Amana NTW4519JW2

SaferProducts.gov consumer incident report 20260105-7C805-2147324846. Severity: Incident, No Injury. Matched catalog product: Amana NTW4519JW2. Source model text: NTW4519J2. Incident: Amana clothes washer Model: NTW4519JW2 Machine started by itself with just the drain motor running. I unplugged for fear of burning the motor up and causing a fire.

SaferProducts.gov consumer incident report 20260517-4A3C2-2147319143. Severity: No Incident, No Injury. Matched catalog product: Amana NTW4519JW2. Incident: My Amana washer just keeps running and sounding like it is draining even after cycle is done. Came home to this as load was washed and finished but it was doing that draining sound. Could burn motor up and burn my house down. It never shuts off. If you hit the button it will go off and come back on within a few seconds. The only way to get it off is to unplug it. Upon further research on internet, this is a known widespread and very popular issue and I cannot understand why a recall has not happened. This is unsafe and they will cheat customers out of fixing what they should fix. Do your job and make whirlpool/amana issue a recall. I called them Friday and the customer service was very rude and not helpful.

SaferProducts.gov consumer incident report 20251112-D5F7F-2147326402. Severity: Incident, No Injury. Product: Amana NTW4519JW2 (The product is an Amana top-load washing machine, manufactured by Whirlpool Corporation. Model: NTW4519JW2 Serial Number: CD1501227 Color: White Type: Top-load washer with impeller (high-efficiency, vertical modular design) Dimensions: Approximately 27 inches wide, 27 inches deep, and 44 inches high Capacity: 3.8 cubic feet Electrical: 120V, 60Hz household power supply Purpose: Designed for residential laundry washing. The control panel features a central rotary dial with multiple wash cycle options and indicator lights along the top rear console. The unit includes a plastic wash basket, clear lid, and bottom-mounted drain pump. It was purchased new in May 2024 from Lowes and used in a standard home laundry room under normal conditions.). Incident: I am reporting a malfunction involving an Amana top-load washer, model NTW4519JW2, manufactured by Whirlpool Corporation. The washer developed a defect in which the drain pump runs continuously, even when the tub is empty and the control dial is in the OFF position. This behavior was confirmed by a licensed appliance technician as a failure of the main electronic control board, which keeps sending power to the drain pump. According to Whirlpools own Technical Service Pointer W11766193 (Rev B/C), this is a known defect affecting this model series. The issue causes the machine to operate the drain pump indefinitely, which may lead to overheating of the pump motor, electrical stress, or water damage if the pump continues running unattended. The washer was being used for normal household laundry by an adult. The failure occurred during routine operation and continued even after the cycle was stopped and the lid was opened. No injuries have occurred so far, but the defect presents a potential safety hazard due to continuous electrical and mechanical operation without user control. The washer is less t

SaferProducts.gov consumer incident report 20260805-4102C-2147312838. Severity: Incident, No Injury. Product: Amana NTW4519JW2 (Amana top-load washing machine, white color, standard residential size.). Incident: Wednesday 7/29/26. The factory-authorized service technician disassembled the washing machine and left the appliance with exposed electrical wiring, an open component housing, and visible carbon soot from an electrical burnout fully exposed in my residential living space. The main control board suffered a catastrophic component burnout at the R69 power regulation resistor and the wiring harness loop due to a cascading hardware failure documented in Whirlpool Service Pointer W11766193 (Rev E). This underlying control board defect caused the drain pump to run continuously until the pump motor completely failed, overheated, and suffered a final hardware burnout, creating an active fire risk. On Thursday, I sent explicit photographic evidence of this uncontained hazard directly to the Whirlpool Executive Office. On Friday evening at approximately 6:00 PM, an Executive Representative placed an inbound call to my phone line. She completely dismissed the physical safety risk and ignored the symptom of the completely failed, burnt-out drain pump, claiming that what I was telling her 'wasn't part of the service pointer.' When confronted with the danger of leaving live, uncontained electrical components open in a home, she stated she did not know if it was protocol to put the housing back together and reassemble it. A search of the SaferProducts.gov database reveals an undeniable, documented pattern of identical failures for this exact Amana model (NTW4519JW2), proving widespread corporate knowledge of the risk. Incident Report IDs [REDACTED] all confirm that other consumers are expe