Rheem XE50T12EC55U1

SaferProducts.gov consumer incident report 20210119-2A8E6-2147366410. Severity: Incident, No Injury. Matched catalog product: Rheem XE50T12EC55U1. Incident: my Rheem electric water heater overheated and melted the wire sheathing and cover of the upper thermostat ECO

SaferProducts.gov consumer incident report 20191129-86C0D-2147376300. Severity: Incident, No Injury. Matched catalog product: Rheem XE50T12EC55U1. Incident: Water heater shorted out and the power connections caught fire, replaced wires and it began to work. The electrical panel shorted out the next day. Rheem water heater, model number XE50T12EC55U1, serial number A111602415. Model number XE50T12EC55U0 has already been recalled for panel over heating and fire risks. Occurred on 11-27-2019, and 11-28-2019.

SaferProducts.gov consumer incident report 20210614-7985A-3354624. Severity: Incident, No Injury. Product: Rheem XE50T12EC55U1 (Water heater). Incident: Caller stated that she is experienced similar problems of recall [REDACTED] Hazard: The control panel on the water heaters can overheat, posing fire and burn hazards. She stated that the problem started approximately 2 weeks ago. The water alarm displayed an error of a faulty wiring. The company was contacted and they advised that her model was not included in a recall. Caller stated that the unit was installed 4 years ago. Caller feels that the water heater should be included in a recall. When I spoke with Rheem, I explained what the unit was doing & they kept saying reset the code On 6/13 - our water heater had complete loss of power - once we opened the cover - water was pouring out of the heater rod. I call Rheem & they said we had to have a plumber to diagnose. 6/15 plumber came out & water destroyed our control board & ruined the heater - we had to replace it completely. He said we're very lucky it didn't cause a fire