Hyundai Tucson 2025

NHTSA Vehicle Safety Complaint Report I am submitting this complaint regarding a serious safety defect involving the rear seatbelt in my 2025 Hyundai Tucson Limited. The vehicle currently has approximately 6,000 miles, and this issue has created an extremely dangerous situation for passengers. While traveling out of town, the rear passenger seatbelt suddenly jammed and would not retract or release properly. The belt became completely stuck and unusable. Three adults attempted to safely unjam the seatbelt, but it would not retract or function as designed. Because the restraint system failed, the rear seating position became unsafe and unusable. We were forced to arrange alternate transportation for our passenger because it was not safe or legal for them to ride without a functioning seatbelt. This failure represents a major safety concern. A seatbelt is a critical safety component that should never lock up or become permanently jammed under normal use, especially on a nearly new vehicle with very low mileage. The inability to secure a passenger created a hazardous situation and could have resulted in serious injury if an accident had occurred. I am contacting Hyundai Customer Affairs today to formally report this safety issue. I will also be taking the vehicle to the dealership for inspection and repair, as I do not feel it is safe to drive the vehicle until the defective seatbelt is properly repaired and confirmed safe. Given that seatbelt failures directly impact occupant safety, I believe this issue requires immediate investigation. A restraint system that becomes stuck and cannot be used is unacceptable and poses a significant risk to drivers and passengers. I am requesting that NHTSA review this defect, investigate potential manufacturing or design problems, and determine whether other vehicles may be affected.

Subject: Ongoing Electrical and Safety Issues with 2025 Hyundai Tucson Limited Complaint Description: I am reporting a recurring and serious safety issue with my 2025 Hyundai Tucson Limited. I am the original owner and purchased the vehicle brand new, directly off the truck. It has now been to the dealership four separate times for the same persistent “Check User Authentication” electrical issue. Most recently, the driver display screen went completely blank while driving and flashed a green “No Signal” warning. This made it impossible to see speed, warning indicators, fuel level, or other critical driving information. Losing all visibility of this data while in motion is extremely dangerous and creates a serious safety risk. The dealership first said it was caused by loose coax cables from the factory, but the problem continues. I also experienced a sudden, complete electrical failure while driving. The instrument cluster and infotainment shut off, speakers went dead, and all charging ports lost power. The Head-Up Display (HUD) also failed during this same event. Restarting the car temporarily restored function, but the failure happened randomly and without explanation. The air conditioning system now loses power and restarts while driving. The dealership has had the vehicle for over a month with no resolution. Hyundai corporate is involved with multiple case numbers, but no permanent fix has been found. The most alarming event was when every major dash warning light came on at once: ABS, Power Steering, Traction Control, Stability Control, AFS, EPB, and Battery. These lights stayed on even after shutting off the vehicle and fully drained the battery. These repeated failures pose a serious threat to driver and passenger safety. I request that NHTSA investigate these issues, as they may affect more 2025 Tucson models.

In October 2025, the center display screen in my 2025 Hyundai Tucson Hybrid began shutting off repeatedly while the vehicle was in motion. The screen controls essential functions including speed information, navigation, backup camera, safety alerts, and hybrid system data. When it shuts off, all of these features become unavailable without warning. The failure is intermittent and continues to reoccur. The component involved is the center display/infotainment system and may affect related radar and safety-system warnings. The dealer stated they duplicated the issue and reported that it was repaired, but the same display failure occurred again afterward while I was driving. The vehicle is currently with the dealer and is available for inspection upon request. My safety and the safety of others is put at risk because when the screen shuts off, I lose access to critical vehicle information. This has happened at highway speeds, including one instance where the display shut off approximately eight times within 20 minutes. In addition, the radar warning system has activated when no nearby vehicles were present, creating distraction and uncertainty. The problem has been reproduced by the dealership, documented by me on video, and reported to the manufacturer. The vehicle has been inspected multiple times by an authorized Hyundai service center and reviewed by the manufacturer’s customer service department. There have been no police or insurance inspections because the defect has not resulted in a crash, though the safety risk is significant. Warning symptoms include intermittent radar system alerts appearing without surrounding traffic. These symptoms began in October 2025 and have continued even after dealer repairs. The display failure persists and the vehicle remains unsafe to operate. P.S. I cannot upload video evidence as the website would not allow me and I have to start over.

