct the vehicle’s direction. Once enough force is applied, the steering releases and moves, which can cause the vehicle to correct more abruptly than intended. This occurs at both lower and higher driving speeds and is especially noticeable during gradual turns and small steering corrections near the center position. The problem creates a safety concern because the vehicle can continue traveling in the direction of the slight turn until I deliberately apply additional steering force. This makes maintaining the intended direction of travel less predictable. There are currently no power-steering or other steering-related warning lights displayed on the dashboard. When the vehicle is stationary with the engine running, the steering wheel turns smoothly and I have not been able to reproduce the sticking sensation. The problem occurs while the vehicle is being driven. I took the vehicle to an authorized Chrysler dealership and reported the steering concern. The dealership test-drove the vehicle but stated that they could not reproduce the problem and considered the steering behavior normal. However, the problem continues to occur during normal driving. I have also been able to record video demonstrating the steering behavior. The vehicle remains available for further inspection. The exact component causing the problem is UNKNOWN. I am reporting the issue because the intermittent resistance in the steering and the additional force required to correct the vehicle’s direction could create a loss-of-control risk if the condition worsens or occurs unexpectedly during a turn.

We purchased our vehicle on July 8, 2019 and it was 18,179 miles on August 9, 2021, is slightly over what would be considered eligible under the NY Lemon Law for new vehicles. We took our vehicle in to the Service Center for a routine inspection on August 9, 2021, because we realized our sticker expired only to learn that it would not pass inspection due to the check engine light coming on. After they diagnosed it, we were told the reason for the Check Engine light being on was some wires had supposedly been chewed by rodents. The service department repaired the wires and we paid $979.55 out of pocket for that repair. We were told to pick up the vehicle on August 11, 2021 (with an expired inspection) and drive it for approximately 100 miles and then bring it back in one week to see if they would be able to perform the inspection. After driving the vehicle for less than a week is when the nightmare begins! FIVE INCIDENTS LATER, the vehicle’s electrical system continues to dangerously malfunction WHILE WE ARE DRIVING. The vehicle still can not be inspected. The service department continues to give the vehicle back to us band-aiding every repair of the electrical system and the issue IS STILL NOT RESOLVED. The last incident, the 5th time, we took a trip to New Paltz NY and we received the dreaded Uconnect Service Alert about the Malfunction Indicator as soon as we arrived there. We immediately cut our trip short and attempted to go back to the Bronx to return the vehicle to the Dealer Service center. We called Eastchester Chrysler and left a voicemail that we were on our way to return the vehicle again. The vehicle started to malfunction severely as we were driving on I-87. Practically every system was indicating failure including the Air Bag, Brake system, Electronic Stability Control, Shifter, Steering, etc. The vehicle stalled near Exit 14A Chestnut Ridge. We had to pay $340 to be towed to our home in the Bronx, because it was too late to take it to the dealer.

2019 Chrysler Pacifica. The vehicle has ongoing steering, electrical, and power steering/EPS failures. The steering wheel intermittently jerks/pulls while driving, the vehicle has experienced random loss of steering assist, and the electrical system cuts out or malfunctions during normal use. The steering wheel lights and backup camera guidelines also disappear during driving sessions and only return after fully restarting the vehicle. The exact root cause is UNKNOWN, but the affected systems appear to include the EPS/power steering system, steering/suspension components, battery/electrical system, and possibly related control modules. My safety and others’ safety were put at risk because the vehicle has lost steering assist and had electrical failure while being driven, including a prior failure in an intersection. When the steering assist drops or the wheel jerks, the vehicle becomes difficult to control. This is especially dangerous because I transport my family in this vehicle. The issue has been reported repeatedly since purchase. The vehicle was inspected/repaired through Carvana/SilverRock’s repair process at Brockman Automotive, including rack and pinion/steering-related work. After that repair, the vehicle continued to drift and handle improperly. A later independent inspection at Davidson Automotive identified a loose/not properly secured tie rod, alignment problems, and a failed auxiliary battery. The shop could not complete deeper diagnostics until those prerequisite issues were corrected. The vehicle has also suffered abnormal front tire wear after the steering/alignment problems. Warning/symptoms before or during failures include steering wheel jerking/pulling, clunking/clanking/grinding/groaning noises, vehicle drift, service start/stop warning, electrical malfunctions, intermittent steering wheel control/light issues, loss of backup camera guidelines, and loss of steering assist. The vehicle/component is available for inspection upon request.

