Kia Telluride 2024

0n 12-23-2025 I left our Kia Telluride with the engine running for 4 hours in our cul-de-sac. Eventually our neighbors told us the vehicle was running. The car was unlocked and the key fob was not inside. I know, stupid thing to do. I had to move the vehicle for an appliance delivery and accidentally left it is running. Approx nine months prior my wife thought she had pushed the button to turn vehicle off after parking in the garage and shutting the door. I was not home, but I received a notification on my phone from KIA Connect that the engine had been running for nearly an hour. I immediately contacted my wife, and she turned the car off. This is an extremely dangerous condition to ignore. For today's occurrence in the cul-de-sac, I did not receive a notification. I've learned that was because I let the Kia Connect App, Ultimate Tier package expires after the 1-year free trial subscription ended. It's my opinion that the extended, unattended run detection feature should be part of the vehicle and not behind a pay-walling APP. My GMC 2024 Yukon has 15 minute unattended shut down integrated into the vehicle. So, a precedence of a safety concern and of available engineering has been recognized by some auto manufacturers. Please don't ignore this condition.

I took delivery of my new Telluride on 9/27/2023. On 11/22/2023 I started getting a warning message on my dashboard that my battery was discharging due to external electrical devices. There was nothing on in the vehicle, nor was there anything plugged into the vehicle. This message would come up after the vehicle had been sitting for a number of hours.This message came on on 4 or 5 different occasions. Then on 11/29/2023 my entire dashboard went blank. Nothing would show on it, not even the speedometer. The car was running, and everything else was working fine. I called the dealership where I bought the vehicle and I was able to get it in that day. I picked up the vehicle the next day. It was some sort of computer problem and they were able to fix it quickly. What makes me most irritated is it happened when my vehicle was less than 2 months old. And my son and daughter-in-law also bought a Telluride at the same time as I did, and they just had to bring it in to the dealership for the exact same issue. Two out of two vehicles with that same issue is scary, and very frustrating that we spend that much money on a vehicle and it has these types of computer problems before they are even a year old. Including the safety recall that has been issued for the vehicle, another computer problem.

Kia has failed to remedy this in a timely manner. From the day I called to schedule when I received recall, appt was 3 weeks out. Kia then cancelled the appt and when I asked why they said they needed VIN to order part which I provided and they rescheduled the appt. I showed up for appt and they said they needed to look at car for which part (which they were to order a week prior when I provided vin and recall info). Stated it would be a week and they’d have the part and it fixed. Now are saying they have no clue when they can get us in and are not telling us if they have the part or not. This is our only vehicle and cannot drive it as it states it can catch on fire parked or while driving. I have two small children, one with medical needs. We need our vehicle and when I explained this to Kia Diehl in hermitage the manager laughed in my face. Every time I call it’s a different story. Kia is refusing to fix in a timely manner or provided rentals. I am making my car payment on a brand new 2024 vehicle that I cannot drive without reimbursement or able to receive service for a vehicle that can catch on fire. We have contacted the Kia Diehl parts 3x with no returned call on an update on when the part will be in. We were told today even if they had the part they have no upcoming appts open to fix it.

Multiple door belt molding trims from two doors on my 2024 Kia Telluride detached from the vehicle, which is the subject of safety recall SC347 (NHTSA 25V494). The detached trim piece falls onto the roadway while driving, creating a road hazard for other vehicles and increasing the risk of a crash. The defect was confirmed by a Kia dealership, which documented the issue and acknowledged it falls under the active safety recall. I first brought the vehicle to the dealer on February 10, 2026 to have the recall repair performed. The dealer informed me the replacement parts are on backorder and didn’t provide or recommend a temporary rental. As of today, May 11, 2026 — over three months later — the repair has not been completed and no estimated completion date has been given. I have called back to ask the parts department at my service center for an ETA but they are only able to tell me that the replacement parts are still on back order. The failed component is the exterior door belt molding face plate, which is available for inspection at the dealership. Prior to full detachment, symptoms included the trim appearing visually loose and producing rattling and wind noise. My safety concern is that I am being forced to drive an unrepaired vehicle with a known safety defect because Kia has failed to supply adequate parts to complete this federally mandated recall repair in a timely manner.

