Chrysler Pacifica 2021

We currently have 13170 miles on our 2021 Pacifica. We have seen this charge system error now for the third time. Here is the list of errors below. First time I was driving 45 mph and the vehicle lost power and had a charge system error. I was able to safely stop on the side of the road. I was able to restart the vehicle after about 2 minutes with a check engine light. I was able to take it to the dealership and had all of the current software updates and removed the check engine light. Second time I was at work and I attempted to start the vehicle from the run button. The radio turned on but I had a charge system error and the vehicle would not turn off. I worked for about 5 to 10 minutes to turn the vehicle off. Luckily I was not driving at the time and was parked. I again had a check engine light. The dealership diagnosed that I have a failing PIM. The vehicle sat at the dealership for a month, the part was continually on back order every two weeks. The check engine light was removed and I took the vehicle home still waiting on the replacement PIM. Third time I was in the garage, PIM still not replaced, on back order and the vehicle would not start from the run button. I was able to turn on the vehicle after waiting about 2 to 3 minutes. After driving for about 25 minutes the issue came up again. I was able to wait and the vehicle restarted. A check engine light illuminated on the dash. On the way home after a stop, I had loss of power and had the charge system error going 25mph . I was able to stop the vehicle in a empty parking lot. I waited about 5 minutes and was able to restart the vehicle. I drove the vehicle straight home and is now sitting in the garage at home. As of today I am still waiting for this back ordered PIM since October. The vehicle now will sit in the garage, unusable, until the replacement part can be installed. This may be a reliability and safety issue in the future.

I was driving in the fast lane of the freeway when the vehicle stalled, losing all engine power, and the following warnings lit up on my dash: - service charging system - shift to P to start - the shifter knob light was blinking Due to large amounts of fast-moving traffic and my rapidly decelerating speed, I was unable to safely cross 4 lanes of traffic to the right-hand side, so I was forced to pull over on the left shoulder of the freeway directly next to the fast lane and right after a blind curve. It was an incredibly dangerous place to be stalled. I could have been hit at any moment by cars going 65-80mph, which would have caused a massive multi-car accident due to the nature of the blind curve. I shifted the car into park and turned the vehicle completely off. Waited a couple minutes and turned it back on. The check engine light remained illuminated but my ability to accelerate resumed when I briefly tested it. I was able to pull back onto the freeway and continue my commute with no further issues. I initiated a STAR case with Chrysler and the van was brought to the dealership for troubleshooting. One incident prior to stall: engine began idling really rough when accelerating from a stop ~15mph, and the check engine light came on. I pulled over and shut off the van. I turned it back on and the engine sounded normal again. The check engine light went off after 24 hours and no other issues, so I didn’t bring it in. This happened 2-4 weeks prior to the freeway stall. P0A43-00 Drive Motor "A" Position Sensor Circuit Intermittent was the error code. The dealership could not replicate the stalling problem and tried to give the van back. I refused due to safety concerns and got my Chrysler case manager involved. They tested the transmission fluid and found it to be contaminated (metal fragments?). The transmission was ultimately replaced which took about 1 month. I don’t know if they kept the faulty part.

Vehicle is a 2021 plug-in hybrid minivan within the population of an open safety recall for internal high-voltage battery failure that can result in fire, including while parked and not charging. The recall remedy, performed at a dealer, consisted of a battery control module software update intended to detect the defect, plus battery pack inspection and replacement if flagged. Approximately six weeks after the recall remedy was performed, the malfunction indicator lamp illuminated. Scan of the hybrid battery controller returned two stored codes: P1D43 (internal control module shut-off test monitoring time error) and U029A (lost communication with hybrid battery pack sensor module). U029A indicates the battery controller cannot communicate with the module that monitors individual cell voltages and temperatures. The engine and transmission controllers returned no codes. There were no drivability symptoms at any point. The pack charged fully and delivered normal electric range before and after the codes appeared. The dealer diagnosed the condition and the manufacturer approved a high-voltage battery pack replacement. Approximately 24 hours later the manufacturer rescinded that approval and instructed the dealer to clear the codes and return the vehicle to service to see whether the codes reappear. The dealer stated it had not seen an approved claim reversed in this manner. The dealer reports being unable to reproduce the codes after clearing; the duration and conditions of that retest have not been provided. I have requested the engineering findings and the basis for the reversal in writing and was told they are proprietary. The manufacturer has not provided the retest parameters. My concern is that the vehicle is being returned to service with a documented fault in the high-voltage battery monitoring system, on a platform subject to an open fire-risk recall, without the basis for that decision being disclosed.

