HP ENVY

SaferProducts.gov consumer incident report 20191006-5C141-2147377304. Severity: Incident, No Injury. Matched catalog product: HP ENVY. Source model text: Envy 15. Incident: The computer was sitting unused plugged into the charger. The computer caught fire, catching the nearby recliner on fire. Damage caused to the floor and severe smoke damage throughout the house.

SaferProducts.gov consumer incident report 20190520-633A2-2147380872. Severity: Incident, No Injury. Matched catalog product: HP ENVY. Source model text: Envy 15. Incident: My HP laptop was getting charged and it exploded. It started a fire. It was lying on the carpet and the carpet was destroyed. I am very fortunate that I was near the laptop. I got a blanket to cover it and put out the flame. The laptop is completely destroyed. Carpet need to be replaced as well. Thank fully no human injuries.

SaferProducts.gov consumer incident report 20210620-02094-2147363399. Severity: Incident, No Injury. Matched catalog product: HP ENVY. Source model text: HP ENVY x360 - 15t-aq200 CTO,. Incident: I have a HP ENVY x360 - 15t-aq200, Serial Number 8CG8226CSY, and Product Number 2GJ37AV, and HP utility says that this is not covered for Battery Swelling recall, however my battery has bulged and swollen at few places and I have to replace my battery, appreciate any help getting this covered under warranty for swelling.

SaferProducts.gov consumer incident report 20200810-FC10B-2147370565. Severity: Incident, No Injury. Product: HP ENVY (HP Envy laptop). Incident: I purchased an HP Envy laptop directly from HP.com on Thanksgiving 2019. Two weeks ago, I left the PC connected to the charger which came with the laptop overnight with the charger connected to a household outlet. The laptop was in Sleep mode resting on a wooden table. In the morning, the laptop was so physically hot that I could not touch it for longer than a second with my bare hands. I feared that the laptop might cause a fire. I disconnected the charger from the outlet and placed the laptop on a non-flammable surface with a fan to cool it off. It took over 5 hours for the laptop to cool-off to a temperature that it could be touched with bare hands. After waiting a day, the laptop still functions but with almost no battery. Based on the safety standards for electrical devices, the laptop should have prevented any overcharge of the battery and the touch temperature well exceeded what is allowable.