What component or system failed or malfunctioned, and is it available for inspection? The forward collision avoidance (FCA) system malfunctioned. The front camera system appears to have triggered unintended hard braking beyond normal driver input. The vehicle is available for inspection upon request. How was safety put at risk? While approaching a vehicle in front of me, I was gradually slowing down and applying the brakes normally. Without warning, the vehicle suddenly applied significantly stronger braking than intended. This abrupt and excessive braking caused the vehicle behind me to collide with my car, creating a dangerous situation and increasing the risk of injury. Has the problem been reproduced or confirmed? UNKNOWN. The issue has not been reproduced since the accident, and it has not yet been confirmed by a dealer. However, the incident is consistent with Hyundai Recall NHTSA Campaign Number 26V316000, which describes unexpected and premature activation of the forward collision avoidance system. Has the vehicle been inspected? The vehicle has been inspected by insurance representatives following the accident. It has not yet been inspected by Hyundai or a dealership specifically for this recall-related issue. Were there any warning signs before the failure? There were no warning lights, alerts, or messages prior to the sudden braking event. The braking intervention occurred without advance notice. Additional description of incident: At the time of the incident, I was approaching a vehicle ahead and applying the brakes gradually under normal driving conditions. The vehicle then suddenly applied much stronger braking than expected, consistent with automatic emergency braking intervention. This abrupt deceleration caused the vehicle behind me to rear-end my car. This behavior matches the defect described in Hyundai Recall 26V316000, where the forward collision avoidance system may activate unexpectedly and apply excessive braking.

Good morning the problems I am having with my 2025 are very discouraging. Started October of 2025, my tire light illuminated stated the tires were low when they are all at correct specs when using an air guage to check. November of 2025 while driving at night the headlights suddenly shut off briefly then came back back on. January of 2026 while leaving work the transmission would not shift, held accelerator pedal to floor but could not go above 20 mph all the way home for 3 miles. April of 2026 the right side of navigation screen went completely black, shut vehicle off twice and on third restart the screen reilluminated. June of 2026 same thing with the screen going black. I have had my Tuscon at the local dealer here in my town for supposedly a repair that they state was a "coaxel cable" behind the dash that was fixed that was causing this issue. I also had the recall performed for the front view camera software update but it is still showing not completed. This is very frustrating to be having experiencing these kind of issues on this new of a vehicle. Clearly something is going on with the software or something and the dealer keeps telling me they are not finding anything wrong. I am a service advisor myself at a small independent shop so I understand the terms they are using but something needs to be addressed to correct the issues that I am having. It is scary when driving and the screen goes black or driving at night and losing the headlight functions. I would appreciate if somebody will look into this and reach out to me to get some kind of remedy for why this is happening. I am paying alot for this vehicle and to say I am satisifed is an understatement. I have purchased Hyundai as my choice of vehicle due to the quality, great warranties and good reviews from other consumers however I am seriously thinking of exploring alternative makes as I do not want to keep going through this. Plus the engine consumes oil. I have attached p/w for review as well

This vehicle has had numerous problems since I leased it. To summarize, at times the vehicle randomly shifts out of the ECO mode, usually into the SNOW mode. The engine has also raced, hesitated, bucked, rattled and vibrated when trying to change gears. Sometimes, these actions are subtle and sometimes they are borderline violent. This happens more frequently when the engine is cold. Additionally, the AEB system has activated a number of times while in stop and go traffic, even though the vehicle in front was moving forward. On at least 3 of these occasions, i barely avoided being rear-ended by the vehicle following me. The final issue that I have noticed is a problem with the odometer. It has appeared to work normally most of the time, but I have noticed times where I didn't think the odometer accurately reflected the distance I had traveled. I was able to synch the odometer with the trip odometer on a local road that I was quite familiar with. The trip odometer registered 1.8 miles while the odometer only registered 1 mile traveled. All of these issues happened multiple times and are intermittent. I have had the vehicle to Hyundai dealers on 5 occasions, and they claim to have not been able to duplicate any of the problems that I have been consistently logging in to a "diary" that represents a list of when I have noticed these issues. I have been in constant contact with Hyundai, but they promised to send out a factory rep, then reneged, instead relying on the local service techs. Said techs had the vehicle for nearly 2 weeks, but only drove it for 16 miles (until I called AFTER a determination was made and they hurriedly drove it an additional 22 miles to give the appearance of a more complete exam), using less than a quarter tank of gas. To me, this wasn't a thorough exam and appeared to be a cover-up to avoid having to buy back the vehicle. Note: these problems have occurred on multiple occasions, therefore the date below is the lease date.