On [XXX], I was driving the vehicle on a busy highway with a posted speed limit of 70mph. While operating the vehicle at ~70mph, the front display showed a message that the vehicle was going to stop and to pull off safely. Unknown at what point the vehicle will stop, in a panic, I pulled off on the highway and immediately called road assistance for a tow. After calling the dealership, they told me to start the vehicle again, which I did and it showed the check engine light illuminated on the dash. He advised that the vehicle should be able to be driven to the dealership rather than needing a tow, so I cancelled the roadside assistance. On May 12, 2023, the dealership informed me that they did not find anything wrong and said I could pick the vehicle back up since they couldn't replicate the issue. On my drive home, the exact same issue happened and in a panic I pulled off on the same highway with posted speeds of 70mph. The car was at the dealership from May 12 2023 - June 26 2023. The dealership replaced the valve body and transmission. On [XXX], while driving with two young children [XXX] and [XXX] ) on the same highway with posted speeds of 70mph, I received the same dash message. The highway was very busy that day and the concern was escalated with my young children in the vehicle. I was able to pull off. I turned off my vehicle, turned it back on, which put it in limp mode so I could putter to a safer spot than the middle of an off-ramp. I turned it off once more and restarted it, and it allowed me to drive with the check engine light. The next day (XXX), I took it to the dealership and they just confirmed today (7/23/24) it once again needs a new transmission. So I have been put in an extremely unsafe condition 3 times in just over a year with no new resolution beyond just trying to replace the transmission once again. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

We purchased our brand new 2021 Chrysler Pacifica Hybrid Limited on April 19th, 2021, from Hoblit Chrysler Dodge Jeep Ram in Woodland CA. At the dealership, my wife and I were able to add user profiles to the UConnect system, thereby customizing our driving experience to fit our individual needs. However, I started to notice a number of issues with the vehicle over the following weeks. UConnect Related: 1) The ability to add and remove user profiles disappeared. 2) The UConnect system randomly resets about once every couple weeks. 3) The UConnect system will randomly blast the AM/FM radio or will randomly start playing Sirius XM at loud volumes. 4) The Navigation System will sometimes navigate to the wrong location, despite the address being inputted correctly (I used google maps on my phone to confirm the wrong address). General Vehicle Issues: 1) The vehicle will sometimes keep itself turned on (despite turning the vehicle off) as long as a phone is connected to the vehicle via bluetooth (the car doesn't drop the bluetooth connection after turning the vehicle off!). 2) Sometimes, the vehicle will power on, allow you to shift into other gears, but won't steer or drive (I have video of this). Lane Keeping Assistance: 1) The driver-side lane departure correction is noticeably less accurate than the passenger-side. I'm hoping you all can help get some attention on these issues. It's crazy that Chrysler released the 2021 Pacifica Hybrids with such a faulty UConnect system. The internet seems to suggest that Chrysler is and has been aware of all of these issues but has not yet done anything to correct them. Mechanically, this car is great, but technologically, it's so bad my wife has on more than one occasion voiced her regret regarding this purchase. Our experiences are not one-offs, these issues are systemic across the 2021 Pacifica Hybrids. I have videos for items 1 and 2 under the "General Vehicle Issues" section above.