While driving, the vehicle began to sputter and the check engine light illuminated. A scan at a franchised dealership showed a stored code for a cylinder 4 misfire. Further diagnosis found coolant intrusion into cylinder 4, indicating internal failure of the left cylinder head and/or head gasket, allowing coolant into the combustion chamber. Upon removing the left valve cover and camshafts, the technician found a broken head gasket and a warped left cylinder head. The dealership replaced the left cylinder head, head gasket, cylinder head cover gasket, and oxygen sensor, refilled coolant, and replaced the PCV valve as a maintenance item. After repair, the vehicle was test driven and no further misfire was detected. This failure occurred at approximately 72,000 miles, low mileage for a major internal engine component, shortly after the factory powertrain warranty expired, leaving the owner responsible for the full repair cost. A misfire caused by coolant entering a cylinder can cause sudden, unexpected loss of engine power and rough running while driving, a safety concern in traffic, on highways, or when merging and passing, since reduced power can make it hard to maintain speed or accelerate out of a hazardous situation. Continued driving with undiagnosed coolant intrusion can also cause secondary engine damage, including hydrolock. The failed cylinder head and gasket were not retained by the owner; the dealership performed the repair as part of the invoiced order. The manufacturer has not independently inspected the vehicle beyond the dealership's diagnosis, photographs, and repair documentation, available on request. This appears to be a recurring issue on this engine platform, as similar cylinder head/gasket coolant intrusion failures, with matching misfire codes, have been reported by other owners of similar model-year minivans with the same engine, typically presenting in the 60,000-85,000 mile range, shortly after the factory powertrain warranty expires.

2019 Chrysler Pacifica Hybrid experienced a serious charging system failure during routine overnight charging using a standard Level 2 home charger that had previously worked without issue. In the morning, the charging connector was physically trapped in the vehicle charge port and could not be removed despite repeated normal troubleshooting attempts, including repeated unlock cycles, charger power cycling, breaker reset, and reseating attempts. Because the Pacifica Hybrid disables operation while a charging connector is detected, the vehicle became completely undrivable and required towing. Multiple AAA tow operators were unable to move the vehicle normally. We ultimately had to personally research and guide the tow operators through the manual neutral override procedure in order to get the vehicle into neutral and onto the tow truck. The dealership has suggested that the connector may have fused or arced together during charging and is attempting to characterize the situation as “not the vehicle’s fault.” Regardless of the precise electrical mechanism, this event occurred during ordinary intended use of the vehicle’s charging system. The end result was that the vehicle trapped the connector, immobilized itself, and stranded the owner without any meaningful owner-accessible recovery method. This is not ordinary wear and tear or a cosmetic inconvenience. This was a charging-system immobilization event involving a vehicle platform that already has a documented history of charging-system recalls and software-related charging concerns. The vehicle was being used exactly as intended. No misuse, modification, or improper operation occurred. A vehicle shouldn't become completely inoperable during routine charging. I am requesting review of this matter as a significant charging-system failure and requesting goodwill assistance regarding the substantial diagnostic and repair costs now being imposed on the customer for an event that occurred during normal operation.