I have had nothing but trouble with software issues since the very first recall (software related) on my vehicle, just a few months after I purchased it. I have had a very difficult time having Hyundai address these issues, and recently opened my third case with Hyundai. The issue: On 6/24/26 Peddar Hyundai conducted the software update for the recall regarding the front collision system. Later in the day on 6/24/26 and in the days following, whenever I turned on the car, Googlemaps would automatically pop up on the infotainment screen, the car’s navigation voice (not the googleMaps voice) would instruct me to turn right or left, etc. throughout the drive, despite no route being set. I have a video of this occurring. MOST CONCERNING: 6/25/26 I was pulling out of a parking lot, with no other cars or obstacles in my path, going slowly, and the automatic braking system ground the car to a stop. There was no warning on the dash. It took a few seconds before the car would allow me to accelerate. This is the very problem the software update was supposed to fix. 7/2/26 I was using GoogleMaps navigation at night and as I was driving, the infotainment system went blank and I had no navigation. After a minute or so the map came back on, but it was just spinning in circles and couldn’t right itself. Additional issues: the infotainment system randomly keeps popping up the question, asking if I want to open Google Maps. Sometimes when using the parking camera, an informational window keeps popping up stating “Press the button to display the camera view, or press and hold to activate the parking assist system”. I use this function every day, but for some reason, at times it keeps trying to teach me how to use it. (These types of glitches have happened before after software updates.) 6/26/26 I opened a case with Hyundai. Case number 42790134. I have yet to hear from them. I've called several times and they won't return my call or address this safety issue.

Issue Type: Intermittent Electronic System Failure / Critical Safety Hazard Description of Incident: A severe safety-related incident occurred while driving at night on 12/29/2025, at approximately 5:48 pm. Under fully dark winter conditions in MA, while the vehicle was in motion with the headlights set to AUTO, the following events occurred: Total System Blackout: All interior and exterior lighting systems suddenly failed simultaneously, including the digital instrument cluster, infotainment display, and backlighting for all illuminated buttons and controls. The complete failure of exterior lighting and interior displays resulted in an immediate loss of forward visibility and access to critical driving information. Duration: The blackout lasted approximately two seconds before the system appeared to reboot. Recurrence: Approximately ten seconds after the first incident, the same total blackout occurred again under identical conditions. Vehicle Status: The engine remained running throughout the incidents; however, the simultaneous loss of lighting and instrumentation created an extremely high-risk driving situation. This incident constitutes a critical safety failure. The vehicle had experienced repeated electrical system failures prior to this incident, and was previously presented to the dealer on 8/7/2025 for diagnosis and repair. The dealer was unable to determine the cause of the malfunction and failed to take appropriate corrective action to address these issues: 07/13/2025: The Auto Stop function became inactive, and the vehicle failed to accelerate properly after stopping at traffic lights, creating a hazardous driving condition. 07/14/2025: The phone failed to connect to the vehicle’s infotainment system. 07/17/2025: While reversing in a parking lot, the Parking Collision Warning system failed to detect a moving vehicle behind the car. No audible or visual warning was issued, rendering the safety feature ineffective in preventing a potential collision.

The following problems began 5 months ago, 8 months after purchase with about 4770 mileage and current mileage of about 7623: Multiple occurrences of Check Engine light coming on, sometimes setting DTC code, but often not setting code. Multiple occurrences of Crash Warning light coming on; It may have set a code or codes, but usually not. I think neither dealer was able to reproduce these 2 intermittent problems. Engine light, so far, has not occurred since it was traced to faulty connectors. As far as I know, the Crash Warning light has not come on since the dealer reduced front camera sensitivity. Also, for the past 5 months there has been intermittent, engine miss, skipping or cut-out. As of this writing it still occurs while driving and will lurch or buck if it happens under acceleration This is not frequent, but it happens erratically and it may happen only once or a few times in one day or several days between. This has not set a DTC code as far as I know; I think the following may be related to the skipping. Once, while coming to a stop, the engine stopped or almost stopped; it bucked when it happened, but continued to run. All warning lights came on for a second or two, then went off, except 3 warning lights and the warning triangle. Although the engine was running, the tachometer and speedometer read Zero. The engine bucked as I slowly drove into a parking lot, then I restarted the engine; it seemed ok, then. About 3 weeks later, while driving at slow speed, just as I took my foot off the brake and was about to accelerate, the engine quit. When the engine quit, the audible Crash Alarm went off with a message saying the engine was not running, press the start button. I started the engine, it did not have normal power. I stopped, restarted the engine and it seemed ok. I have been to the dealer several times because of these problems; dealer is still troubleshooting the last incident. This could cause an accident, especially if it occurs at a higher speed.