11/14/2022: WHILE DRIVING at 75mph, a battery icon appeared in the hybrid info system on left of dash. Immediately after the engine icon appeared, a message that said "shift to P to Start" appeared in the the dash info. The letter "D" along with a red icon of a charging cord also appeared to the bottom left of the electric range readout. ALL POWER TO THE VEHICLE CUT OUT WHILE MOVING AT 75mph simultaneous to these images/messages appearing. Following the above, an image of a Pacifica hybrid appeared in the middle of the dash info system. The Pacifica image included a red plugged in charging cord and the message "service charging system". Vehicle was pulled to the shoulder and put in park. Attempted to restart vehicle unsuccessfully for 15 minutes. After vehicle started, it was driven to the closest dealership that had a qualified PHEV tech, Frontier Dodge Chrysler Jeep in Lubbock TX. The error codes wouldn't repeat at the dealer. Dealer informed that, in speaking with Chrysler a part remedy had been determined but would require lead time to obtain part. On 12-08-22, the dealership informed us the repair had been made and vehicle was ready for pickup. The code found and repaired was POE15 and electric heater lock up. At pickup, the vehicle had not been fully charged. When driven out of service, the echarge was 24% and it wasn't depleting during operation. This was abnormal. Drove the vehicle from Lubbock to our residence in Taos, NM. Part of the drive includes a canyon, with two lanes, blind curves and zero shoulder. If the vehicle were to lose power in the canyon due to this issue, there is a HIGH PROBABILITY OF CRASH, INJURY, and/or DEATH. The vehicle repeated the issue on 12/12/22, 12/30/22 & at least two more times that are undocumented. Vehicle was towed from Taos to Larry H Miller CJDR in Albuquerque on 1/11/23. We were notified of recall while at dealership. My family's and my lives are at risk due to this recall issue.

My 2021 Pacifica PHEV has 16,200 miles on it at time of incident on 10/31/2022. I had just pulled off the highway to get gas when the issue began. I received a “service electrical system” on the dash and a check engine light and I had to turn off and back on to get it to restart. The check engine light stayed on and upon continuing my drive home another warning light came on telling me that the emergency braking was no longer operating. The warning light stayed on for a few miles and then went off. I took snapshots I will include. I also noticed that the vehicle was recording erroneous data such as suddenly having an electrical charge of a large percent when I had zero electrical charge. I got the vehicle to the dealership for repair. On 11/1. No loaner or rental reimbursement was available from Chrysler so I was without a Vehicle during repair. I received the vehicle back on 11/3/22 and I was informed that the vehicle had error codes POE 15-50 Hybrid/EV battery pack coolant heater A control and P1649-00 (? Not sure I wrote the number correctly) HCP Int… code. The paper also showed POE 15-00 HVAC Blocker Power but he only mentioned the first 2. The service technician indicated that the vehicle had a Z76 recall (I was not aware of a recall) and that they had done a software update to fix it and the vehicle should note be fixed. Upon reading other online complaints I see multiple reports of the same thing happening repeatedly to other 2021 phev Pacifica’s with low mileage while driving at high speeds including within 10 miles of having the same repair done. I am now scared to drive this vehicle on the highway after reading of multiple other 2021 PHEVs no longer operating on multiple vehicles while at highway speeds, despite multiple attempts at repair. I am afraid for my safety and for anyone else in my vehicle and I I want Chrysler to pay off my note immediately and take back possession of the vehicle. I no longer feel safe driving it.

We were driving on the interstate at 70mph and suddenly the dash displayed a "Stop Safely Vehicle Will Shut Off Soon" and slowed the vehicle suddenly. The check engine light also lit up. There were no indications prior to this that anything was wrong. Dramatic slowing like this is dangerous at highway speeds. We were in the left middle lane and couldn't get to the right because of oncoming traffic, so we went to the far left lane and pulled on a narrow shoulder the left, with four lanes of traffic to our right. It was not a safe situation, and I felt in immediate danger of being hit by oncoming traffic. We tried shutting the vehicle off and powering it back up but the message was still there and the car would only proceed slowly. Feeling like we were in immediate danger, we drove it on the shoulder with hazards on to get it to the next exit so we could pull off. It would not let us get enough speed to safely exit the interstate. We had to cross 4 lanes of 70+mph traffic at a slow pace with the hazards on. Once off the highway, we pulled into the nearest parking lot and tried to find answers. It was Sunday so dealers were closed. After about a half hour the car re-started without the warning on the display. We drove it home on back roads rather than the interstate and took it to a Chrysler dealership the next day, July 7, where they couldn't identify anything wrong with it, and there were no active check engine codes. Reddit and message boards are full of similar situations for Chrysler Pacificas and advised reporting the issue here. I resumed driving it after the dealer and it happened again yesterday (July 14). This time I was close to my home so I drove the vehicle directly there. I'm not using it now and I'm trying to get it in to the dealer again. I checked it this morning before I left for work. It did not have the stop warning but it did have a check engine light on. I don't feel safe driving my children in this vehicle.