Subject: Urgent Complaint Regarding Unresolved Safety Recall – NHTSA Recall #25V494 / VIN [XXX] To Whom It May Concern, I am writing to formally file a complaint regarding an unresolved safety recall affecting my 2024 Kia Telluride (VIN: [XXX] ), associated with NHTSA Recall Number 25V494 and Kia Manufacturer Recall Number SC347. As of August 19, 2025, the recall status remains incomplete, and the remedy part is still unavailable, despite the recall being issued on July 28, 2025. The defect involves the door belt molding trim, which may delaminate and detach, posing a serious road hazard and increasing the risk of crash for other vehicles. This vehicle is not only a personal asset—it is a primary source of income through the Turo platform. Every day that the vehicle remains unrepaired results in direct financial losses, as I am unable to rent it out due to the unresolved safety issue. I am deeply concerned about the lack of timely remedy and the absence of a clear resolution timeline from Kia America. I respectfully request that NHTSA investigate this delay and take appropriate action to ensure Kia provides a remedy within a reasonable timeframe. I am prepared to provide documentation of income loss and correspondence with Kia, if needed. Thank you for your attention to this matter. I look forward to your guidance and support in resolving this issue promptly. Sincerely, [XXX] [XXX] Phone: [XXX] Email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Subject: Urgent Safety Concern Regarding 2024 Kia Telluride – Defective Trim/Molding Adhesive Dear National Highway Traffic Safety Administration (NHTSA), I am writing to report a significant safety concern regarding my 2024 Kia Telluride. Specifically, the horizontal trim/molding located under the windows has defective adhesive, causing these pieces to detach from the vehicle. I am deeply concerned that if these pieces fall off while I am driving, especially on the highway, they could potentially strike another vehicle, leading to an accident. I have brought this issue to the attention of Kia, and they are aware of the problem. In fact, the necessary parts are currently on back order, which indicates that Kia recognizes the widespread nature of the defect. However, despite this acknowledgment, no interim solution has been provided. At this point, I have had to resort to using tape, at my own expense, to temporarily secure the trim pieces and prevent them from falling off. This situation is not only an inconvenience but also poses a serious safety risk to myself and others on the road. My question is: who would bear the liability if a piece were to detach and cause damage or injury to another driver? I believe that Kia, knowing about this defect, should be taking proactive measures to prevent such incidents from occurring. I urge the NHTSA to investigate this issue, as it needs to be escalated due to the potential danger it presents to public safety. Thank you for your attention to this matter. I look forward to your prompt response.

Summary: Emergency collision warning system activated unexpectedly at highway speed, causing sudden braking and loss of vehicle control. Details: While traveling approximately 65 mph on [XXX] , the emergency collision warning system in my Kia activated suddenly and without cause. There were no vehicles in front, beside, or near me at the time. The system automatically engaged the brakes, causing the rear of my vehicle to jackknife. The vehicle did not slow gradually—it braked abruptly, creating a serious risk of rear-end collision. Afterward, the car would not shift back into drive, leaving me stranded in a dangerous location in the middle of the highway. This is the third time I have contacted Kia regarding the same malfunction with the emergency collision warning system. The issue remains unresolved and continues to pose a severe safety hazard to myself and other motorists. Date of most recent incident: [XXX] Vehicle information: 2024 KIA telluride Vin: Est.mileage: 37,000 Location: [XXX] Summary of concern: This malfunction causes the vehicle to brake unexpectedly and lose drivability, with no valid reason for system activation. This could easily result in a rear-end crash or multi-vehicle collision. I am requesting that NHTSA investigate whether other Kia owners have experienced similar incidents and whether this issue warrants a safety recall or software fix. This is my third experience with this warning system malfunctioning I have reached out to Kia previously before. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On Thursday, June 5, 2025, I discovered a 2-inch crack at the bottom center of my windshield after my vehicle had been parked in my garage for three consecutive days without being driven. There was no known impact or external force that could have caused the crack. The vehicle remained stationary and protected from environmental elements during this time. On Tuesday, June 10, 2025, I drove the vehicle to a glass repair company at the request of the dealership. While en route, I observed the crack rapidly expand from 2 inches to over 12 inches in length, extending upward and curving toward the driver’s side view area. The glass company inspected the windshield and confirmed there was no evidence of impact damage (e.g., from a rock or debris). Safety Risk: The expanding crack compromised the structural integrity of the windshield and obstructed the driver’s field of vision, posing a potential safety hazard. A weakened windshield may also reduce the effectiveness of airbag deployment and roof support in the event of a collision. Inspection and Confirmation: The issue was evaluated by an independent glass repair company, which confirmed the absence of any impact damage. The dealership referred me to this inspection. The manufacturer has not yet inspected the vehicle directly. Availability for Inspection: Yes, the cracked windshield is still available for inspection upon request. Warning Signs or Symptoms Prior to Failure: There were no warning lamps, messages, or other symptoms prior to the appearance of the crack. The crack was first noticed after the vehicle had been parked and unused for several days.