Vehicle: 2025 Hyundai Tucson SEL Mileage: Approximately 14,500 miles Tire: Original factory-installed 235/60R18 Incident Date: August 13, 2026 Time: Approximately 2:24 PM Location: US 751 near Garrett Road, North Carolina Injuries: None At approximately 2:24 PM on August 13, 2026, a 2025 Hyundai Tucson SEL with approximately 14,500 miles experienced a sudden front driver’s-side tire blowout while being driven on US 751 near Garrett Road in North Carolina. The vehicle was equipped with the original factory-installed 235/60R18 tires. The tire failed suddenly while the vehicle was being driven, creating a significant safety concern and potential loss of vehicle control. No injuries were reported. I went to the location to assist. Initially, I believed the damage was limited to the tire. The damaged tire was replaced so the vehicle could be driven safely, and the tires were subsequently replaced at a tire shop. After the incident, an unusual and persistent noise developed from the front driver’s-side area. Because the noise continued after the tire replacement, the vehicle was taken to a repair facility for further inspection. The vehicle is currently at the repair facility, and I am waiting for the inspection and repair findings. I do not yet have the mechanic’s final diagnosis regarding the source of the noise or whether there is additional mechanical damage. The front driver’s-side wheel/rim also sustained visible scratches and damage during the incident. I have photographs documenting the damaged tire and wheel, although the original damaged tire has already been replaced and is no longer in my possession. Given that the vehicle had only approximately 14,500 miles and the tire was an original factory-installed tire, I am concerned about the safety implications of a sudden tire failure on a relatively new vehicle. I am submitting this complaint to NHTSA so that this incident can be documented and evaluated for any potential safety issue or pattern involving t

Component that fails & available for inspection upon request? HVAC heat exchange and faulty gas gauge. I drive from Minneapolis to Warroad, MN frequently and the floor wells has insufficient heat hence impairing use and safety in Minnesota's severe climate. I have videos on the following but I am unable to upload videos to your site: (1) when I have heat on high, full blast and to foot well ONLY, the dashboard vent is 115-143 degrees (using a digital food thermometer) and a ~60 degree difference with the footwell at 65-85 (although 85 degrees sounds warm at 1 degree outside my feet are very cold - I would be happy to have you test this with me). (2) Brand new SUV consistently 1.5 - 3 hrs to warm up. I explained to Hyundai this is NOT a software issue rather an HVAC air exchange issue. (3) The gas gauge consistently underestimates the remaining fuel available by 50% in cold weather - an issue that between Bemidji, MN and Baudette, MN (102 miles/1hr 45min) there are few gas stations. On 11/11/2025 I took the SUV to first Bloomington Hyundai - they said it is working as designed. Then 11/20/2025 to Morries Hyundai said they are aware of a similar situation with the EON. However, without an "error code" Hyundai is unwilling to fix the air exchange. Additionally, I opened case#: XXX[XXX] -68 with Hyundai corporate - additionally they are unwilling to admit fault - this vehicle should NOT be sold in Minnesota's extreme climate conditions. How was your safety of others put at risk? If I run out of gas, my passengers and I risk frost bite or fatality of hypothermia. Has the problem been reproduced or confirmed by a dealer service center? Yes. Has the vehicle or component been inspected by the manufacturer? Yes. Were there any warning messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning messages have ever appeared. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

COMPONENT: Infotainment main display screen. Still installed and available for inspection. FAILURE: The screen intermittently flickers, then goes blank with static. Occurs at unpredictable intervals including while driving. Ongoing and unrepaired. SAFETY RISK: The display is centered in the dashboard and houses the backup camera and vehicle controls. Flickering and static while driving creates a visual distraction, and the backup camera is unavailable when the screen goes blank. The malfunction now occurs often enough that it interferes with normal driving. REPRODUCED BY DEALER: Not reproduced during any service visit. Reported to three Hyundai dealerships: Pedder Hyundai, San Diego (May 2025): could not replicate, but accepted my video evidence and ordered parts. I relocated before the repair was completed. Hyundai Mountain View, CA ([XXX]): could not replicate. Declined to perform a diagnostic or open a warranty claim despite the same video evidence. Stevens Creek Hyundai, Santa Clara (Invoice [XXX], Aug 18-20 2026): road tested, unable to verify. Found stored code c2a2397, history in front camera menu. Infotainment software at current level. Road tested 94 miles without recurrence. Technician wrote: "If issue re-occurs, we recommend returning the vehicle to us for further diagnosis." No cause identified, no repair performed. Charged $315. I have provided video of the screen failing while driving to the dealerships and to Hyundai Motor America. INSPECTED BY MANUFACTURER: Inspected by the three dealerships above. Case opened with Hyundai Motor America Consumer Assistance in June 2026, unresolved with no written determination. Not inspected by police or insurance. WARNING LAMPS: None. No dashboard messages accompany the failure and it occurs without prior indication. First observed approximately May 2025, within weeks of delivery (delivered [XXX]). Current mileage 21,389. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)