On February 10, 2022 at about 4:30 in the afternoon, my wife and I had just merged onto the 101 at Scottsdale Road in Scottsdale, Arizona. We had not gone far when we heard a loud explosion. It sounded like a ballon popping but at least 10 time louder. It sounded like it came from inside the car and there was no indication (wobble, hard steering, etc.) that it may have been a tire. My wife was driving so I began to see if I could spot any sign that would tell us what it was - nothing. Soon we felt air rushing into the cabin. I thought the sunroof may have popped open for some reason. It is a power operated sunroof so I pressed the control switch to pull back the ceiling cover and open the sunroof. When I did that shattered glass came pouring down on us. After getting it closed I called 911 and was put in contact with the Scottsdale police. They told me to call the State Police but because no one was injured it may take a long time for someone to contact us. We continued on to our house in Mesa. The next morning I contacted the Chrysler dealership in Mesa that I bought the car from. I was told to bring it in and it would be covered under warranty. I've had the car about 10 months and it has about 7,700 miles on it. Turns out Chrysler won't cover it under warranty. I have had it repaired at a cost of $842.45. I'm not sure at this time how much of the cost I will have to pay. An article by Consumer Reports identifies this as a widespread safety issue that the car manufactures want to ignore and that our government is doing little about. I can't imaging what our reaction would have been if the ceiling cover had been pulled back. Basically the explosion and the glass scattering all over us would have happened at the same time. I can easily relate to someone losing control of the car while traveling in heavy traffic at 65 MPH. Let's hope no one dies before this is resolved. And the cost of repairs must be paid by the car manufactures not the car owners.

The most concerning and potentially dangerous issue I’m continuing to have with this vehicle is a random, complete shutdown of all engine/battery power. So far this has only happened while driving at a consistent high-speed on a freeway. A warning comes on the center display that says “Stop Safely. Vehicle Will Shut Off Soon.” There is still power steering and hazard lights, but ZERO motor power, neither gas nor electric. I am forced to glide to a stop. If I turn off the ignition, open the door to reset everything, close the door, let the vehicle sit for a minute, when I restart it (so far anyway) everything is back to normal - with the exception of a “Check Engine” light on the display. This first occurred in April of 2023. I subsequently learned there was a recall on the vehicle for this exact problem. The vehicle was taken to LAX Chrysler Dodge Jeep Ram where the recall was done, which required a software update. For the next two months there were no issues with this problem. It happened again on June 21st while driving from California to Minnesota. It shut down 5 times. After sitting overnight, it did not do it again and I was able to make it to MN. It was taken to Ryan Chrysler Jeep Dodge Ram in Buffalo, MN where the service technician said they were unable to duplicate the problem. Nothing they could do. Sent it home with me. The vehicle shut down again on August 12th. Then 10 more times while driving across Kansas on August 20th. You can imagine how harrowing it trying to safely pull to side of the road with dozens of other cars and trucks speeding past, and in one case serving to avoid colliding with me at the last moment. No longer willing to risk an accident, I was forced to ditch the vehicle at a dealership in Denver where it currently resides and awaiting a fix. So far no one at any Chrysler dealership has acknowledged the seriousness of this problem. I have documented most shutdowns on video, but am unable to send.

Here is our list they are "working on"... 1. had the no start issue 3 times...the first 2 times I could ONLY get it to start using the U-Connect app that we got free for the first year or whatever. The 3rd time I eventually got it to start after 3 tries. I did actually record the 2nd attempt so I have video proof of the exact issue. 2. we also have the issue of the entire system not shutting down after turning the car off AND completely exiting the vehicle...and even locking it. I can sit outside the van and listen to the music continue playing until it eventually shuts itself off after about a minute. Yes I know there are settings for it to remain playing after turning off the car but it is supposed to turn off when you open the door. 3. we have unreliable mirror folding issues...sometimes they fold when you park and unfold as they should...and sometimes they just don't at all...which really sucks in the garage and 3 kids running around the van. 4. a couple times while driving it, the main 10" screen just went black and all music stopped and then it rebooted itself and showed the Chrysler symbol and then all came back online. Side note, my workplace has a 2021 regular gas Pacifica and this happened at about our 1 hour mark into a 3 hour trip also...probably a software issue. 5. we don't get even close to 30 miles range on the battery...more like 20 if we are lucky...not sure on this one. 6. the rear lift gate button only works some of the time. basically if we don't close it within about a minute of opening it, then we have to manually pull it down (we never did get to try using the button up front or the remote, but the actual button at the rear liftgate area just doesn't work reliably). 7. this one is a little strange...but the XM stations don't update the actual song name when sitting in that multi-page view. It will just show the first song that played. The only way to update the song name is to actually hit the media icon to make it go full screen.

