Microsoft Microsoft Surface Pro 4 m3

SaferProducts.gov consumer incident report 20220125-971A2-2147357829. Severity: Injury, First Aid Received by Non-Medical Professional. Matched catalog product: Microsoft Microsoft Surface Pro 4 m3. Source model text: Microsoft Surface Pro 7. Incident: Microsoft Surface Pro 7 overheated, emitted smoke and it had a burning smell. I picked it up to take it outside as I was afraid it would catch fire. I burnt my finger in the process. I am afraid to continue using this computer and Microsoft refuses to resolve this issue because its out of warranty.

SaferProducts.gov consumer incident report 20220215-968B6-2147357572. Severity: Incident, No Injury. Matched catalog product: Microsoft Microsoft Surface Pro 4 m3. Source model text: Microsoft Surface Pro 4 Bundle. Incident: Purchased a Microsoft Surface Pro 4 in June 2016. The product has a manufacturer defect involving the battery. The battery swells, pushes the screen out and has been known to ignite according to reports online. Thousands of people have experienced this issue. Microsoft extended the warranty on the laptop basically admitting the defect. My laptop just missed the warranty period and now they will not do anything about my swollen battery which is potentially a fire hazard. Microsoft told me that I should stop using the laptop immediately. I have no idea how this could not be a product recall? Now I am without a laptop. I paid $2000 for a laptop that lasted 4-5 years and is now useless due to a know defect.

SaferProducts.gov consumer incident report 20200525-D41B3-2147372146. Severity: Incident, No Injury. Product: Microsoft Microsoft Surface Pro 4 m3 (Surface Pro 4 m3 Device name:[REDACTED]). Incident: The battery on my Microsoft Surface Pro 4 has expanded and separated the screen from the body. This problem was reported to Microsoft and a case was opened ([REDACTED]), There is a purple & yellow glow on the bottom right side of the screen. MSFT said that it is out of warranty even though this is a serious safety issue as the battery can explode anytime. They advised me to unplug the tablet when working on it, this is not possible as the battery wouldn't charge. Microsoft offered to replace the Surface Pro for $450 plus taxes which is not acceptable. This is not a warranty issue but an issue of a defective, sub-standard product made in China... Microsoft should be taking action as there are many complaints and understand that approximately 40% of this product has this issue. They must either replace this laptop or fix it without any charges.