Requesting an N.H.T.S.A. an investigation into the 2019 Chrysler Pacifica defects as they relate to this specific model & vin number, leased directly from a Connecticut CJDR dealer as a new vehicle. Vehicle currently has 53k miles on it. The lurching & hard shifting defects in the transmission are well cited back to 2016 for this model. Our minivan began lurching forward during gear shifts at &/or approaching highway speeds (37mph - 59 mph) at ~35k miles, while on the highway or roadway with this permissible speed. Problem was intermittent & is now constant. Transmission lurching, & slamming began last year is so aggressive that the slamming woke my son from a sound sleep and vibrated the front cabin. A complaint has been made to Stallantis & the vehicle has been brought to the local CJDR dealer four times for the same issue. There is no code, so they can not fix the issue, nor can they can get the van to re-create the issue in the 7 or 8 miles they test drive it. Blogs have shown updates to the PCM and TCM. Service Bulletin NUMBER: 21-027-17 as a possible fix, but we did that & nothing has changed. TCM has no updates. Stallantis is now telling me I need to bring it back to the dealer and leave it for several days so they can "drive it home" & add more miles to the miles I have already added to it to have it diagnosed, back & forth the dealership & it's a lease. Stallantis is stating they will "look at it" even if the power train warranty is over at 60k miles, but won't guarantee they'll repair it. In the past they have given me Mopar vehicle protection plans for the life of the lease for specific issues, when these issues have not been fixable. Case manager says he isn't aware of that & has to check with his supervisor. The concern is the vehicle is going to have a total transmission failure with my children in the van. A "Star" case needs to be opened by Stellantis for this issue & I am going to request that tonight. Service bull. attached. CC. Atty Gen./CT.

Please read! This is the 10th occurrence of this issue, and second time posting here as a safety issue. I hope no one else experiences this.The issue still cant be diagnosed, so trying for another time. Last time they had the Pacifica for over 7 weeks! As per previous complaint on Jan 6, 2023 with our 2 year old twin toddlers with us in the vehicle again, the vehicle is still having the same safety issue. I dont feel safe any longer driving my Pacifica. I called the customer care line and was told nothing can be done without a diagnosis. It will be dropped off, but no appt avail for a month. You cant replicate this. No one should have to experience it. **We were driving on the freeway at 55 mph. After 30 min on the freeway at 55-60 mph, the Pacifica all of a sudden states car is not in park, (as it did the previous 9 times) The van will not accelerate, because of the warning saying car is not in park, and Hazard lights wouldn't activate. The car behind me was honking, almost hit me and the car behind them and so on. The Pacifica continued to just glide on the road in the drive position with the same warning over and over car is not in park. We slowed down enough we pressed the brake and put it in park, STILL IN THE LANE ON THE BUSY FREEWAY! With brake depressed, We tried to get the alert to shut off by having the van in park so we can restart it. But the van wont restart as it still says car is not in park, but yet it really is in park. as an FYI, The auto start stop was shut off at start up. We Got the car shut completely off (while still in the lane on the freeway with cars honking away.) and were finally able to get the van to restart, the alerts to go away and off to the side of the freeway and to the exit. Can you imagine how terrifying this is!!! YOU CANT PREDICT WHEN IT WILL HAPPEN! Either you choose drive it and take the risk of your safety or pay for rental to ensure you are safe !! When it is a safety problem, it should be taken more seriously!

The vehicle intermittently displays a "Stop Safely – Vehicle Will Shut Off Soon" warning message accompanied by a turtle icon while driving, most often at highway speeds above approximately 50 mph. There is no consistent pattern or condition that triggers the warning. When the warning appears, I must immediately attempt to pull off the roadway because the vehicle indicates it will shut down. This creates a significant safety hazard, especially on interstate highways or roads without a safe shoulder. If the vehicle is turned off and restarted, the warning message disappears, but the check engine light remains illuminated. After the next ignition cycle, the check engine light also disappears, leaving no visible indication of the problem. The issue began occurring approximately once per year but has become progressively more frequent. It now occurs almost daily. During a recent 300-mile trip, the warning appeared four separate times. It also commonly occurs twice during a 60-mile drive. The increasing frequency has made the vehicle unreliable and unsafe to operate on highways. The vehicle has been taken to an authorized Chrysler dealership. However, the dealer stated they cannot diagnose or repair the problem unless the warning is actively displayed when the vehicle arrives. Because the warning clears after restarting the vehicle, the dealer has been unable or unwilling to identify the cause or perform a repair. I also contacted Chrysler customer service. I was informed that because there is no recall related to this issue, they could only refer me back to the dealership for diagnosis under any applicable warranty coverage. This defect poses a serious safety risk because the vehicle may lose propulsion while traveling at highway speeds, requiring an emergency maneuver to reach the shoulder while surrounded by fast-moving traffic. I am concerned that this could result in a rear-end collision or other serious crash if the warning occurs where there is no safe place