I leased this vehicle brand new in 2023 within a month my screen with my speedometer went black and I had called the dealership and they told me to unhook the neutral on my battery to reset the computer, it did work. And then anytime it rained got cold snowed or the roads were wet All my accident on avoided systems would say there's a problem and they would be disabled. I text the sales manager several times so between that and me having to unhook the neutral in the battery to reset my speedometer I was getting a little upset I took it to the dealership and they said there's no trouble codes and I said exactly because I unhooked the neutral which clears the trouble codes they had it for over a week and put 300 mi on it and told me they couldn't find anything wrong and because there was no trouble codes Kia would not do anything about it. I had it down there again for a recall told the service manager and he said just think of it this way it's like having your truck back where you didn't have all those when it goes out and laughed. I had emailed Kia corporate several times and they said I needed to take it to the dealer and the dealer said there's nothing they could do because there's no error codes but even this morning January 20th 2026 on my way to work no snow rain or anything and everything shut down again. The dealer sells manager has many text messages with the images of my dashboard and the warning lights. It just amazes me how the dealer in State college blames Kia and Kia tells me to have the dealer look at it because I've only had it there once which is absolutely not true I had it there a few times discussing it but because one was a recall and the other was an oil change they're not counting that

We were departing [XXX]in Barnstable, Mass on [XXX]. As he entered the main road from the parking lot, my husband thought the driver on his left on the main road had a stop sign so he pulled out onto the street. The other driver did not have a stop sign and my husband hit him. We were going under 10mph so the air bags did not deploy. The “forward collision warning” did not activate nor did the “emergency braking system” function yet the plastic front end of our car was totally smashed and the side of the other car had just a large scratch and a flat tire. We had the car shipped back to Denver where we live and Emich Kia declared it a “total” because they said the frame might be bent. I have contacted Kia Corporation and their CEO repeatedly to point out that their car malfunctioned and did not stop when it was supposed to stop. They do not care and did state that the car had only sustained damage to “crushable material”. Since the damage was to crushable material and the air bags did not deploy, it is obvious that it was a slow speed crash and the emergency braking system and the warning system should have functioned. This 2024 Kia was our second 2024. The first new one we purchased stuttered violently and the check engine light illuminated each time we drove down from the Colorado mountains. Once again, Kia took no responsibility for this issue for over a year so our local dealer finally bought back that lemon and sold us the one that malfunctioned in the crash. Two faulty Kia Tellurides in one year points to serious problems with this car and the Kia corporation because they will not acknowledge problems nor attempt to solve them in a timely manner. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

To Whom It May Concern, I am writing to formally complain about an ongoing issue with my 2024 Kia Telluride, which has experienced four separate windshield cracks in a little over two years of ownership. This frequency is excessive and well beyond what I would consider normal wear and tear for a vehicle of this class and price point. Each incident occurred during routine driving conditions, such as normal highway or city travel. In all cases, the impacts involved very small rocks or road debris, not large objects, construction hazards, or extreme driving situations. These are conditions that most vehicles encounter regularly without sustaining immediate windshield damage. The repeated cracking raises serious concerns about the durability, thickness, or overall quality of the windshield glass used in the Telluride. Having to repair or replace a windshield this often is both inconvenient and costly, and it undermines confidence in the vehicle’s design and materials. A windshield should be able to withstand minor impacts from small debris without cracking so easily. I chose the Kia Telluride based on its reputation for safety, quality, and reliability. However, this recurring issue has been frustrating and disappointing, especially given the relatively short ownership period and normal driving conditions involved. I respectfully request that Kia review this matter and consider whether there is a known defect or design issue with the windshield on the Telluride. I would also appreciate assistance, goodwill consideration, or guidance on how Kia plans to address this concern for customers experiencing similar problems. Thank you for your time and attention. I look forward to your response and a resolution that reflects Kia’s commitment to quality and customer satisfaction.