I had purchased the vehicle three days beforehand. It was a lemon law buyback car. I had driven around 120 miles or so that day. The high that day was at least 90 degrees or so. It was past the halfway mark of driving that day, when I tested the Level 2 EVSE I had bought. It didn't work because the plug wasn't energized, but I did notice that the time to charge was reading 3 hours instead of the expected 2 hours. Once I got back to town, I plugged in to a Chargepoint charger, which was only charging at a Level 1 rate. I contacted the dealer to report the problem, and then went to my storage locker. On the way, the AC stopped working. When I tried to leave, the vehicle would not start. Suspecting an overheating problem, I left the hood open for a half hour or so, and after that, the vehicle started up. On my way home, the vehicle suffered a complete loss of motive power, displaying a message saying "Stop Safely Vehicle Will Shut Off Soon", leaving me stranded in a parking lot. This was followed by a message saying "Service Charging System". After another hour or so of sitting with the hood up, the vehicle worked again. This has happened multiple times since then. I have traced the problem to the battery pack reaching a temperature of 55 C, at which point the vehicle invariably shuts down. One time it did this, I was on stuck on the side of a road with no shoulder, after dark. The dealers I have taken it to could not reproduce the problem, as it takes hours of driving to trigger, and they are not willing to drive it enough to reproduce the problem. A case was raised with the manufacturer, but their protocols were insufficient to reproduce the problem. I have recently learned that the problem is apparently the same problem that the original owner had, and that the vehicle was bought back for originally. I have collected extensive CSV logs documenting the defect. The vehicle is obviously still unfixed, as they will not fix it until they duplicate the problem.

On 3/27/2023, while driving 75mph down the PA turnpike, our 2021 Chrysler Pacifica Hybrid lost power unexpectedly. Fortunately, my wife and kids were not in the car, as it was frightening to have the engine shutoff while driving in the left lane of a narrow highway that had a small shoulder. I was in the left lane of a 2 lane highway, I placed my turn signal on to try and coast into the right lane and then over to the right shoulder. I still had power steering, but the engine had entirely shut off. When I got onto the small shoulder, I placed my 4-way flashers on. I read the digital read-out on my gauge cluster, it said "Service Charging System" and the check engine light came on. I wasn't sure what this meant so I Googled it. It turned out that a lot of Pacifica Hybrid owners had been having this exact problem. I was able to start the van and slowly drive it the 60 miles back to my house. I called the Chrysler dealership to setup an appointment to have the van inspected. It took them a week to diagnose that it was the van's hybrid heater that was locking prematurely. The part order was a 3-4 week wait. After a month went by and no word from the dealer, I called and was told it would be another week before the part came in. April 19th was when the dealership was able to replace the hybrid heater on my Pacifica. I went out of town for work on April 21st, and returned today, the 24th. The Pacifica hadn't been used since leaving the dealership. The dealership technician also told me the problem I had was due to a software update. Today, the 24th, I took the van out and was driving to pick my kids up when the van digital display said "Stop Safely, Vehicle Will Shut Off Soon". The check engine light came back on along with many other display cautions. I pulled off the side of the busy highway, turned the car off and again, Google'd this new problem. After attempting to restart the van numerous times, I was eventually able to start it and again, limp it back home.

My car has the 03A recall, and had the software update in March 2024. In Summer 2024, I got the red turtle, "Stop, pull over. your car is going to stop" warning, my car stopped moving, etc. I was able to get it restarted and CEL came on and has been on ever since. I took it in for the open recalls (66B), and state inspection, as well as the liftgate recall that was performed by the dealership but the liftgate has never worked since then. They stated that all the recalls except 66B were completed and when I asked why I had gotten the STOP NOW message after the software "fix" was done, they had no answer. I provided them with research stating that Chrysler had issued an unlimited lifetime warranty for these transmissions, since that is where the short is located that is causing the cars to stop. They have insisted since then that the transmission isn't the problem; that my hybrid battery is the problem. I have had no issues that would indicate the battery is the problem, but plenty to indicate the transmission is the problem. My car's been in the shop since March 17, and it is April 27. The new battery was supposed to be in on April 10, but there is still no ETA. I have a STAR case and a case open with Customer Cares, who has been absolutely no help in getting this problem actually fixed. Despite my providing the dealership and Customer Cares the necessary information stating that the new transmission is the only repair that will stop the car from stopping randomly, endangering myself and my family and other people on the roads, they continue to encourage me to "trust the engineers" and let them replace the battery. They are REFUSING to fix the issue, and I will not drive that car until it's properly fixed. This transmission issue is creating death traps and there is a known fix that even Chrysler has acknowledged by issuing lifetime warranties on the transmissions affected by this recall, yet the dealership and Chrysler Cares refuses to perform the fix for it.