My 2019 Chrysler Pacifica experienced repeated electrical/network communication failures. The first sign was erratic dashboard behavior and a check-engine light in our resort parking lot. We drove to Pep Boys, where it was evaluated and we were told it was okay to drive. We then drove to Chick-fil-A (.4 miles from Pep Boys). While stopped in the drive-thru in Drive with my foot on the brake, the vehicle began dinging, the engine revved, and multiple warning lights/messages appeared, including the check-engine light, red electronic throttle control warning, “Blind Spot Alert Temporarily Unavailable,” “Service Trans Stop Safely Shut Off Engine to Engage Park,” and “Stop/Start Not Ready.” After shutting it off, it would not reliably restart, and when it did, I could not shift it to move. The vehicle returned to Pep Boys, where DTCs U0001 (CAN C Bus) and U0401 (Implausible Data Received From ECM/PCM) were documented. It then went to a Chrysler dealership in Florida. They evaluated it and told us it checked out and was okay to drive. After leaving that dealership, the problem returned while my family and I were traveling at highway speed. The vehicle malfunctioned and began losing acceleration. I exited the highway. When I stopped at a stop sign, the vehicle died. It restarted but again would not shift. Eventually we were able to reach a nearby gas station. The problem continued intermittently as we tried to get home. Because we could not predict when it would happen again, we determined it was unsafe and had it towed. A Chrysler dealership in Georgia then documented numerous loss-of-communication codes and performed a PCM software update. The vehicle passed testing and was released, but the problem returned again after we returned to Ohio. The vehicle was ultimately towed to a Chrysler dealership in Ohio. The communication faults became active during diagnosis, and the dealer replaced both CAN-C and CAN-I splice-block connectors. The problem has not recurred since.

Vehicle Incident Summary – 2019 Chrysler Pacifica [XXX] is the orginal owner Initial Incident – [XXX] At 50,779 miles, my 2022 Chrysler Pacifica lost all power while driving on Mound Road in Sterling Heights, MI. Officer Nathan Sears from the Sterling Heights Police Department assisted, and the vehicle had to be towed. The diagnosis at the time was complete battery failure—both batteries were replaced. Current Ongoing Issue – [XXX] At 86,000 miles, the vehicle once again became completely inoperable. It was towed to Jim Riehl’s Chrysler Dodge Jeep Ram in Warren, MI. I was initially told the issue was the starter, and I paid $1,200 for the repair. However, the vehicle still does not start. I have now been told the issue may be a blown head gasket or engine failure. The dealership is requesting an additional $2,000–$3,000 just to disassemble the vehicle to determine the exact cause. If it is indeed an engine failure, I’ve been informed that repairs could cost up to $12,000. Concerns: I paid for a starter replacement and the car remains undrivable. There was no resolution or refund offered despite a misdiagnosis. Now I am being asked to pay thousands more just to identify the problem. If this is engine failure, it occurred at only 86,000 miles. I have since found many other Pacifica owners reporting similar failures—battery, engine, and complete loss of power—raising concerns of a potential manufacturing defect. Why I’m Reporting This: This vehicle has experienced major, potentially dangerous failures twice—first a complete power loss while driving, and now possible engine failure without warning. If this had happened at higher speeds or on the highway, it could have been catastrophic. I am requesting this issue be investigated for possible safety defects and design flaws. VIN: [XXX] 3.6 liter VG engine Location: Sterling Heights/Warren, MI Dealership: Jim Riehl’s Chrysler Dodge Jeep Ram INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 5