I am writing to bring to your attention several safety issues with my vehicle that have not been addressed despite my previous attempts to have them resolved. The first issue concerns the brake system on my vehicle, specifically the brake failure that I have been experiencing. The brakes on my vehicle are not functioning properly, and as a result, I have had multiple instances of brake failure which have put not only my safety but the safety of others at risk. Despite bringing this issue to the attention of your team, the necessary repairs have not been carried out, and the problem persists. This is extremely concerning as the continued malfunction of the brakes poses a significant threat to the safety of both myself and other road users. I urge you to take immediate action to rectify this issue and ensure that the brakes on my vehicle are functioning correctly. Furthermore, I would also like to highlight another safety issue with the seatbelt system in my vehicle. There have been instances where the seatbelt, the third row seat and passenger seat, fails to latch properly sometimes. I have personally experienced difficulties with the latching mechanism and have had to pay for the third-row seatbelt to be fixed as well. Given the critical role that seatbelts play in ensuring the safety of passengers in a vehicle, it is imperative that this issue is addressed promptly to prevent any potential accidents or injuries. I request that the seatbelt system in my vehicle be thoroughly inspected and repaired to ensure that it is functioning correctly and reliably. I trust that you will take the necessary steps to address these safety concerns promptly and effectively. Failure to do so not only compromises my safety but also places the lives of others at risk. I appreciate your prompt attention to these

am the owner of a 2024 Kia Telluride, VIN [XXX] . This is the 2nd Telluride we have and total 3rd Kia we have. I am writing to formally report a design defect in the rear seatbelt system that poses a serious child passenger safety hazard. In the second row, where my child’s car seat is installed, the seatbelt buckle is positioned extremely low and close to the seat base. This placement makes it nearly impossible for a child to buckle themselves in and causes delays in securing them quickly. In emergency situations, this design could also prevent a child from unbuckling themselves promptly, creating a serious risk if rapid evacuation is needed. Both in everyday use and urgent scenarios, this flaw can lead to improper restraint or dangerous delays in ensuring a child’s safety. I called Kia Consumer Affairs on Tuesday August, 12th 2025 Case # [XXX] and was told there were no available solutions or suggestions. I am not satisfied with this response, as this is not a matter of convenience but of safety compliance and proper usability for child passengers. As a loyal Kia customer, I expected a resolution or at the very least a clear commitment to investigate this issue. I am requesting that Kia: Document this as an official safety complaint. Inform me if there are any existing Technical Service Bulletins, engineering reviews, or pending design changes related to this issue. Provide an explanation of how Kia intends to address this safety concern for current and future Telluride owners and particularly to me as I have a 2 year lease. I am also submitting this report to the National Highway Traffic Safety Administration (NHTSA) so it is on record for investigation. Photos and video of the defect can be provided upon request. Thank you for your prompt attention to this serious safety matter. Sincerely, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am submitting this complaint regarding a serious safety concern involving my Kia Telluride and the recalled front power seat motor/fire hazard. We are parents of three children, and this vehicle is used to transport our family. We are extremely concerned about the potential for a vehicle fire caused by the defective seat motor and the fact that the issue has not been adequately remedied. Kia has previously issued a recall addressing the potential for the front power seat motor to overheat, melt, and potentially cause a fire. Despite the previous recall and attempted remedy, Kia has now issued another recall concerning the same or substantially similar safety issue. This raises serious concerns regarding the effectiveness of the original remedy and whether affected vehicles were actually made safe after the initial recall repair. According to information from NHTSA, vehicles affected by this issue have experienced incidents involving melted seat motors and seat fires. NHTSA has also advised owners of affected vehicles to park outside and away from structures because of the potential fire risk. As parents of three children, we find this particularly alarming. A vehicle fire is an extremely serious safety hazard, and the possibility of a fire developing in or around the seating area presents an unacceptable risk to our family. If a fire were to occur while our children were passengers, evacuating three children from the vehicle could be extremely difficult and dangerous. Our concern is not simply that the vehicle requires a repair. Our concern is that a known safety defect has already been subject to a recall and remedy, yet the safety issue has apparently continued or required another recall. Consumers who complied with the original recall should be able to reasonably rely on the manufacturer and its authorized repair facilities to have corrected the safety defect. 2024 Telluride 5XYP3DGC6RG524189

