Jeep Grand Cherokee 2021

On May 4, 2023, immediately upon starting the car, warning lights were illuminated: Blind Spot Alert Unavailable - Service Required; Stop/Start Unavailable Service Stop/Start System; Service Electronic Stability Control; Oil Change Required; Service Power Steering; Check Engine Light. Vehicle had no power steering. It was taken to the dealership several hours later, and at that time no warning lights came on and the car had power steering. Dealership indicated that there was nothing wrong with the vehicle. On July 1, while driving 75 mph on I-95 in New Hampshire, while on a road trip from NY to Maine, multiple warning lights illuminated and vehicle immediately lost power steering. I was barely able to get it to the shoulder. Not one Jeep dealership in the area was available to see the car. A local mechanic was able to hook it up and determined that the car lost connectivity. He agreed to keep the car while we continued on our trip with a rental car we found and contacted our Jeep dealer. Two days later, while waiting for our Jeep dealership to tow it home, we learned that the vehicle was completely dead and won't even accept a charge to the battery. Chrysler Customer Service was called and a case was opened on July 3rd. Upon calling back on July 5th, I learned that they "closed" the case. No one could explain to me why and I asked for it to be reopened. Called back on July 11th and spoke with a different representative who indicated the case was "closed" and there was no indication of my call from July 5th. Reiterated and clarified all information and now await a call from a Specialist. The car is still not in NY and is still at the mechanic in NH waiting to be picked up by Jeep to be inspected and fixed. My safety and that of my family, and those in the cars around me, were put at risk as a result of this incident as I lost the ability to steer the vehicle while traveling at 75 mph.

I drove my car out of my garage on the way to work and just outside my house, the transmission bucked when shifting from 3rd to 4th gear and the p0733 code appeared. I turned around and went home and took another car to work. I had previously taken my jeep with ~85,000 miles to my local dealer wanting the 4 wheel drive and transmission service as I do with all of my cars. It was driving fine, but seemed like the gas mileage was decreasing a bit which I shrugged off. The dealer informed me that the transmission wasn't serviceable. I thought this was odd, but they did the 4 wheel drive service and said everything was good. When I got the error code, I called my local independent transmission shop who said they could look at it in 2 days, so I didin't drive it until the ~10 minute drive to drop it off. They called the next day and said the transmission was done- burnt fluid and bits of clutch in the fluid. They couldn't even find a rebuilt trasmission because according to them so many are failing. They quoted me $8700 for a new transmission from Jeep which I begrudgingly agreed to because what else could I do? I've had one car's transmission fail (Jeep Wrangler but it had 220,000 miles and was 15 years old so I could accept it. The shop received the new transmission from Jeep and then called me saying the valve body was bad, it would not communicate with the car. They went through warranty struggles with Jeep who after another week finally sent another valve body, which also did not work. Finally, they figured out they were sending unprogrammed valve bodies with the transmission and the car needed to be towed to the dealer to program...more $$$. So, after a3+ weeks I finally got my car back today. I've looked online and wondered what I could have done- there are so many similar examples out there of similar experiences, Wrangler transmissions failing with low miles; it's unforgivable that Jeep says the transmission can't be serviced!

The transmission was slamming into gears while attempting to accelerate onto a road way from a mall parking lot and any time we met a hill of even the smallest incline, the transmission would be slamming gears again so we struggled when met with needing to accelerate. When attempting to accelerate, transmission began slamming into gears, would and wouldn't shift, transmission would go into limp mode rendering the vehicle unable to operate safely and causing us to loose speed. Any inclines we would lose the ability to accelerate and would hope we'd make it up the hills. Any time I attempted to accelerate, the transmission would begin jerking the car in a forward and backward like motion while it was attempting to find what gear it needed. When that would happen, the tack would jump all over the place as would the gear number on the dash (I have video of all this) Our safety was put at risk due to other oncoming traffic and my vehicle unable to accelerate as it should have and was expected to, putting risk to us getting hit by multiple other motorist not realizing we were experiencing a malfunction with our transmission not permitting us to accelerate as we normally should of been able to. Vehicle is going in later today (07/14/2022) to be looked at after it's oil change and tire rotation. I was told if it can't be replicated, there is nothing they can do about it. I showed them a video of what was happening (a video I took while on a non-busy side road with no traffic) and the Service manager told me that it doesn't matter if I have a video - if their tech can't replicate it, then there's nothing they can do. I no longer feel safe pulling out into other traffic with this vehicle due to this situation coming on completely unexpectedly. There were no warning signals, alarms or anything. The problem randomly began happening and it lasted for over 54 miles as we were just trying to get back home from being an hour away from home with our child in the car.

My partner, and I bought a brand new Jeep Grand Cherokee L together. It was our celebration purchase to mark the start of our ability to finally blend our families and move our future forward. We bought the car because it’s a 6 seater, we have four kids and the two of us. Less than two weeks into the purchase She was driving down the highway when she heard a massive explosion from above and thought that she’d been shot. She could hear the glass rain down on her so she called the police and pulled over. She then called me panicked and upset. I knew the moment that she started to explain what had happened that the sunroof had popped / shattered not being able to withstand torsion within the normal flex of a large suv roof. I’d heard about this before as I had been cautious about purchasing a larger vehicle with a panoramic sunroof. I had researched it before buying my truck. But never experienced a sunroof explosion nor knew anyone that had had it happen. Immediately after consulting with state police and DOT (the searched for debris to cause the shatter and found none) we drove the vehicle immediately back to the dealership where we’d purchased the car a week or so before. Everyone at the dealership was extremely accommodating and immediately without question got us into a rental vehicle without worry of cost. Unfortunately the rental is only a five seater. That was mid August. Now in mid October we’re being told by Jeep that it wasn’t their fault and that we should pay for this, but that they’re doing us a favor by covering it under warranty. We’ve asked Jeep to get us into a new vehicle or refund us as they’re telling us it will take another 6-8 weeks for the part to get to the dealer. We’ve made 2 payments to a car that we don’t have and about to make another. Yet Jeep won’t reimburse us for the inconvenience. Truthfully she or I won’t ever be comfortable driving that vehicle again as we were extremely fortunate no one was hurt by shattered glass

During the first 3,000 miles of owning the vehicle, on 3 separate occasions, the vehicle has failed to shift from first to second gear, appearing to get stuck in neutral. Because this is occurring when the vehicle is first beginning to accelerate this is happening when entering intersections, changing lanes, and crossing lanes causing the vehicle to rev while either coasting (due to the positive motion prior to shifting) or sit motionless when on-coming traffic is approaching. The only way to get the vehicle back in motion is to completely stop the vehicle (irrespective of the dangerous location) put the vehicle in park, then back in drive, and try accelerating again in hopes that the vehicle will shift on a second attempt. One one of the three occasions so far, this occurred while exiting a parking lot but before entering a changing lane on a busy street. On another occasion it caused me to get stuck on a blind curve. The issue occurs intermittently and to date I have not been able to get the dealer to remedy the issue. Their text msg response at TransitTowne Jeep Chrysler Dodge RAM in Elma, New York, is that "..there is no codes in the system and there is no updates available for the software. There is nothing to diagnose if there is no code and everything checks out in the system. ... The Jeep does have an 8 speed transmission that is all electronically controlled and it can take some getting used to." This is the response I received after dropping the vehicle off at 10 a.m. and receiving a call the same day that my car is ready to be picked up at exactly 1:03 p.m. (which included the time to perform an oil change, tire rotation, resolve a missing trim issue, and investigate an issue with the tailgate). The only warning was the beep that goes off when the car is in close proximity of an impact (due to the other cars approaching as I try to get the back in motion) but the warning is useless until I can get the car back in motion to avoid an impact.

-The new 2021 Jeep Grand Cherokee L-Limited was made to be a third, row off-road, all weather driven vehicle. #1: The front windshield is flush with the front pillars. This causes accumulated snow or off-road dirt to easily be pushed to the driver side window (with no way to wash off) and blocking the driver’s side mirror. This makes it impossible to to use the blind spot light on the side mirror. In my case, I had audio alarm turned off as not to wake the kids while driving across the country. So I had a couple of near misses until I was able to stop, clean the driver’s window and turn the blind spot alarm back on. This is not a big deal if driving in clear rain, just not off-road or snow. It’s available for inspection whenever needed. -Our safety was placed at risk by creating a blind spot, making my driver’s side mirror and sensor obsolete. This created me nearly striking the cars beside me. -I just returned from the dealership(Puyallup-Larsen Jeep)an hour ago and the staff admitted it was a flaw. They actually recommend I go buy some aftermarket window lip, that does not exist. It was disgraceful to say the least for them to admit a flaw and suggest I fix it on my own, after having my car for 8 hours and it having 3500 miles on it. -No warning lights other than the blind spot sensors activating that I could be sure was activated or not. #2: The third row seat over heated the phone charging cord, causing light cabin smoke and burning a slight hole in the gym bag. My 7 y/o twins were woken up and advised me she think she smelled smoke. I figured it was nothing, it a brand new vehicle. She said “something is burning Dad”. I turned the cabin light on as my 14 y/o said she now smelled something in the second row. I saw a light fog and immediately pulled over, ran to the back and yanked out the cord out of the car. The cord was overheated to my touch. The cord had burned the plastic bag the Happy Meal toy was inside. Available for inspection whenever.

I was putting my 4 month old baby into the back seat. Simultaneously my mother was trying to open the back hatch to put bags in. As I shut the back door where my son was, my mom somehow ended up locking the car while trying to open the hatch. I was completely unaware that my key was even in the car. We tried unlocking every single door but nothing was working. I opened my app to unlock it that way and it said "Activation of service in progress. We're configuring your vehicle. Please try again later" and would not let me purchase or click anything. I recognize it is my error for not re-subscribing to Jeep Mopar services but I do not believe any car should ever lock if there is a key inside of it. On top of this, I tried calling Jeep for assistance. I still have my trials active for assistance and security. The first woman I spoke to told me I had to accept a text message first. As I waited for this to come through, panicking about my son inside, I told her the situation and she said she cannot help, only send someone out there to assist. I found this to be another safety failure on Jeep's part as I was clearly calling from the number on my account, where they were sending a code to verify - I just needed someone to unlock my car remotely OR allow me to purchase Mopar quickly to get back into my app. None of these were options given to me. The woman on the phone said she had to transfer me to someone else. We waited and waited and no one ever came on the phone. It was clear we were disconnected. I called the number again and this time a man answered. When I explained the situation he said, very rudely, that it was a 911 situation, not a Jeep situation. We called 911 and rescue vehicles did arrive but it took a very long time. It would have been 10x faster to have help from Jeep in that situation and get my car unlocked remotely or been allowed to active mopar for quicker access. I would have been able to open the door to my 4 month old child a lot quicker.