I wanted to write to you and let you know about our recent and scary experience with our new 2021 Chrysler Pacifica Hybrid Limited. We purchased our van on Labor Day, September 6, 2021. Since then, we have had 2 out of town family funerals and a family vacation so we have right at 5k miles on the vehicle. On 11/5/2021, at approximately 1:15pm, I was driving our van on a 6-lane major thoroughfare with my two small children with me. We had 43% of our EV battery remaining and so we were driving on EV power (and had a half tank of fuel also). Suddenly, the engine power stopped, I had no acceleration, and a “Service Charging System” message popped up on the instrument info panel along with a check engine light, a red battery light near the compass, and a red plug symbol just below the fuel gauge. I was not able to get the van to do anything but roll with whatever forward momentum we had toward the side of the highway. In nothing short of a miracle, we avoided multiple collisions and safely made it to the shoulder. We had electric power to run the radio and climate fan only but the car engine was completely inoperable and could not start or shift into gear after multiple attempts to restart it. I contacted roadside assistance and waited for a tow while trying to keep my small children calm and safe sitting in a dangerous location on the side of a highway. After about 30 minutes, the car engine fan shut off and so I attempted to restart the car and it finally worked. I immediately headed toward the closest dealership by taking the side roads and hoping that we wouldn’t have another incident and be a sitting duck on the highway again. This vehicle malfunction could have, and realistically still could, cause a traumatic and horrific fatal motor vehicle collision. This is not just a routine and minor malfunction like a door sensor issue, or check engine light, etc. This issue can lead to a severe safety issue that will, and did, render the vehicle a target with no escape.

I was on the highway traveling at 60mph, with the adaptive cruise control on. The semi in front of me began to brake, I tapped off the cruise control and began braking. The semi came to a complete stop and I pushed my brake pedal to the floor to stop my vehicle. It did not stop. My Pinnacle has emergency braking and forward collision warning. My driver's instrument panel did not give a forward collision warning indication in a timely manner and my emergency braking did not stop my vehicle. At the time of the accident vehicle had less than 10,000 miles, dry weather conditions, and vehicle was used for leisure - in town driving. A month previously, I took my Pinnacle into the dealership because I didn't feel my brakes were working properly. They felt mushy, little resistance, and were making a noise. An inspection was performed by the dealership but were unable to detect a noise or visual issue. My safety was put at risk when a system I depended upon, that was advertised as, "Full speed forward collision warning with active braking assists you by providing both visual and audible warnings as well as applying emergency braking to help bring the vehicle to a full stop, if needed" (chrysler.com/pacifica/safey-security.html) failed. The brakes didn't engage properly to stop us before hitting the vehicle in front of us. The forward collision warning indication didn't happen in a timely manner, it was delayed causing us to lose precious seconds. If this had been a passenger vehicle in front of us we could have injured the occupants and we ourselves could have been gravely injured had we been traveling at a higher rate of speed. The problem has not been confirmed by a dealership, but was taken there prior to the incident less than a month before. I reported the problem to Chrysler the day of the accident. The vehicle is pending inspection by insurance and I have asked that the Electronic Data Recorder be removed and the information on it to be evaluated.