I was operating a 2024 Kia Telluride and was fully stopped in traffic when my vehicle was rear-ended by another vehicle. Immediately after the impact, my vehicle experienced apparent unintended forward propulsion/movement despite my braking attempts. Following the collision, the vehicle continued moving/driving forward for approximately 20 seconds and did not respond normally to brake input. The behavior created a loss-of-control situation and significantly increased the risk of secondary collisions, injury to vehicle occupants, nearby motorists, and pedestrians. I was unable to immediately stop the vehicle despite attempting to do so. The exact failed component has not yet been definitively identified; however, the incident appears potentially related to malfunction or unintended operation of one or more of the following systems: * drivetrain/transmission engagement, * electronic throttle control, * braking system, * powertrain control module, * or Advanced Driver Assistance Systems (ADAS). The vehicle should be inspected for: * Event Data Recorder (EDR) data, * diagnostic trouble codes, * throttle/brake command activity, * drivetrain engagement data, * and post-collision electronic system behavior. The vehicle is available for inspection upon request. At this time, the issue has not yet been reproduced intentionally. The vehicle has not yet been fully evaluated or confirmed by a Kia dealer or independent repair facility for the specific unintended movement condition. The vehicle is expected to undergo inspection and diagnostic review as soon as the Progressive adjuster issues the acceptance/approval letter. The vehicle will then be observed by insurance representatives, and collision repair personnel, as part of the accident and claim process. Prior to the collision and unintended movement event, there were no known warning lamps, dashboard alerts, or noticeable drivability symptoms indicating

Vehicle was part of the NHTSA 24V077 recall for faulty valve springs and took into dealership in April 2024 and engine was not replaced as it was listed as ok. Subsequently took for other recalls and maintenance, each time the vehicle was released back. Took vehicle in for oil change in Apr 2025 and stated evidence of noise in rear end, repair records indicate spare tire loose so tightened and given back. Noise was still evident so I tightened and in mid August, noise got worse and could feel while driving. Took in 29 Aug 2025 for oil change and mentioned noise. At this point after 6 or more visits, Kia flagged the vehicle under 24V077 and directed engine change saying unsafe to drive. So they allowed me to drive 30K miles and finally replaced engine which was performing satisfactory. The rear end noise was determined to be rear differential which was replaced, noise remained, techline case opened, shocks changed, noise remained, Field engineer visit scheduled 6 weeks out then canceled with direction to change rear cross member which was changed, noise still there. Now existing case re-opened with request for another engineer to visit. More money spent in rear end repairs which noise started in April 2025, then the cost of engine replacement which has only 65 miles all by dealership. Vehicle at dealership since 29 August 2025. Not confident engine replacement is satisfactory as fuel pump also required replacement and the inability to fix rear end is keeping from checking engine replacement is fixed. Wife no longer feels safe ever driving this vehicle again. Furthermore, Kia put us at risk by failing to direct dealership to change engine in April 2024 and all subsequent visits before finally flagging. My guess is lack of new engines available and did not want me to wait so allowed us to continue to drive extra miles and addl time took out of state Lemon Law timeframe likely. All repair records avail on request. Demanding buyback from Kia of America

What component or system failed or malfunctioned, and is it available for inspection upon request? I put the car in park, then turned off the vehicle, and removed my seatbelt. The car then began rolling back on its own. When I hit the break, it did not work to stop or slow the vehicle. Instead, the break hit the floor, and was "floppy". The car then crashed. The vehicle appears to have experienced a "roll-away event" despite being in Park and off. (a term I learned from the prior 2024 Telluride recall, my VIN was not included). • The brake pedal went to the floor and did not stop or slow the vehicle as expected, and felt “floppy” with no normal resistance. • The electronic parking brake / brake actuator did not appear to engage (no sound, no holding force). How was your safety or the safety of others put at risk? I had removed my seatbelt, so I sustained whiplash and other bodily harm from crashing into our house. Had I stepped out of the car, i could have been pulled underneath it. It also crashed/crushed into our grill which could have caused an explosion. And most importantly, it could have been fatal to my daughters (22 months and 4yr) who usually stand (95% of the time or more) where the car crashed, waiting for me to get out of the car. My dogs also roam the drive way and it could have runover them as well. Has the problem been reproduced or confirmed by a dealer or independent service center? I have notified KIA customer support and am waiting their response for further steps. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO, not yet. (see above) Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The brakes have malfunctioned a few times during reversing or driving. The auto stop has engaged itself when there was no danger of hitting anything, and has once stopped in the middle of an intersection, on its own.