Recalled Rear Coils, over 2-3 months ago, Taken to Jeep Dealership in Morgantown Wv, Taken for front ball joint knuckle pin coming lose, Causing the upper ball joint to start to make noise, unable to control steering when raining or going over bump video was send to mopar when claim and complaint at the time, Prior two weeks before also called and report it, someone canceled my call, and said they had no remedy at that time. Was told they had no remedy for recall at that time. Morgantown jeep then proceeded to fix the rear suspension coil recall. Never notified me the part that was recalled was in fact broken when it was removed. Instead replaced it then told me my rear suspension, Structs, and say bar links are broken on both sides of my rear end which mechanically is attached to these coils which is the resulting damages of driving the vehicle for 40,000 miles with improper installed coils. I report this to Mopar when giving them the car, the rear end always bounced. I went through my first set of tires in less than 18,000 miles due to this. My Case managers name was mary, She was very Rude. Called me a liar more than once. They would not even call me to come pick my car up. When talking to the Customer service guy at jeep in morganttown. He said mary said fix only the parts and only what the exact recalled said. and they would not evaluate or do anything for my Front control arm and pinch bolt, they tighted it, I even submitted photos where they just tightened it submitted to mopar. Also asked for submission of buy back program due to value dropping more than 10,000 dollars in 3 weeks time, Attempted trade off for 38,000- owed 42,000 in Octor 2022. Nov price dropped to 32,000 trade in. Value now for trade in due to severity of mechanical issues is now down to less than 28,000, I said 55,000 dollars for this car. I have a 2.5% interest rate and did not carry over anything over MSRP on this Vehicle. I am unable to trade it. And the vehicle is barely drivable.

Backstory: This vehicle has had electrical issues since the day after signing the lease. The second day of driving the vehicle would not start and flashed all the sorts of engine failures. The dealership could not find anything wrong with it after two weeks and deemed it "repaired." Then, 2 days later the vehicle would not start again and flashed all sorts of of engine and system failures. After 4 months of going through FCA's process for the Lemon Law buyback, FCA presented a buyout offer that was inadequate and contained numerous release clauses we were not comfortable agreeing to. We choose to seek Mass Lemon Law State Arbitration as our right to ensure we achieved a fair outcome. FCA pulled our replacement vehicle and in essence forced us to drive to take back and drive the vehicle after it was again "repaired" this time by replacing a battery. The dealership that repaired the vehicle drove it for a week before we were comfortable taking it back. Incident: A month later, while driving the vehicle on a busy main road (at approx. 15 MPH), the vehicle started to alert that various systems were disable and the transmission started to shift violently and the engine reved. The ABS, airbags, lane departure, powering steering, and other systems said they were disabled and that the transmission was disabled. Fortunately, there was a parking lot on the right, I was able to turn into the lot, and attempt to find a safe place to stop. The parking lot was busy and before I was able to pull into a parking space, the car shut off and would not turn on. The hazard lights would not function, and the vehicle was blocking traffic and multiple parked cars. The car would occasionally start and stay on for 10 to 30 seconds at a time, but either the parking brake was locked or the transmission shifted violently as I pressed the gas pedal. After 20 minutes, I managed to limp the car to a safe spot and await a tow. The vehicle is at the dealership. There is also video.

Electronic Throttle Control warning light comes on upon starting vehicle while extended crank occurs. When starting car, the push to start feature will not turn over and continuously cranks multiple times. Issue is intermittent- never know when it will happen which makes it difficult to replicate at service center. Took car into 2 mechanics on separate occasions and finally to the Jeep dealership for service. Because issue couldn’t be duplicated- nothing was done. However, recently while driving, same extended crank pattern noise and unstable/rough propulsion occurred while driving on the highway. Same Electronic throttle control warning light came on along with the check engine light. Also cruise control and the auto On Off feature became disabled. I scheduled service with my mechanic as soon as possible and they found the stored code was related to Technical Service Bulletin 2014-004-25 REV.B. This bulletin lists the symptoms I described yet the dealership did not perform the fuel pressure Test and Replace Fuel Pressure Regulator. I called the dealership to schedule warranty service for this TBS and they gave me difficulty acknowledging the TSB was issued for my make/model/year and scheduling a service appt. I spent the last few hours reading all of the complaints on NHTSA for 2021 Jeep Grand Cherokee and it is alarming how many of the complaint are for this specific issue. It is dangerous for anyone on the road to be driving in a vehicle you can’t rely on to propel you forward when you press the gas or stall due to faulty fuel pressure regulator amid traffic. An investigation should be done. Furthermore, in reviewing other recalls, I found this is a recurrent issue for Jeep. It appears they’ve been various safety recalls issued for this in the past for vehicles made from 2011-2020. How they haven’t addressed it in new models is appalling. For owners of the vehicle, it’s difficult to have any leverage with dealership since it is not easy to replicate on demand.

My 21 Jeep Cherokee shipped from Detroit Stellantis HUGE cover up FLOOD car. My JEEP is 8 mons new. I leased it 12/7 contacted Uconnect on 12/13 for Powertrain Malfunction indicator light on. Dealer claims vehicle health reports aren’t accurate. At dealer 3/14/22 service found stored fault for oil, low oil, carpet was destroyed, getting oil changed at 2300 miles. Dealer only recorded oil change on car fax. 3/31st- June I filed a buy back claim w/ Chrysler. Chrysler denied. At dealer 6/11 code P060A, stop/ start doesn’t work, car stalls, radio turns up/down on its own, center consaul base popped out, burning Oil life rapidly. No work done. At dealer 6/14 ”faulty oil pump” said manager, car bucks on highway, car locked me out at 12:30 am called Uconnect they couldn’t bypass. They stated door was open still locked out, stranded multiple times, car will not start. Dealer has me reschedule get rental 6/21-6/29 to replace oil pump, and fix all issues. Dealer state My oil tank is full but dash says 41% oil .Electrical sys. is messed up Called lemon law atty, accepted case. Chrysler receives atty CLAIM whileJeep was still in the shop. dealer didn’t fix anything BUT ROTTED CARPET- OIL PUMP on back order CHRYSLER REFUSES to pay for loaner while oil pump is on back order. The car DOESN’T start. Pump to arrive late July. VM from dealer, Chrysler told dealer my vehicle is SAFE TO DRIVE w/ faulty oil pump. I called dealer to find out status of pump my Jeep needs another oil change at 5,000 mls & ENGINE LIGHT ON Dealer refused srvc b/c Chrysler told them about the lawsuit. Atty called dealer stated it’s a claim against Chrysler. Dealer still refused. My car won’t start,ENGINE LIGHT IS ON. TONS OF SAFETY ISSUES Called another Chrysler dealer VM they REFUSED to service Jeep. 7/23 took JEEP to 3rd Chrysler dealer found: PO6DA, B25AF-2A, B1561-13 Dealer SAID UNSAFE TO DRIVE! I HAVE NO CAR, NO $ CHRYSLER REFUSING TO PAY LOANER. Atty said this is FRAUD. Jeep won’t be in srvc 8/11 FRAUD

I was driving my usual route home from work during rush hour on [XXX] in Seattle, Wa when my sunroof glass exploded on my 2021 Grand Jeep Cherokee. My first thought was that a tire had blown, it was so loud! Experiencing no loss of control, I quickly realized that the sound was my sunroof glass disintegrating when I heard glass shards rattling overhead. Thankfully my sliding visor was closed as I usually have this open. Of course had it been open I would have had glass shower down on me causing an accident and possibly seriously damaging my vision! I got home safely where I called my car insurance to report what happened. I asked if they wanted me to send photos of the exploded sunroof glass they told me there was no need since it should be a simple fix. Well it has not been so. Insurance sent me to a local collision shop a few days later which turned me away since there was no collision. I called several glass places after this myself and was told by each one they don't deal with replacing sunroof glass. I contacted a Jeep dealership told them my situation, what had happened. The dealership scheduled for me to come in 30 plus days for an inspection since that was first availability. I called several dealerships to try to get seen earlier they were all a month out give or take for appointments. Given the suddenness of the explosion and the apparent absence of any external cause, it seems to me that it was caused by a manufacturing flaw, or design defect, in the glass or its frame. Although I am a longtime owner and fan of Jeep vehicles I find that this was unacceptable since this is obviously a potential safety issue, as well as a major inconvenience. I also feel Jeep should cover the expense on this! I owned a Jeep Compass prior to my Grand Cherokee that had a sunroof and never had an issue. I don't want this to happen to others and this goes for anyone who has a sunroof that this could happen without any warning. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INF