We have had intermittent issues with the rear hatch not closing when any buttons or key fob pushed since purchase. On 7/2/21 aprox 6:30 pm I was walking around rear of the vehicle the rear liftgate was fully open. A passenger pressed rear hatch button to close not realizing at that moment I was walking under I am 61.7" tall the liftgate came down full force on my head it did not beep and retract. It continued pressing down something sharp pierced my scalp and I was knocked to the ground, bleeding from the wound with severe neck and head pain and pain in 3rd right finger I had landed with hand underneath. I was driven to the local ER diagnosed with a closed head injury and laceration, CT scans were done of head and neck, and x-ray of right hand, 2 staples were inserted to close the wound. We were able to reproduce and videotape the liftgate failing to stop. A report was filed with Chrysler Customer Care ID no 7992588. On July 14 at 1 pm an engineer met us at dealership from Bosch and witnessed the lift gate force sensor not engaging twice. He refused to video tape this or to allow us to take a videotape, or to submit the video we had previously taken. He took photographs only. We asked him twice and he stated that he had witnessed the problem and it would be in his report. He downloaded into his laptop from the car computer and told us there was a software update needed for the rear liftgate. On 7/20/21 we received an email from Stellantis Special Investigations fcagroup.com stating that "After review of the inspection report and photos no apparent defect was found with the liftgate operation at the inspection. Therefore we respectfully decline any assistance associated with this matter". We had dealership do the software update on 7/21/21. On 7/22 I contacted customer care to receive a written version of the email as it will not print legibly and this was refused. I requested a copy of the engineering inspection report and this was also refused.

While driving early in morning on local highway (70mph speed limit), car flashed "Service Charging System" shut off the engine and power to the vehicle including acceleration, and check engline light illuminated. Thankfully early hours made it possible to drift to side of road to put car in park. Engine light illuminated dash and dash flashed "shift to P to start." Car would not shut off after pressing the start button nor depressing the break either (hazards were engaged at this point). Hazards had to be shut off in order to completely shut off the vehicle to restart it. Dangerous on major highway with no lights or hazards on side of road. 25 degrees outside. This is the Second time this has occurred to this vehicle. The last time occurred on 1/20/2023 the exact same way shutting off power and engine of the car on the same local highway with similar cold temperature (always issues with this car in the cold, hybrid battery system fails in cold below 40 or temperatures higher than 90). Last time a grounding issue was found in the transmission and was replaced. I will be contacting the dealership for repair today will update if it is still grounding issues or something new causing same problem. As i made in my last nhtsa report in january on this vehicle, the fact this car shuts down while in motion and you have no control over the car is dangerous and can cost people their lives. As a hybrid system, the van should automatically switch to gas only and bypass the hybrid charging system to continue functioning as any car would. By shutting down the engine and everything you are jeopardizing the lives of everyone on the roads. Both incidents of mine occurred on a highway at high speeds. I am just thankful I was not on a bridge at the time it failed as it would have caused an accident. I heard nothing about or from my last nhtsa report. Please for the safety of everyone look into these hybrids. Look into this car history and you'll see the constant repairs it has had.

There has been a lot of talk about the possible distractions in Tesla vehicles. I happen to have a Tesla Model S and I have a Chrysler Pacifica Plugin Hybrid. The Chrysler, although overall is a great vehicle, poses a risk because they do not treat the drivers as adults. Let me explain. While using the navigation system, it will not let you interact with the vehicle while it's in motion. This literally assumes that no one else is in the vehicle that could co-pilot. So, when I was traveling with my family over Thanksgiving, with my wife in the front passenger seat and four kids in the back, I had to pull over to the side of the road to make any adjustments to the navigation system. I don't have to you tell you how dangerous pulling off to the side of a highway is whether at night or during the day. This is extremely frustrating and dangerous and I take it personally that adults are being treated like children when it comes to interacting with these machines. If we're truly concerned about distracted drivers, then we would ban even carrying a cell phone with us in a vehicle and even ban the radio and the ability to change the station while driving. This is of course impractical, and that's my point. Tesla treats its drivers with respect and allows for responsible interaction with the navigations system, radio, other vehicle functions, etc. I play "Caroke" in the car all the time for my kids in the rear seat. If I'm distracted by the lyrics on the screen constantly changing with the song, then that is my issue and I should shut it off. However, it is not an issue with me and I remain focused on the road. Manufacturers should treat drivers as adults and allow them to be responsible. Anything short of that, and any regulation barring the great functionality of a Tesla, will only hold us back technologically. Please ask Chrysler and other OEMs to stop barring interaction with the vehicle while it's in motion before a truck slams into a vehicle pulled over to the side.

I was driving on the interstate in the middle of morning rush hour traffic at approx. 65 mph and approximately 1/4 mile before a tunnel my van completely shut off and I was not able to accelerate or maintain speed. I was in the far left lane when this happened and immediately crossed the 3 lanes of traffic to get to the shoulder on the right side. I then tried to turn off and restart the van 3 or 4 times after periods ranging from 5-20 minutes apart and the van would only allow me to go a foot and shut off again. After waiting for over an hour in the 30 degree weather with no heat, I was finally towed back to the dealership. Due to many fortunate circumstances (i.e. none of my 3 children [ages 4, 2, and 9 months] were in the van, I was not yet in the tunnel, no cars were immediately behind me, and I was able to get across all 3 lanes before I lost speed) nobody was injured. However if any of these variables were different, the situation could have been devastating. My van has now been in the shop for over 3 months waiting for a part (engine coolant heater pump) and I still do not have a working vehicle. The issue with the engine coolant heater pump is a known issue to Chrylser, resulting in vans shutting down in the middle of driving, yet Chrysler has not issued a recall or notified owners of these dangers. After waiting on the part for 2 months, I called Chrysler Customer Support and was assigned a case manager, however they have to this point, one month later, still not helped at all and within the last 10 days not returned any of my voicemails or emails. My car is available for inspection and this issue was inspected/documented at the service department of my dealership. The problem has been confirmed by the dealership as well as the tow truck driver. About 10 days prior to the incident, my check engine light went on. I immediately scheduled the next available service appointment at my dealership, but the problem occurred 2 days before my appointment.

While driving down a 4 lane major highway where the posted speed limit is 70 mph, the vehicle suddenly flashed "Service Charging System" with the check engine icon came on and the propulsion on the vehicle ceased funtioning. The D for drive was flashing as well. As a hybrid vehicle, the car should transition to gas without incident, but it doesn't. Instead it cut power to the engine leaving me, the driver, scrambling to find a safe location to get off the road, which is not always feasible or safe, endangering everyone in the vehicle and on the road if others are not paying attention to the sudden loss of power and propulsion of the vehicle in front of them. Thankfully, I was able to safely get off the road as a result of some helpful semi's, but not everyone may be in such a situation. Should this happen to someone else who regularly drives across a bridge, for instance, could possibly cause an accident by being unable to pull off at a designated area. I was able to engage the gas engine by turning it off and back on after stopping, but it did not store the "service charging system" error. This was determined when dropping it off at the Chrysler dealership. There are a few stored error codes including a "low voltage differential signal" which also occurred last year when they said they replaced a part in relation to the heating/cooling battery fault on the high-voltage batteries (less than 6 months old at the time) and similar to the recall on the older models. Making this the second time in the shop for a battery issue. Should a connection between the battery faults and the Body Control Module or PCM (not sure what that one stands for), they were parts also replaced within the first month of the vehicle. The vehicle is currently at the dealership for review. There were no other warnings or messages prior to the failure. Pictures of the error as I saw them after safely stopping are provided. Never have I had a car just stop functioning and this is entremely unsafe.

The contact owned a 2021 Chrysler Pacifica. The contact stated that occasionally, while driving at various speeds, upon depressing the brake pedal, the vehicle would surge forward 3 to 4 feet before proceeding to slow down or come to a complete stop. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was advised that the failure was not duplicatable and nothing was found to be wrong with the vehicle. The local dealer proceeded to replace the spark plugs, the brake fluid, field spark plug weld, and gasket cylinder head cover, however the contact stated that after the repair the failure increasingly persisted leading them to be involved in a crash where the contact stated that while driving on a highway at 55 MPH, there were two vehicles stopped ahead, the contact depressed the brake pedal and the vehicle proceeded to surge forward and crash into the vehicle Infront of them with the entire front end of their vehicle. The impact caused the vehicle in front of the contact to crash into the rear end of the vehicle in front. That vehicle sustained damage to the entire rear and front end of the vehicle as the impact caused that vehicle to crash into the rear end of the vehicle in front of it. No property damage was reported. The vehicles came to a stop upon rebound after the impact. The air bags were deployed. The vehicle was towed to an auto body center, and no warning lights were illuminated. A police report was filed. The vehicle was destroyed. The contact was injured while seated in the driver's seat; the passenger in their vehicle was not injured. An individual in the vehicle in front of the contact was injured. The contact sustained injuries to their ribs and sternum. Medical treatment was needed for the injuries, and the other individual also required medical treatment for unknown injuries. The individual at the front of the line in this collision was not injured. The local dealer was contacted howeve