I am submitting this complaint to report multiple unresolved safety-related issues involving my 2024 Kia Telluride that have not been properly addressed by either the authorized dealership or Kia corporate. Issue #1: Front Bumper Sensor / Mounting Bracket Failure The front bumper sensor mounting bracket failed and detached without any impact, collision, or customer-caused damage. I did not strike anything, and there is no evidence of accident-related damage. This appears to be a manufacturing defect. This component is part of the vehicle’s front driver-assistance and safety sensor system. Because the bracket is damaged, I am concerned the sensor may be misaligned, inoperative, or providing inaccurate data, which presents a potential safety risk while driving. Issue #2: Unrepaired Safety Recall – Door Belt Molding I brought the vehicle to an authorized Kia dealership (Fred Beans Kia of Langhorne) to have recall work completed, including a recall involving the door belt molding. After the service visit, I received conflicting information indicating that I may need to bring the vehicle back in for the same recall, and to date I have not received confirmation that this recall repair was completed. This recall involves door belt molding trim that can delaminate and detach from the vehicle, creating a road hazard and increasing the risk of a crash to myself and other motorists. I am concerned that I may currently be operating a vehicle with an open and unresolved safety recall. Despite multiple attempts to obtain clarification and direction from both the dealership and Kia corporate customer care, I have received no clear confirmation of recall completion, no resolution of the sensor bracket failure, and no assurance that my vehicle is safe to operate. These unresolved issues raise serious concerns regarding: •The integrity and functionality of safety-related sensor systems •Proper execution and documentation of safety recall repairs •Manufacturer and dealer respons

Summary of Defect and Repair History My 2024 Kia Telluride EX AWD has experienced repeated and ongoing transmission failures. The failures include the vehicle becoming stuck in 5th gear, unsafe acceleration characteristics, and loss of normal drivability. Two transmissions have been replaced, and the same defect continues to occur. The vehicle remains at the dealership today with the defect unresolved. Repair Attempts and Days Out of Service 1 Transmission replacement 30 days Returned but defect recurred. A warning lamp (check engine) did illumiinate after the first transmission failure, however did not for the second nor third failure. Failure was confirmed by Kia dealership. 2 Transmission replacement 47 days. Returned but defect recurred. Failure was confirmed by Kia dealership. 3 Current repair attempt 24+ Not repaired. The vehicle has incurred three repair attempts and 101+ days out of service for the same defect. Failure was confirmed by Kia dealership. Substantial Impairment: Use, Value, and Safety 1. Impairment of Use  The vehicle has been in the dealership’s possession for more than three months in 2025, making it unavailable for normal use  Driving attempts prior to service demonstrated lack of shifting, hesitation, clunking, and unsafe behavior  The defect continues to occur despite repeated major repairs 2. Impairment of Value  A newer model vehicle requiring two full transmission replacement in one year and still malfunctioning has demonstrably reduced value  Transmission replacement history is discoverable and materially reduces market value 3. Impairment of Safety  Transmission failure compromises safe acceleration, speed regulation, and predictable power delivery  The failures occurred at low mileage, indicating a systemic nonconformity rather than normal wear, presenting an ongoing risk As a engineer with 20+ years of experience, I do believe the root cause is a wiring issue (e.g. shorted wiring harness), not a transmission failure.

Component Malfunction & Availability The component that failed is the center infotainment and entertainment touchscreen display system on a 2024 Kia Telluride. The center screen goes completely black, remains unresponsive to touch or power controls, and fails to initialize upon starting the vehicle. It does not respond to soft pinhole hardware resets. This is a recurring failure; the original factory entertainment screen suffered a total blackout defect and was replaced under manufacturer warranty, but the replacement OEM unit suffered an identical total failure just seven months later. The vehicle and the defective infotainment assembly are fully available for inspection upon request. Safety Risks Imposed Safety is actively compromised because the total failure of the entertainment screen completely disables the backup camera and the 360-degree surround-view safety monitors. When reversing, the driver is left with a dead screen, creating an immediate blind-spot hazard and significantly increasing the risk of a pedestrian backup collision or property impact. Furthermore, the blackout prevents the driver from adjusting critical cabin climate controls, defrosters, and hands-free Bluetooth communication systems, causing severe driver distraction while trying to operate the vehicle. Reproduction & Diagnosis The problem has been reproduced and confirmed by an authorized Kia dealership service center. The initial failure was verified by dealer technicians, resulting in a full warranty replacement. The current identical failure has been documented as a reoccurring, unresolvable defect with the OEM hardware. Inspection Status The system has been inspected and diagnosed exclusively by the authorized Kia dealership service center technicians during the first warranty replacement. No further inspections have been performed by Kia corporate investigators, law enforcement, or insurance representatives. Warning Signs & Symptoms There were no warning lamps, error messages, flicker

Safety Complaint I am submitting this complaint regarding a recurring fuel gauge malfunction on my 2024 Kia Telluride. On XXX, the vehicle unexpectedly displayed a warning indicating that the fuel tank was empty and that refueling was immediately required. At the time of the warning, there was still a substantial amount of fuel remaining in the tank, and the vehicle had not been driven long enough to reasonably consume the displayed amount of fuel. After adding approximately one gallon of gasoline, the fuel gauge immediately returned to a normal reading, indicating that the vehicle had not actually been out of fuel. This strongly suggests that the fuel level indication system or fuel level sensor is intermittently malfunctioning. Since the initial occurrence, this problem has happened three separate times under similar driving conditions. The issue appears intermittently without warning and cannot be predicted by the driver. On XXX, while the vehicle was still covered under the manufacturer's warranty, I brought the vehicle to Cerritos Kia in [XXX] for diagnosis. I provided the dealership with video recordings clearly showing the instrument cluster displaying the false empty fuel warning. Despite reviewing the video evidence, the dealership refused to perform any repair because no warning lights or diagnostic trouble codes (DTCs) were present at the time of inspection. I was told to return only if the condition occurred again. No corrective action was taken while the vehicle remained under warranty. The malfunction has continued to occur after that visit. This defect creates a significant safety concern because drivers rely on the fuel gauge to accurately determine the amount of fuel remaining. A false empty fuel warning can cause drivers to unnecessarily stop in unsafe locations, alter their driving behavior, or lose confidence in the accuracy of the fuel gauge. More importantly, if the underlying defect causes INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORM

SUBJECT: SAFETY RECALL DENIAL APPEAL: Pinched Seat Harness Fire Hazard - 2024 Kia Telluride VIN: [XXX] KIA case #:XXX TO WHOM IT MAY CONCERN, I am filing an urgent safety appeal regarding a refusal by my local dealership to repair a severe fire hazard on my 2024 Kia Telluride. This vehicle is experiencing the exact failure mode detailed in federal safety recalls regarding the front passenger power seat wiring. The dealership has denied coverage by claiming rodent damage. However, the official photograph provided to me by the dealership’s own service department completely disproves the claim and confirms a manufacturing/design defect: 1. CLEAR MECHANICAL FLATTENING: The first wire in the harness is severely flattened and shows distinct mechanical abrasion and rubbing marks across its surface. The insulation is pressed flat, which can only happen under the immense pressure of the moving metal seat frame or track. 2. ELONGATED CUT AND SHEARED: The second wire directly behind it features a clean, continuous one-inch cut where the rubber insulation has been completely stripped away exposing the live circuit. 3. NO BIOLOGICAL EVIDENCE: There are no jagged chew marks, frayed insulation fibers, nesting materials, or pest droppings anywhere in the area or vehicle itself. This is an undeniable case of the seat mechanism pinching, rubbing, and exposing the wiring harness during normal operation, leading to a direct short circuit and blown fuses. Leaving a live, exposed wire beneath a moving power seat presents an immediate thermal and fire risk to my family. I requested that Kia Corporate immediately override this dealership assessment and to dispatch a Field Technical Specialist if necessary, and authorize the complete replacement of the damaged wiring harness under the active safety recall and factory warranty. They also wanted to repair this wire by using liquid rubber, which is totally unacceptable and I refused. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION